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17 Cards in this Set
- Front
- Back
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General Definition of Management |
The act of motivating people towards the achievement of a goal or goals. |
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Simple Definition of Funeral Home Management
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Achieving the goals of a funeral home through the use of people and resources
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Management
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Funeral Service has both primary and secondary objectives
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Management
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The primary objective is to meet the death related needs of those grieving families that select the funeral home to serve them
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Management
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The secondary objectives, is to ensure that funerals generate enough money to meet expenses, make capital improvements, and generate a reasonable return on investment (ROI) profit
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Management
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Most funeral home manager must not only supervise employees, they must keep the business operating efficiently and profitable, ensures it is adhering to all state and federal laws, and maintain quality control in all matters dealing with customers.
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Planning
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Is an exciting aspect of management.
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Developing A Mission Statement
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It can be best accomplished by creating a mission statement. An organization's mission statement usually no more than one or two sentences, describing the purpose of the organization. it is aimed at enabling all members of the organization to share the same view of the company goals and philosophy.
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Mission statement describes the business and typically speaks to the:
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Reason the organization exists, products and services offered, clientele served, nature and geographic marketing territory of the business, areas of specialization
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Goals
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Broad statements about what an organization wants to achieve. They form the basic plan or directions toward which decisions and activities are focused.
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Goals
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Are motivational in nature and are usually stated in broad, general terms without reference to a time period.
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Objectives
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Specific statements of ends, the achievement of which are contemplated within a specific time period.
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Management
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Planning, organization, directing, and evaluating
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Directing (Actuating)
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Manager must not just be a good analyst and developer of system and plans, but also must be part psychologist and part social worker, must have the ability to deal with people and their problems.
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Directing (Actuating)
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A good manger can inspire employees to do their best.
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Evaluating or Controlling
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Manager must be responsible for results good and bad. This is accomplished by establishing standards of performance, measuring the performance and comparing it to the company's expectations
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Evaluating or Controlling
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Funeral Service requires managers with exceptional skills in a number of areas
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