Firehouse Subs Hq Test

Front 1

How many ounces of meat are on a medium hero sub? On a large hero sub?

Back 1

Medium: 6oz
Large: 8oz

Front 2

How many ounces of meat are on a medium single meat sub? On a large?

Back 2

Medium: 4oz
Large: 6oz

Front 3

List the bread options available at firehouse subs?

Back 3

White
Wheat
Sliced
Light wheat (H&F)

Front 4

List the cheese choices available at firehouse subs:

Back 4

Provolone
Swiss
Cheddar
Monterey Jack

Front 5

List the condiments, in order, that are automatically included on a fully involved sub:

Back 5

1. Mayo
2. Lettuce
3. Tomato
4. Onion
5. Deli Mustard

Front 6

How ounces of meat are served on a medium specialty sub? On a large?

Back 6

Medium: 4oz
Large: 8oz

Front 7

What are the firehouse subs service values?

Back 7

1. Customer first
2. Dining Room second
3. Everything else last

Front 8

How often is the slicer lubricated?

Back 8

Daily

Front 9

Meat that us sliced should be portioned and wrapped immediately in_________lb bundles.

Back 9

3

Front 10

MSDS/MSDM-why do we keep them?

Back 10

1. It's the law
2. First Aid

Front 11

What type (grade) of beef do we use at FHS?

Back 11

USDA Grade A Choice

Front 12

Where should OSHA posters be displayed?

Back 12

Prominent/visible location

Front 13

Customer accidents must be reported within_______hours.

Back 13

24

Front 14

Who do you contact if you receive a defective product?

Back 14

[e-mail]

Front 15

Who do you contact if you receive damaged product?

Back 15

SYGMA before 10am on the day of delivery
Or
Refuse at delivery

Front 16

Crew schedules should be posted by:

Back 16

Noon on Thursday

Front 17

Chili should be served to guests within:

Back 17

1-3 minutes

Front 18

Why is tuna salad stored in the refrigerator?

Back 18

Make on the fly and to keep oils from separating.

Front 19

What is the datil pepper?

Back 19

Similar in heat to the habanaro pepper but is much fruitier and sweeter.
Grown locally in St. Augustin, Florida.
Brought to us by the conquistadors.
Used in captain Sorensen's sauce.
Firehouse subs in the largest consumer

Front 20

Fire report rates what 3 areas?

Back 20

Quality
Service
Cleanliness

Front 21

How often should the PSF container be emptied?

Back 21

One time weekly

Front 22

True or False
Sanitary is the elimination or reduction of micro organisms to a safe level.

Back 22

True

Front 23

When looking at EMS scores, the key differentations between a score of 4 and 5 are:

Back 23

Taste of food
Overall atmosphere
Speed of service

Front 24

List the ingredients and amounts for a chopped salad:

Back 24

6oz chopped romaine lettuce
1/4 cup chopped green pepper
1/4 cup Kalamata olives
1/4 cup chopped tomato cubes
1/4 cup chopped cucumber cubes
1/4 cup mozzarella cubes
2 pepperoncinis

Front 25

How many brownies are in a tray?

Back 25

24

Front 26

Chicken breast is cut into what thickness on a chopped salad?

Back 26

1/2 inch cubes

Front 27

How much sugar goes in the sweet tea recipe?

Back 27

7 cups

Front 28

What is the recipe for tuna salad?

Back 28

11oz package of tuna
3.2oz of mayo
1.8oz of relish
1tsp of black pepper

Front 29

How many tomato wedges are in a whole tomato?

Back 29

8

Front 30

How many pieces of cheese go on a double meat hook and ladder?

Back 30

2

Front 31

True or False
Cross contamination is defined as the transfer or harmful microorganisms from one food item to another by means of a non food contact surface (human hands, utensils, & equipment), or directly from raw to cooked food.

Back 31

True

Front 32

To make sure bread is cut evenly....

Back 32

Keep your knuckles on the cutting boards when cutting

Front 33

How many onions on a medium sub? On a large?

