Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
37 Cards in this Set
- Front
- Back
Types of nonverbal communication |
Appearance Facial Expressions Eye contact Gestures Distance Silence |
|
Distance for personal space |
2ft-4ft |
|
Distance for social conversation |
4-12ft |
|
Distance for public setting |
12-25ft |
|
Active listening is: |
1.Repeating words or phrase back to the sender 2. Giving your attention to the person and taking an active interest 3. Signaling to the person that you hear them by nodding |
|
Perception is: |
Being aware of one's own feelings and the feelings of others |
|
Nonverbal is: |
Communicating without using any form of speech |
|
What influence the message from being received by a person |
Congruent or incongruent silent messages |
|
Nonverbal communication can be conveyed by |
Body language |
|
A comforting touch help a patient feel that you what? |
Care and gives them a sense of security and acceptance |
|
A handshake is a sign of what |
Friendship |
|
A hug convey feelings of what |
Warmth and affection |
|
Communication styles are |
Visual, auditory, and kinesthetic |
|
Learning best by seeing is what kind of communication style |
Visual |
|
Learning best by hearing is what kind of communication style |
Auditory |
|
Learning best by sensation or feeling, and often move their hands when talking is what kind of communication |
Kinesthetic |
|
Barrier to communication |
Pain, hunger, anger, and unfamiliar Terminology |
|
What is the communication process |
Sender, encoder(sender), medium (message), decoder (receiver), receiver, message |
|
Questions used to find the emotional state of a patient |
1. What brings you to see the doctor 2. Can we talk about what giving you concern that brings you in to see the provider |
|
Stages of grief |
Denial, anger, bargaining, depression, acceptance |
|
Hierarchy of needs |
Finish it |
|
Why do we use defense mechanisms |
1. To deal with unpleasant and socially unacceptable circumstances or behaviors 2. To makw an emotional adjustment in everyday situations |
|
Coping skills can be |
Position (adaptive) and negative (nonadaptive) |
|
Phone screening is also called |
Triage |
|
To join together, as in joint |
Articulate |
|
To form a concept, throught, notion, or understanding |
Conceptualize |
|
To impart, as an idea; to transfer |
Convey |
|
To misinterpret; to twist into unusual shape |
Distort |
|
To explain, translate; to determine the meaning |
Interpret |
|
The immediate knowing or learning of something without the conscious user of reason |
Intuition |
|
A defense mechanisms of trying to blame another for one's own inadequacies |
Projection |
|
To force painful ideas or impulses into the subconscious |
Repression |
|
Staying home sick when a report is due, is considered what kind of defense mechanisms? |
Malingering |
|
Father who is frustrated athlete forces his son to excel in a sport, is an example of what kind of defense mechanisms? |
Sublimation |
|
The five stages of understanding needs |
Selfactualization, self esteem, physiological, saftey, belongingness and love, |
|
Proceeding logically through a set of questions that will reveal the caller's condition and help determine, if necessary how soon the patient should be seen by a provider |
Screening |
|
Who gets critical lab results |
Provider |