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41 Cards in this Set

  • Front
  • Back
Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.
t/f
true
Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.
t/f
false
The six step troubleshooting program can only be applied to software problems.
t/f
false
Computers are very complex and have frequent problems so it is very rare that a problem is caused by an error made by the user.
t/f
false
If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application.
t/f
true
Which Windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted the file is no longer accessible?
Cipher
What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem and Windows must stop the system?
stop error
You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.
memory diagnostics
Which Windows tool can be used to identify a driver that is causing a problem by putting stress on selected drivers, causing the problem driver to crash?
driver verifier
Which Windows tool monitors activity and alerts you if a running program appears to be malicious or damaging the system?
windows defender
Which Windows utility can be used to view and modify partitions on hard drives and to format drives?
disk management
Which of the following is the last step in the six step troubleshooting method covered in this chapter?
Question options:

1) Plan the fix

2) Resolve the problem

3) Document

4) Verify and prevent
document
What should be done before any changes are made to a system that is experiencing a problem?
Question options:

1) Examine the system

2) Backup data

3) Establish a Theory

4) Test your Theory
backup data
Which tool should be the first one to use when a blue screen error has occurred?
microsoft website
Which of the following common blue screen errors means the hard drive is most likely corrupted?
Question options:

1) NTFS_FILE_SYSTEM

2) BAD_POOL_HEADER

3) KERNEL_DATA_INPAGE_ERROR

4) DIVIDE_BY_ZERO_ERROR
NTFS_FILE_SYSTEM
What does the term x86 refer to?
32 bit processors
What should be done if a system cannot boot from the hard drive?
boot from windows setup dvd
What should be entered at a command prompt in order to scan all system files?
sfc /scannow
What is the most likely cause of an improper shutdown or system lockup?
hardware problem
What should be tried whenever a system is caught in an endless cycle of restarts?
boot into safe mode
Which of the following can you do if you suspect an application requires more privileges than the currently logged-on account?

Question options:

1) run the application from the command line using the /highpriority parameter

2)
use the Run as administrator shortcut menu option


3) double-click the application icon while holding down the Home key

4) download a 64-bit version of the application and try it again
use the Run as administrator shortcut menu option
Which of the following utilities can be used to troubleshoot an improper shutdown? (Choose all that apply).
Question options:

1) Event Viewer

2) Task Lister

3) Memory Diagnostics

4) Chkdsk
1) Event Viewer

3) Memory Diagnostics

4) Chkdsk
Which of the following are valid steps in the six step troubleshooting method discussed in this chapter? (Choose all that apply).
Question options:

1) Boot to Safe Mode

2) Establish a Theory

3) Document outcomes

4) Reinstall Windows
2) Establish a Theory

3) Document outcomes
Which of the following are useful rules to use when troubleshooting? (Choose all that apply).
Question options:

1) Establish your Priorities

2) Become a Researcher

3) Never Suspect the User

4) Make No Assumptions
1) Establish your Priorities
become a reasearcher
4) Make No Assumptions
Which of the following steps can help form a best guess theory? (Choose all that apply).
Question options:

1) Reproduce the problem

2) Don’t question the obvious

3) Decide if hardware is the problem

4) Research user manuals
1) Reproduce the problem

decide if hardware is the problem
4) Research user manuals
Which of the following can you try if a legacy application is having compatibility problems with Windows 7? (Choose all that apply.)

Question options:

1) reboot Windows 7 in Legacy Runtime mode

2) check the Windows 7 Compatibility Center

3) try running the application in compatibility mode

4) try running the program in Windows XP mode
3) try running the application in compatibility mode
check the Windows 7 compatibility center
4) try running the program in Windows XP mode
After solving a problem, it is important to take ___________ measures to make sure the problem doesn’t happen again.
preventative
For Windows 7, the ____________________ tracks problems with applications, hardware, and Windows.
action center
If a _____________ that an application relies on has failed to start, make sure it has an Automatic or Manual startup setting.
service
If you can identify the approximate date the error started, you may be able to use _________________ to revert the system to a state before the problem occurred.
system restore
To solve ____________________ stop errors after Windows startup, use the web to research the error message.
blue screen
A tool that can be used to allow data files to be connected to applications they normally would not use
data sources open database connectivity
A command used to find the ID number of each running process
tasklist
A program associated with a file extension
default program
Another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system
blue screen of death
A tool that installs drivers so that an application can open a foreign data source
Data Sources
The relationship between a file type and a supporting application
file association
A service that runs in the background to prevent or filter uninvited communication from another computer
windows firewall
A tool that can be used to register components
component services
A Windows utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file
system file checker
A command that uses the process ID to stop a process
taskkill