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46 Cards in this Set
- Front
- Back
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Stress |
adaptive response moderated by individual differences, that is a consequence of any action, situation, or event that places special demands on a person
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Stress |
physical and mental condition that results from a perceived threat that can be dealt with easily |
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Stressors |
external event or situation that is potentially harmful to a person |
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Stressors Boss, Mondays |
a Force that creates stress reaction Example:
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1. Importance 2. Uncertainty to a lack of clarity abut what will happen 3. Duration |
Three key factors that will determine whether an experience ls likely to result In stress |
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Importance |
relates to how significant the event is to the individual |
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Duration |
- the longer the demands are placed upon us, the more stressful the situation |
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increase in heart rate, blood pressure, pupil size, perspiration hypertension migraine headache ulcer |
SYMPTOMS OF STRESS physiological |
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anxiety
tension
depression
discourage
boredom |
SYMPTOMS OF STRESS emotional |
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facial twitching lower job performance |
SYMPTOMS OF STRESS behavioral |
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role conflict role overload pace of change |
individual stressors |
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participation downsizing organizational politics lack of performance feedback intra and inter group relationships inadequate career development opportunities |
group and organizational stressors |
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raising children caring for elders volunteering in the community taking college courses balancing family and work |
non work stressors |
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positive: self motivation and stimulation to satisfy individual goals and objectives negative: disruptive, counterproductive, potential dangerous to the individual and org |
effect of stress |
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burnout
Emotional exhaustion depersonalization feelings of decreased accomplishment |
psychological process brought about by unrelieved work stress results in __ (burnout INDICATORS) |
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feel drained by work feel fatigued in morning frustrated do not want to work with other people |
BURNOUT INDICATORS emotional exhaustion |
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have become calloused by job treat others like object do not care what happens to other people feel other people blame you |
BURNOUT INDICATORS depersonalization |
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cannot deal with problems effectively do not have positive influence on others cannot understand others problems or identify with them no longer feel exhilarated by your job |
BURNOUT INDICATORS low personal accomplishment |
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stress costs org money poor decision making decreases in creativity excessive stress increase job dissatisfaction |
organizational consequences |
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personality behavior pattern (type A and B) social support |
stress moderators |
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type a |
aggressive ambitious competitive |
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type b |
relaxed patient steady |
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social support |
includes fam members |
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cognitive techniques relaxation training relaxation techniques wellness prog maximize person environment fit employee assistance programs |
stress prevention and management |
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cognitive techniques |
centers on removing cognitive distortion |
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relaxation training |
calmer state affairs |
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relaxation techniques |
breathing exercise |
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morale |
attitude of individual voluntary coop TO THE FULL EXTENT OF THEIR ABILITY IN THE BEST INTEREST OF ORG |
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low morale |
signs of degenerating HR |
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high morale |
attribute of well managed org |
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morale refers to attitude person or group requires high degree of attention job morale can be evaluated in terms of emotional feelings |
nature of morale |
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morale and productivity |
high morale manifests predisposition to be more productive if effective leadership is provided and technical production factors are adequately pro ided |
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attitude and opinion survey |
usual method of obtaining morale info |
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attitude survey |
applied primarily to studies which scaled accdg to some set of values |
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opinion survey |
simply counts and classifies response |
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gives mgt picture of general level of morale in the company valuable means of comm results to improved attitudes arising from emotional release get off one's chest determining training needs of supervisors |
benefits of morale survey |
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objective survey descriptive projective |
types of morale survey |
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labor turnover productivity waste snd crap quality rec absenteeism and tardiness grievances suggestions training rec med rec accident reports |
morale indicators |
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objective survey |
present both question and choice of answers |
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descriptive survey |
present questions and allows respondent in own words |
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projective survey |
present abstract situations unrelated |
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physiological emotional behavioral |
SYMPTOMS OF STRESS |
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low morale |
manifest form of wildcat |
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low morale |
can be cause of grievances, low productivity, etc |
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high morale |
serves as indicator of progress |
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high morale |
something that managers desire to preserve within org |
