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21 Cards in this Set
- Front
- Back
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True or false? One goal of end-user training is to make users as self-reliant as possible in order to reduce their need for support |
True |
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True or false? Training is a teaching and learning process that primarily aims to develop conceptual understanding and long term thinking skills |
False |
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_____ is a skill level in which a trainee learns the basic vocabulary needed to communicate with others |
Concepts level |
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Which of the following is not a step in the training process described in this chapter?
A. Plan B. Present C. Perform D. Progress |
Perform |
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True or false? The best performance objectives for a training session specify how well a trainee needs to be able to perform a task |
True |
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True or false? Experienced trainers agree that most trainees learn best by watching a demonstration |
False |
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Which of the following skill levels deals with performing a task effectively and efficiently?
A. Concepts and understanding B. Basic skills C. Expertise D. All of these |
Expertise |
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In the classification of skill levels listed below, what is the sequence in which the skills are usually built? 1. Basic skills 2. Concepts 3. Expertise 4. Understanding
A. 1234 B. 2413 C. 1423 D. 2134 |
2413 |
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_____ Materials combine text, images, animation, and sound in a training delivery system |
Multimedia |
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True or false? Due to the popularity of self-guided training materials and online interactive training delivery systems, the role of support specialist as trainers is likely to disappear in the next few years |
False |
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Which of the following training environment is generally the most cost-effective because the ratio of trainees to trainers is highest? A. Classes B. Small group/teams C . One to one training D. Role playing |
Classes |
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Which of the following learning methods results in the highest retention and trainee performance? A. Listen B. Read C. Observe D. Problem solve |
Problem solve |
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True or false? Trainers often discover that more short breaks during a training session are preferable to fewer long breaks. |
True |
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Which statement accurately describes the costs associated with computer-based delivery message?
A. The development cost is high, but the cost per user is low B. The development cost is high, and the cost per user is high C. The development cost is low, but the cost per user is high D. The development cost is low, and the cost per user is low. |
The development cost is high, but the cost per user is low |
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Printed materials designed to be taken away by trainees from a training session to refresh a users memory are called _____ |
Handouts, reference sheets, chest sheets |
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True or false? Effective trainers often cover bells and whistle features in a software package to pique trainees interest |
False |
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Which of these assessment tools is aimed primarily at evaluating a trainers effectiveness?
A. Quizzes B. Tests C. Hands on activities D. Training evaluation surveys |
Training evaluation surveys |
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_______ is a training approach that matches the needs of each individual trainee with an information acquisition strategy in order to achieve the most effective training results |
Learning styles |
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______ is an activity in which trainees participate in a rehearsal or practice of a simulated workplace situation |
Role play, role playing |
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True or false? A first time trainer should read notes and slides to trainees in order to avoid making a mistake or omitting important material |
False |
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A learning style in which a trainee learns most effectively by reading material and taking notes is
A.experiential B. Auditory C. Visual/ nonverbal D. Visual/ verbal |
Visual / nonverbal |
