General Management Test 1 Chapter 4:ethics And Social Responsibility

Front 1

ethics

Back 1

set of moral principles

Front 2

ethical behavior

Back 2

bhavior that conforms to society's morals

Front 3

workplace deviance

Back 3

unethical behavior that violates organizational norms about right and wrong

Front 4

Production deviance

Back 4

unethical behavior that hurts the quality and quantity of work produced

Front 5

Property deviance

Back 5

unethical behavior aimed at the organizations property or products

Front 6

employee shrinkage

Back 6

employee theft of company merchandise

Front 7

political deviance

Back 7

using ones influence to harm others in the company

Front 8

personal aggression

Back 8

hostile or aggressive behavior toward others

Front 9

influences on ethical decision making

Back 9

1. ethical intensity of the decision

2. moral development

3. Principles of Ethical Decision Making

Front 10

ethical intensity *

Back 10

the degree of concern people have about an ethical issue

Front 11

*Preconventional level of moral development

Back 11

the first level of moral development, in which people make decisions based on selfish reasons

Front 12

steps in making ethical decisions

Back 12

carefully selecting and hiring ethical employees

establishing a specific code of ethics

training employees to make ethical decisions

creating an ethical climate

Front 13

overt integrity tests

Back 13

estimates job applicants honestly by asking about theft and punishment

Front 14

personality-based integrity tests

Back 14

test that indirectly estimates job applicants honesty by measuring psychological traits, such as dependability and conscientiousnes

Front 15

ethics training

Back 15

1. develop awareness of ethics

2. achieve credibility with employees

3. teach employees a practical model of ethical decision making

Front 16

ethical climate

Back 16

1st: establishing an ethical climate for managers

2nd: establishing an ethical climate is for top management to be active in and committed to the company ethics program.

Front 17

***Whistleblowing

Back 17

reporting others' ethics violations a difficult step for most people to take. Part of ethical climate

Front 18

****Social responsibility

Back 18

a business's obligation to pursue policies, make decisions, and take actions that benefit society

Front 19

******Shareholder model

Back 19

a view of social responsibility that holds that an organization's overriding goal should be profit maximization for the benefit of shareholders

Front 20

****Secondary stakeholders

Back 20

any group that can influence or be influenced by a company and can affect public perceptions about the company's socially responsible behavior

Front 21

Social responsibeness

Back 21

companys strategy to respond to stakeholders economic legal ethical or discretionary expectations concerning social responsiblility

Front 22

reactive strategy

Back 22

a social responsiveness strategy in which a company does less than society experts

Front 23

defensive strategy

Back 23

a social responsiveness strategy in which a company admits responsibility for a problem but does the least required to meet societal expectations

Front 24

accomodative strategy

Back 24

a social responsiveness strategy in which a company accepts responsibility for a problem and does all that society expects to solve that problem

Front 25

proactive strategy

Back 25

social responsiveness strategy in which a company anticipates responsibility for a problem before it occurs and does more than society expects to address the problem