Hospitality Final Exam

Front 1

Places where members gather for social,recreational, professional or fraternal reasons are called

Back 1

Private Clubs

Front 2

A club house, golf course, banquet facilities, swimming pool, bars andrestaurants are characteristic of which type of club?

Back 2

Country Club

Front 3

When joining a country club, a potential member may be required to pay ________ fee which may be refundable when the member resigns.

Back 3

Initiation Fee

Front 4

With regards to country clubs, the type of membership that allows members to use allof the facilities except the golf course is:

Back 4

Social Membership

Front 5

With country clubs, the type of membership that enables members to use all the facilities all the time is a:

Back 5

Full Membership

Front 6

A new feature being offered in some athletic clubs is:

Back 6

Executive workout, Begins with a visit to the steam room, followed by a trip to the Jacuzzi, then sauna, a massage, and a nap in a resting room before showering and returning to work.

Front 7

Fraternal clubs include:

Front 8

Clubsthat operate on a for profit based are known as:

Front 9

Themain difference between club management and hotel management is:

Front 10

Thecore competencies of the general manager of a club include all of the followingexcept:

Front 11

Manyof the most well-known parks in the U.S. are located in:

Front 12

WaltDisney World, in Florida, is composed of how many major theme parks?

Front 13

Inaddition to providing educational opportunities, Sea World Parks andEntertainment Corporation is also active with:

Front 14

Whichcompany originally opened its theme park for employees to relax and have funwhen they were not on the job?

Front 15

Eventtourism is a relatively new term defined as the systematic planning,development and marketing of:

Front 16

Oneof the best ways to get involved in the theme park industry, if you areinterested in that career field, is to:

Front 17

Aplace where people can go to enjoy not only gambling but also find a hotelroom, food and beverage, retail shops, entertainment or even a spa, is called:

Front 18

Cruisesto nowhere refer to:

Front 19

Gamingrevenue is produced from:

Front 20

Apublic gambling house was legalized for the first time in 1626 in:

Front 21

TheIndian Gaming Regulatory Act of 1988 was a response to:

Front 22

Thethree different types of gaming as defined by the IGRA include all of thefollowing except:

Front 23

Thegaming entertainment Industry is beneficial to the government due to:

Front 24

Theperson credited with transforming Las Vegas from a gambling venue for adultsinto a world class resort and convention destination is:

Front 25

Thefirst association in the United States was formed in Rhode Island in the 18thcenturies and was comprised of which group?

Front 26

Whichgroup (market sector) has the greatest percentage of convention centerutilization?

Front 27

Whatis the primary responsibility of the Convention and Visitors Bureau?

Front 28

AFAM trip is designed to:

Front 29

Aservice organization within the visitor industry that offers a host of programsand services to meet client's needs is known as a:

Front 30

Aperson that contracts out their services to (or work for) associations andcorporations and plan meetings down to the last detail is:

Front 31

Alecture and a dialog that allows participants to share experiences in aparticular field is a:

Front 32

Asmall group led by a facilitator or trainer that generally includes exercisesto enhance skills or develop knowledge of a specific topic is known as a:

Front 33

Thesales manager is meeting with the meeting planner for a large convention, themeeting planner would like for the audience to be able to see the main stagebut does not feel that note taking by participants will be a requirement. Whattype of meeting room set-up would you suggest?

Front 34

Afterthe main meeting, the meeting planner would like attendees to attend smallerbreak out sessions designed to provide more detail instructions about thecompany's products and participants will be taking extensive notes. What typeof meeting room set-up would you suggest?

Front 35

A large meeting that includes sometype of exposition or trade show would be a:

Front 36

Anevent that brings together sellers of products and services, where they canshow their wares to a group of attendees is known as a:

Front 37

Inthe hospitality industry, the two largest expositions are the American Hotel& Lodging Association conference and the ________ annual exposition.

Front 38

MICEis an acronym for:

Front 39

All of the following are key elementsof an enforceable contract except:

Front 40

SMERFgroups:

Front 41

Largefacilities where meetings and expositions are held, usually in city centers areknown as:

Front 42

Whichof the following is not true of a special event?

