Funeral Service Managment Vocab

Front 1

ACTUATING (DIRECTING)

Back 1

Regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization.

Front 2

ADVERTISING

Back 2

The art of making the public aware of the services or commodities
that a business has for sale.

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CAVEAT VENDITOR

Back 3

Let the seller beware.

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DISASTER

Back 4

A sudden misfortune, resulting in the loss of life and/or property.

Front 5

EMERGENCY

Back 5

An unforeseen combination of circumstances that results in a need
for immediate action.

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EVALUATING (CONTROLLING)

Back 6

A management function which compares organizational and individual performance with predetermined standards or expected results.

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FACILITIES MANAGEMENT

Back 7

The obtaining and maintaining of adequate workspace and funeral equipment.

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FINANCIAL MANAGEMENT

Back 8

The efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights

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FUNERAL SERVICE MANAGEMENT

Back 9

The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management.

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GOALS

Back 10

Broad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused. [Goals are motivational in nature and are usually stated in broad, general terms without reference to a time period.] (See also OBJECTIVES)

Front 11

ACTUATING (DIRECTING)

Back 11

Regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization.

Front 12

ADVERTISING

Back 12

The art of making the public aware of the services or commodities
that a business has for sale.

Front 13

CAVEAT VENDITOR

Back 13

Let the seller beware.

Front 14

DISASTER

Back 14

A sudden misfortune, resulting in the loss of life and/or property.

Front 15

EMERGENCY

Back 15

An unforeseen combination of circumstances that results in a need
for immediate action.

Front 16

EVALUATING (CONTROLLING)

Back 16

A management function which compares organizational and individual performance with predetermined standards or expected results.

Front 17

FACILITIES MANAGEMENT

Back 17

The obtaining and maintaining of adequate workspace and funeral equipment.

Front 18

FINANCIAL MANAGEMENT

Back 18

The efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights

Front 19

FUNERAL SERVICE MANAGEMENT

Back 19

The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management.

Front 20

GOALS

Back 20

Broad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused. [Goals are motivational in nature and are usually stated in broad, general terms without reference to a time period.] (See also OBJECTIVES)

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HUMAN RELATIONS

Back 21

Motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives.

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HUMAN RESOURCE MANAGEMENT (PERSONNEL MANAGEMENT)

Back 22

The process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; and developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction.

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MARKETING MANAGEMENT

Back 23

The process of planning and executing the development, pricing, promotion and distribution of an organization's goods and/or services.

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MERCHANDISING

Back 24

The purchasing, pricing, display, and sale of merchandise.

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OBJECTIVES

Back 25

Specific statements of ends, the achievement of which are
contemplated within a specific time period. [Objectives are used in the
management control process, and provide a quantitative and time framework to the organization's goals. Objectives are intended to be accomplished by a specific date and are stated in specific terms, preferably in such a way that there
is some measurable basis for determining the extent to which they have been achieved.] (See also GOALS)

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OFFICE MANAGEMENT

Back 26

The administration and supervision of office duties and functions.

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ORGANIZING

Back 27

To arrange or constitute in interdependent parts, each having a
specific function or relation with respect to the whole; the arrangement and distribution of work among members of an organization.

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PLANNING

Back 28

That function of determining in advance what needs to be
accomplished in order to achieve a particular goal.

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POST-NEED SERVICES (AFTER CARE; FOLLOW-UP SERVICES)

Back 29

Services provided by a funeral service organization that occur after final disposition.

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TOTAL QUALITY MANAGEMENT (TQM)

Back 30

The efforts of all members of an
organization directed to ensure that quality in the production of goods and
services is achieved.