Back 33

Medium: 3-4
Large: 6-8

Front 34

How much lettuce on a medium sub? On a large?

Back 34

Medium: 2oz
Large: 3oz

Front 35

How much deli mustard on a medium sub? On a large?

Back 35

1 thin line (for both)

Front 36

What is the policy on delivery of subs to tables?

Back 36

Deliver all subs 100% of the time

Front 37

How long is the standard steaming process?

Back 37

2 minutes & 45 seconds

Front 38

How many cookies can be baked on a pan?

Back 38

6

Front 39

True or False
Plain means no condiments or produce

Back 39

True

Front 40

The telephone should be answered within_______ rings.

Back 40

3

Front 41

How many ounces of sautées are on the following:
-Medium/Large Steak
-Medium/Large Veggie

Back 41

Medium Steak: 1oz
Large Steak: 1.5oz
Medium Veggie: 0.75oz
Large Veggie: 1oz

Front 42

How many ounces of mushrooms are on a medium engineer? On a large?

Back 42

Medium: 1.5oz
Large: 2oz

Front 43

How much Italian seasoning is on a medium meatball sub?

Back 43

1/8oz

Front 44

How much light mayo is placed on a hearty and flavorful sub?

Back 44

0.375 oz on each side

Front 45

How much salsa Verde is placed on the H&F turkey salsa Verde sub?

Back 45

1.5oz total
0.5oz on bottom half of roll
1oz on top of meat/cheese

Front 46

Maximum ticket time goal from the time the order is taken until the time the order is presented to the guests is what?

Back 46

6 minutes

Front 47

How does ATC calculate the service times for call in phone orders?

Back 47

2 minutes per ticket + 2 minutes per person in line

Front 48

Phone orders are processed on the line, no more than 1 call in phone order ticket for every________ dine in tickets.

Back 48

4

Front 49

Yellow onions are sliced to_______inches thick for subs.

Back 49

1/8

Front 50

Red onions are sliced to_______inches thick for catering salads.

Back 50

1/4

Front 51

Tomatoes are sliced to______ inches thick for subs.

Back 51

3/16

Front 52

How many napkins go in a bag with 2 mediums subs and 1 large sub?

Back 52

7

Front 53

How many large subs can you fit in an 8lb bag? In a 20lb bag?

Back 53

8lb: NONE
20lb: 4

Front 54

What temperature should the meat/cheese setup reach in the steamer?

Back 54

140°F

Front 55

How many pounds of meat can be out of refrigeration when portioning?

Back 55

6

Front 56

When removing meats/cheese setups from the steamer, always hold the paper____________to prevent juices from spilling on the floor.

Back 56

Knuckle to knuckle

Front 57

True or False
Large subs are placed side by side so they will fill the basket.

Back 57

False

Front 58

To operate the slicer, you must be how old?

Back 58

18

Front 59

When taking a phone order, you should put up to________subs on each order form.

Back 59

4

Front 60

Medium subs are about _________inches long and large subs are about __________inches long.

Back 60

8/12

Front 61

True or False
A guest can sub a cookie or brownie for chips on a medium combo without an extra charge.

Back 61

False
There is an upcharge for the brownie.

Front 62

Meats are sliced to__________inches thick without shredding.

Back 62

1/16

Front 63

True or False
When portioning meats, the day dot for each insert is the day that meat was sliced, not the day that you placed it in the insert.

Back 63

True

Front 64

What do you say if a guest asks what "fully involved" means?

Back 64

The sub comes with mayo, lettuce, tomato, onion, and deli mustard. With a pickle spear on the side.

Front 65

What is the proper way to handle a cash transaction with a guest?

Back 65

Say the total, out of the tender they hand you. Place the bill on top of the till as you get the change. Then place the bill they gave you into the till.

Front 66

How do you handle a guest complaint?

Back 66

B. L. A. S. T.
Believe, listen, apologize, solve & thank

Front 67

How many medium subs can you put in a 8lb bag?

Back 67

2

Front 68

What does FIFO mean?

