Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

30 Cards in this Set

  • Front
  • Back
What is defined as the exchange of information by sending and receiving messages, which results in understanding between the sender and the receiver?
What are the five elements of communication? (any order)
sender, message, channel of transmission, receiver, and response.
What is defined as a specialized or technical language of a trade, a profession, or a group of people?
What is defined as a nonstandard vocabulary used and understood by a small group of people?
What are words called that sound alike yet may have a different meaning to the receiver than was intended by the sender?
What is defined as an intentional effort to hear a message and understand its meaning?
active listening
What is defined as weakness or paralysis of muscles of the lips, tongue, and throat due to brain damage from a stroke or accident?
What is a language disorder, due to brain damage, in which the client has difficulty saying what he/she is thinking and wants to say?
expressive aphasia
What is a language disorder, due to brain damage, in which the client cannot understand what
is being said to him/her either through written or spoken word and gestures?
receptive aphasia
What is defined as a passive awareness of sound?
How should you answer the telephone at work?
(any order)identify the department, identify yourself by first and last name, state your title
Listening, speaking, writing, collaboration, problem solving, and decision-making are essential to what?
effective communication
As a new employee you may be assigned to learn from a wise and trusted counselor, teacher, tutor, coach or advisor. What is this person called?
Active listening focuses on what ability?
What is defined as an appraisal of the whole person to establish a baseline and determine the client's potential and his need for help?
What is the desired end results, or what one hopes to accomplish, either short or long term, called?
What is defined as practice of noting and recording facts and events by the health care worker utilizing his or her senses?
How should you sign your name on the medical record?
The first initial, last name and title
To correct an error in documentation the health care worker should do what?
Draw a single line through the error
Print the word error, and sign your initials
What is the correct way to write the international time for 12 midnight?
What is the correct way to write the international time for 12:30 A.M.?
What is the correct way to write the international time for 7:00 P.M.?
Legal documentation of observations, directions given for care, and recordings of actual care given to the patient are contained in the patient's:
medical record
What is the name of the part of a computer that is used to type information onto the display screen?
What are the lists of information or files that can be opened, created, or edited on a computer disk referred to as?
What are the pictures on the display screen that represent different functions referred to as?
What is a card file with a summary of information found in the client's chart called?
Messages sent without the use of language or words is called?
nonverbal communication
Messages sent using spoken words is called?
Verbal communication
The term for the reply which shows that a message was received is called?