Hbo Midterm2

Front 1

Synergy

Back 1

Denotes that the sum total of the behaviour of individuals in a group is something more than the behavior of the group

Front 2

Group

Back 2

Two or more employees who interact with each other such that the behavior of one influences the other

Front 3

Cross-fuctional teams

Back 3

Composed of employees from different departments or work areas to work on a task/project

Front 4

Team

Back 4

Special type of task group formed to achieve a specific goal or objective

Front 5

Problem-solving team

Back 5

An ad-hoc team to find a solution to a specific problem

Front 6

Virtual teams

Back 6

Teams that relies on interactive technology to work together as they are separated by distance

Front 7

Skunkworks

Back 7

Small teams of technocrats,designers,engineers,technicians to develop innovative new products

Front 8

Formal groups

Back 8

Groups based on their position in the organization

Front 9

Informal groups

Back 9

Natural groupings of people

Front 10

Command group

Back 10

Formal group specified in the organization chart composed of the manager and his subordinates

Front 11

Conflict

Back 11

A misunderstanding, serious disagreement,discord or strife

Front 12

Functional conflict

Back 12

Confrontation within or between groups that benefits the organization

Front 13

Relationship conflict

Back 13

Conflict that arises from relations between and among individuals

Front 14

Task conflict

Back 14

Conflict that arises from performance of what is to be done in a project

Front 15

Process conflict

Back 15

Conflict that arises from performance of how a task is to be done

Front 16

Intragroup conflict

Back 16

Conflict that arises within a group

Front 17

Intergroup conflict

Back 17

Conflict that arises between groups

Front 18

Negotiation

Back 18

Resolving conflict through conflicting groups or members coming together to forge an agreement

Front 19

Team building

Back 19

Resolving conflict through encouraging cooperation between individuals and/or groups

Front 20

Compromise

Back 20

Settling a dispute by mutual concession

Front 21

Need Satisfaction

Proximity and attraction

Group goals congruent in ones goal

Economic Benefits

Back 21

Reasons for forming groups

Front 22

Acquaintance & mutual acceptance

Communication & Decision making

Motivation & Productivity

Control & Organization

Back 22

Stages of group development

Front 23

Structure

Status Hierarchy

Roles

Norms

Leadership (formal vs informal)

Cohesiveness

Back 23

Characteristics of groups

Front 24

Work interdependence

Difference in goals

Difference in perceptions

Back 24

Roles for intergroup conflicts

Front 25

Negotiation

Stimulation

Team building

Resolution

Back 25

Methods of resolving conflicts

Front 26

Source/sender

Encoding

Transmission

Receiver

Decoding

Feedback

Back 26

Communication process

Front 27

Selective listening

Filtering

Physical distraction

Semantic barriers

Information overload

Emotions

Message timing

Back 27

Communication barriers

Front 28

Downward

Upward

Lateral

Back 28

Directions of communication

Front 29

Oral communication

Written communication

Nonverbal communication

Back 29

Types of communication

Front 30

Gatekeeper

Liaison

Cosmopolite

Isolate

Back 30

Roles in organizational communication

Front 31

Wheel network

Circle network

Chain network

All-channel network

Back 31

Communication network

Front 32

Achieved coordinated action

Information sharing

Expressing feelings and emotions

Back 32

Purposes of communication

Front 33

Decoding

Back 33

Process where the receiver interprets the meaning of a message

Front 34

Circle network

Back 34

Communication network where each member communicates with the people on either side but with no one else

Front 35

Physical distraction

Back 35

Communication barrier happens when loud noises prevent you from conducting your conversation

Front 36

Lateral communication

Back 36

Type of comnunication that occurs between members of the same work group

Front 37

Communication

Back 37

Transmission of a message from the sender to the receiver

Front 38

Selective listening

Back 38

Communication barrier where receiver blocks out certain information and only hear those that match his preconceived notions

Front 39

Nonverbal communication

Back 39

Type of communication like body movements and facial expressions

Front 40

Filtering

Back 40

Communication barrier where the senders convey only certain parts of relevant information

Front 41

Active listening

Back 41

The receiver hears the facts in the message and understands the sender's meaning about the message

Front 42

Wheel network

Back 42

Communication network where information flows between the person at the end of each line and the person in the middle

Front 43

Cosmopolite

Back 43

Role in organizational communication that focuses on linking the organization to the external environment

Front 44

Information overload

Back 44

Communication barrier that occurs when receivers have more information than they can sort or absorb

Front 45

Chain network

Back 45

Communication network where each member communicates with the person above and below but not with those on each end

Front 46

All-channel network

Back 46

Communication network where all members communicate with all other members

Front 47

Semantic barriers

Back 47

Communication barrier where the message is not decoded due to different meanings of the same word