Front 43

Eventplanners are responsible for:

Front 44

Securingsponsorship for an event is helpful because sponsors provide:

Front 45

Theannual meeting has ended and you are at the post-convention meeting withmembers of the hotel staff, the host company and your special events team.Together you are reviewing the successes and challenges of the event. Whichstage of the event planning process are you involved in?

Front 46

You train your employees and givethem the necessary information to do their job. This is called:

Front 47

Which of the following events wouldnot be considered a special event?

Front 48

Whichtype of event would include annual meetings, sales meetings, workshops,training meetings and an awards ceremony?

Front 49

SMERFevents fall under which category of special events?

Front 50

Thenumber one skill a successful event manager must possess is:

Front 51

Whichof the following would not be considered a Mega-Event?

Front 52

Thetwo most important social skills a meeting planner can have are communicationand:

Front 53

Aprofessional wedding planner assists with all of the following except:

Front 54

Theinternational Festivals and Events Association provides the festival managementand training which can lead to certification as:

Front 55

Amajor benefit of the hub and spoke system adopted by major U.S. airlines is:

Front 56

Today,the National Railroad Passenger Corporation is known as:

Front 57

75% of car rental sales take place at:

Front 58

Whatorganization lends substantial sums of money for tourism development in theform of low interest loans to developing countries?

Front 59

Theprimary function of a convention and visitors bureau is to:

Front 60

Franchising hotels began in 1907 by:

Front 61

Thelargest lodging enterprise in the world is:

Front 62

Franchising is a concept that allows hotelsto:

Front 63

Theaverage franchise fees range from ________ percent of room revenue.

Front 64

Whichof the following is a benefit to the franchise company?

Front 65

Hotelsclassified by location might include:

Front 66

Hotelsclassified by level of service would include:

Front 67

Themain function of a hotel is to:

Front 68

Theexecutive committee of a hotel is:

Front 69

Inmost hotels the executive committee:

Front 70

Thefront office, housekeeping, concierge, security and communications all belongto which division?

Front 71

The area of the hotel that is often describedas the nerve center or hub is:

Front 72

Specialhotel accounts for a company that has established credit with a hotel arecalled:

Front 73

IfRooms revenue is $75,884 and the total number of rooms sold is 662 then theaverage daily rate is:

Front 74

Ifthe total rooms occupied are 622 and the total rooms available are 850, thenthe room occupancy percentage is

Front 75

Propertymanagement systems are designed to assist front office employees in performingfunctions related to which tasks?

Front 76

Therack rate is:

Front 77

Dividingroom revenue by the number of rooms available is called:

Front 78

Inorder to be in compliance with the Americans with Disabilities Act (ADA) allhotels are expected to have at least ________ percent of their parking spacesdesignated as "handicapped."

Front 79

Thefront of the house in a restaurant includes:

Front 80

Curbsideappeal means:

Front 81

Formulating a budget that projectssales and costs on a weekly and monthly basis is known as:

Front 82

Iftotal sales were $2550.00 and 110 guests were served, the average guest checkwould be:

Front 83

Foodthat is prepared and decoratively placed onto plates in the kitchen, carriedinto the dining room and served to the guests individually is know as what typeof service?

Front 84

Foodthat is attractively arranged on platters, presented to the guest by serversthen cooked or prepared tableside using a gueridon is known as what type ofservice?

Front 85

Once an employee has been trained, the nextstep is:

Front 86

Purchasing,receiving, food preparation, storing and issuing, stewarding, accounting, andbudgeting are areas of the business included in:

Front 87

Whatshould a chef consider in determining production amounts for a given day ormeal period?

Front 88

Parstock is best described as:

Front 89

A purchase order is often used in theindustry and is defined as:

Front 90

Whichof the following costs is typically the highest cost in operating a restaurant?

Front 91

If total food sales are $50,000 andthe cost of food sold is $16500 the food cost percent is:

Front 92

Managedfoodservice differs from commercial foodservices in that managed foodservice:

Front 93

In-flightfoodservice refers to:

Front 94

Sodexho'smission is to:

Front 95

Feedingmilitary personnel includes:

Front 96

Chainrestaurants are eager to introduce fast food to children in schools because:

Front 97

Budgeting is easier with on campuscollege foodservice because:

Front 98

Themain focus of hospital foodservice is:

Front 99

Self-operatorsare companies that:

Front 100

The leisure and recreation segment ofmanaged services includes: