Hospitality Industry Terms

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Rooms with common walls which do NOT have connecting doors

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Adjoining Rooms

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Subjects to be discussed at meeting

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Agenda

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Moveable barriers that partition large areas into smaller areas. Maybe sound-resistant, but not necessarily sound-proof.

Back 3

Air-Walls

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A LA CARTE

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Menu with price stated for each item offered, as opposed to a fixed price for an entire meal

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All function space at a facility is Reserved for ONE client

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ALL space Hold

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Amenities

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Complimentary items in sleeping rooms: writing supplies, bathrobes, fruit basket, shower caps, shampoo and show shine mitt.

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Anticipated dates and times of Arrival group members

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Arrival Pattern

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Travel program operating on a continuous uninterrupted basis, so that 1 group arrives and another group departs shortly thereafter.

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Back-To-Back

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Drapes, curtain or fabric panels at the back of a stage, speaker's table or exhibit booth.

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BACKDROP

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Substitute meeting space available when needed

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Back-up Facilities

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Generally, this is prepared from the convention resume and are the work orders for hotel's department. It breaks each of the event down into minute details.

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BEO

(Banquet Event Order)

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An agreed-upon number of guestrooms reserved for members of a group planning to stay at a property.

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Block

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Bone Yard

Back 13

Equipment storage area (at show site)

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Small groups formed from larger sessions for the purpose of discussing specific subjects

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Break-out Sessions

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Business Attire/ Informal Dress Code

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Bsn suits or jackets with shirts, ties for men... and.. for women. Usually taken to mean office and not recreational wear

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Provision in a contract which outline penalties, for both parties. If cancellation occurs, for failure to comply with terms of agreement.

(Entertainment) Provision with artist's contract which allows artist to cancel within a specified period of time prior to play date.

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Cancellation Cause

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Maximum number of people allowed in any given area.

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Capacity

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Multiple sessions scheduled at the same time.

Programs on different themes and/ or subjects taking place simultaneously

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Concurrent Session

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Short-haul moving of exhibits

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Cartage

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A person selected to preside over a session or entire conference

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Chair Person

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The closing session of a congress or convention in which the subjects which have been discussed are summarized and possible conclusions reached and announced.

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Closing Session

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A special rate agreed upon, by a company and property for frequent guests.

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Commercial/ Corporate Rate

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Contract clause which limits liability should the performance be prevented due to disruptive circumstances beyond the artist's control.

(usually inclement weather does not apply)

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Force Majeure Clause

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City with an international airport

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Gateway City

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Assembly of all participants, usually held during opening or closing of a conference or meeting

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General Session/

Plenary Meeting

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A local convention bureau which (for certain convention groups) acts as a housing bureau and assigns rooms at various participating properties in the city/ area.

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Housing Bureau

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Groups/ conventions from another city/country

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Inbound

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Local groups/conventions going to another city/ country

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Outbound

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Podium

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A stage upon- that the speaker stands

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Prayer at the beginning of a function

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INVOCATION

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A document listing services, space and products that becomes binding when signed by both parties.

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Letter of agreement

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Unobstructed line of vision from audience to stage

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Sight Line

(Line of sight)

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Sound board used to regulate and mix sound heard on stage

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Monitor Mixing Console

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An account on which all charges incurred by delegates are accumulated to be paid by the sponsoring org. The charges to be posted to this account should be agreed upon in advance - may include room tax, incidentals, food, decor, AV, equipment, etc.

Back 34

Master Account

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Rail

Back 35

Low drape divider between exhibit booths (usually 4'' in height)

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Music accompanying arriving and exiting guests at an event

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Walk-in/out Music

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Platforms of varying heights used together to create a stage.

Rows of steps used by a choral group during a performance.

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RISERS

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A period between sessions during which coffee or other refreshments are served.

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Refreshment Break

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An additional clause in artist's contracts stipulating special requirements (such as travel, dressing rooms, technical equipment, etc).

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RIDER

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Bed made with a third sheet on top of the blacket

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Triple sheet

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Helping the guest with a confirmed reservation to find other accommodations when no rooms are available

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Walking the guest

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Holder with microphone often used in Q&A sessions

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Fishpole

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A full-size reading desk that rests on the floor

(sometimes mistakenly called a "floor podium")

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Floor Lectern

(Standing lectern)

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Expert who guides discussion and/ or decision making in small groups

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Facilitator

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Facility staff which provides special services such as tickets to local events, transportation, and tour arrangements.

Designated area in facility providing special amenities and services to guests.

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CONCIERGE

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A comprehensive overview of the entire program in a chronological narrative - Activities day by day, hour by hour, covering meetings, meals, refreshment breaks, cocktails, reservation procedures, billing, exhibit instructions, guest programs, and anything else that needs the hotel staff's attention

Back 46

Convention Resume

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A member of the property staff who is responsible for all aspects of an event - liaison person between the client and property's operating department.

Back 47

Convention service Manager

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DAIS

Back 48

Raised platform on which the HEAD TABLE is placed

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The charge placed on beer, wine and liquor brought into the facility but purchased elsewhere

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CORKAGE

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The actual number of meals served at a food function

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COVERS

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Company or professional individual engaged in organizing meetings of all types and their related activities.

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Destination Management Company

(DMC)

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Tour Guide in a museum or art gallery

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DOCENT