Hr Management Final Chapter 7

Front 1

apprenticeship training

Back 1

A system of training in which a worker entering the skilled trades is given thorough instruction and experience, both on and off the job, in the practical and theoretical aspects of the work

Front 2

behavior modeling

Back 2

An approach that demonstrates desired behavior and gives trainees the chance to practice and role-play those behaviors and receive feedback

Front 3

behavior modification

Back 3

A technique that operates on the principle that behavior that is rewarded, or positively reinforced, will be exhibited more frequently in the future, whereas behavior that is penalized or unrewarded will decrease in frequency

Front 4

benchmarking

Back 4

The process of measuring one’s own services and practices against the recognized leaders in order to identify areas for improvement

Front 5

blended learning

Back 5

The use of multiple training methods to achieve optimal learning on the part of trainees

Front 6

chief Ethics officer

Back 6

A high-ranking manager directly responsible for fostering the ethical climate within the firm

Front 7

chief Learning officers

Back 7

A high-ranking manager directly responsible for fostering employee learning and development within the firm

Front 8

competency assessment

Back 8

Analysis of the sets of skills and knowledge needed for decision-oriented and knowledge-intensive jobs

Front 9

cooperative training

Back 9

A training program that combines practical on-the-job experience with formal educational classes

Front 10

cross-training

Back 10

The process of training employees to do multiple jobs within an organization

Front 11

e-learning

Back 11

Learning that takes place via electronic media

Front 12

instructional objectives

Back 12

Desired outcomes of a training program

Front 13

just-in-time training

Back 13

Training delivered to trainees when and where they need it to do their jobs, usually via computer or the Internet

Front 14

learning management system (LMS)

Back 14

Online system that provides a variety of assessment, communication, teaching, and learning opportunities

Front 15

on-the-job training (OJT)

Back 15

A method by which employees are given hands-on experience with instructions from their supervisor or other trainer

Front 16

onboarding

Back 16

The process of systematically socializing new employees to help them get “on board” with an organization

Front 17

organization analysis

Back 17

Examination of the environment, strategies, and resources of the organization to determine where training emphasis should be placed

Front 18

orientation

Back 18

The formal process of familiarizing new employees with the organization, their jobs, and their work units

Front 19

person analysis

Back 19

Determination of the specific individuals who need training

Front 20

spot rewards

Back 20

Programs that award employees on the spot when they do something particularly well during training or on the job

Front 21

task analysis

Back 21

The process of determining what the content of a training program should be on the basis of a study of the tasks and duties involved in the job

Front 22

transfer of training

Back 22

The effective application of principles learned to what is required on the job