Back 68

First In, First Out

Front 69

What's in our Italian seasoning?

Back 69

Equal parts Basil, Oregano, Parmesan

Front 70

Where do you find the information on "how many" cambro pans to portion of each meat?

Back 70

The daily prep sheet

Front 71

The number of rolled portions of sliced meat that fit in a cambro pan for 2oz is______, and for 4oz is______.

Back 71

24 & 12

Front 72

True or False
When preparing meat/cheese setups on ATC, place dark meat on the bottom and the light meat in top (except for the hero)

Back 72

True

Front 73

What information is required on each day dot?

Back 73

Employee initals
Today's date
What is in the container

Front 74

Which 2 subs are placed in the foam containers for to-go orders?

Back 74

Meatball and Veggie

Front 75

An order of bacon goes through the toaster______ times.

Back 75

1

Front 76

What 4 condiments and produce go on large subs for a platter.

Back 76

Lettuce
Tomato
Onion
Balsamic dressing

Front 77

What subs aren't fully involved?

Back 77

Meatball
Steamer
Steak
Turkey, Bacon, Ranch
Brisket

Front 78

How many meat/cheese setups can be placed in the steamer at one time?

Back 78

2

Front 79

Why is it important that the ATC person fluffs the meat adequately before placing the set up in the steamer? Give 2 reasons.

Back 79

1. Proper Heating
2. End to End on bread

Front 80

Where does the ATC person add the jalapeño and banana peppers to the meat and cheese setup?

Back 80

On top of the meat, and under the cheese

Front 81

When does the ATC person use the FHS logo deli paper when dropping meats in the steamer?

Back 81

When there is an extra or different item (meats or cheeses)

Front 82

How many ounces in a bowl of chili?

Back 82

10oz

Front 83

How many meatballs are on a medium sub? On a large?

Back 83

Medium: 5
Large: 8

Front 84

How many ounces of tuna or chicken salad come on a medium sub? On a large?

Back 84

Medium: 5oz
Large: 10 oz

Front 85

How many ounces of mayo are on a medium sub? On a large?

Back 85

Medium: 1oz
Large: 1.5oz

Front 86

List all the kids combo menu options.:

Back 86

Grilled cheese
Meatball
Turkey provolone
Ham provolone

Front 87

How many slices of cheese on a medium sub? On a large?

Back 87

Medium: 2
Large: 3

Front 88

How many tomatoes are on a medium sub? On a large?

Back 88

Medium: 2-3
Large: 4

Front 89

How many pieces of bacon in a medium? In a large?

Back 89

Medium: 3
Large: 5

Front 90

What items come with a kids combo?

Back 90

Small drink, Rice Krispie treat, and a fire hat

Front 91

What 3 subs have 3 meats?

Back 91

Italian, hero, club

Front 92

Properly toasted bread should be what color on the cut sides?

Back 92

An even Caramel color

Front 93

How many slices of cheese go on a kids grilled cheese?

Back 93

2

Front 94

What does CFE mean?

Back 94

Crumb free environment

Front 95

What comes in a salad pack?

Back 95

1 fork
2 napkins

Front 96

What comes in a soup pack?

Back 96

1 spoon
2 napkins
2 packages of crackers

Front 97

What are the 4 acceptable methods of thawing frozen product?

Back 97

1. In the refrigerator
2. Under cold (70° or colder) running water in a clean and sanitized sink
3. Microwave thawing
4. Cook from a frozen state

Front 98

What is the temperature danger zone?

Back 98

41°F - 135°F

Front 99

Sanitizer solution should be held at_____parts per million (PPM)?

Back 99

200

Front 100

How many ounces of margarine go on a kids grilled cheese?

Back 100

1

Front 101

Explain proper hand washing procedure :

Back 101

Pull paper towel down
Wet hands with hot running water
Apply soap
Rub hands together for at least 20 seconds (cleaning under fingernails and between fingers)
Rinse hands thoroughly
Dry hands with paper towel
Turn off water with paper towel
Apply hand sanitizer

Front 102

Why is a good sense of urgency important to our guests?

Back 102

Shows that they are the number 1 priority

Front 103

When making a hero sub, in what order do you place the meats on the deli paper?

Back 103

1. Ham
2. Roast Beef
3. Turkey

Front 104

Items held in the make table should be held below what temperature?

Back 104

41°F

Front 105

What condiments and how many of each is served on the side for a platter?

Back 105

10 Mayo Packets
10 Deli Mustard Packets

Front 106

What is Pastrami?

Back 106

A brisket of beef that has been cured in a mixture of garlic, peppercorns, sugar, coriander seeds, then smoked before cooking.

Front 107

What is the meatball recipe and how many cambro pans will it yield?

Back 107

1 can of marinara
1 five pound bag of meatballs
It will yield 2 pans.

Front 108

How many hot sauces are you required to have out?

Back 108

50

Front 109

What are the approved brands of margarine?

Back 109

Country crock
Parkay

Front 110

What is corned Beef?

Back 110

Beef that is cured or pickled in brine, with a distinct flavor profile.

Front 111

You open the store and find a fax order for 5 players due at 10:30am, what do you do?

Back 111

Confirm the order
Prepare the order

Front 112

What is each combo number on the menu?

Back 112

1. Hook and Ladder
2. Meatball
3. Steamer
4. Italian
5. Turkey Bacon Ranch
6. Club
7. Steak
8. Engineer
9. Hero
10. BBQ brisket

Front 113

How many cookies are in a dessert platter?

Back 113

12

Front 114

How many slices of cheese are on a medium Veggie sub? On a large?

Back 114

Medium: 4
Large: 5

Front 115

A deluxe salad platter has how much of the following:
Cheese?
Meat?
Lettuce?

Back 115

Cheese: 10 slices
Meat: 16oz
Lettuce: 40 oz

Front 116

How many ounces of meat are on a 4 inch rookie sandwich?

Back 116

2 oz

Front 117

How many ounces of meat are on a 4 inch lieutenant box lunch?

Back 117

3oz

Front 118

How many ounces of meat are on an 8 inch rookie sandwich?

Back 118

4 oz

Front 119

Chopped veggies for the chopped salad are chopped to_________inch cubes?

Back 119

1/4

Front 120

Romaine is to be chopped in_________inch pieces.

Back 120

1/2 - 1

Front 121

Limes are cut into______ wedges.

Back 121

6

Front 122

Lemons are cut into______ wedges.

Back 122

8

Front 123

Do Lemons, limes, or both have the ends cut off before wedging?

Back 123

Lemons

Front 124

How long can food be in the temperature danger zone?

Back 124

4 hrs

Front 125

What is the recipe for Momma's homemade chicken salad?

Back 125

1 cup celery
1/2 cup red pepper
1/2 cup red onion
10 chopped chicken breasts
1/2 cup pecan pieces
1/2 lemon squeezed
1/4 tsp curry powder
1/8 tsp black pepper
8.2 oz light mayo

Front 126

List the condiments and the amounts of each that go on the H&F Momma's Homemade Chicken Salad Sub.:

Back 126

0.375 oz light mayo on each side of the the roll
3 tomatoes

Front 127

How much sriracha sauce is used on the H&F Sriracha Beef sub?

Back 127

. 75 oz

Front 128

What are the firehouse subs values?

Back 128

Treat people fairly
Stay customer focused
Set high standards
Work hard
Learn and give back to the community

Front 129

What are the 4 P's of local restaurant marketing?

Back 129

Plan
Prepare
Promote
Persevere

Front 130

How many hours a week should be spent on local store or restaurant marketing?

Back 130

2

Front 131

What are the ABC priorities and give an example of each:

Back 131

A- Get it done now (customers)
B- Get it done soon (ordering)
C- Wish List (organizing a shelf)

Front 132

How do you calculate usage?

Back 132

Beginning inventory + purchases +/- adjustments - ending inventory = usage

Front 133

How do you establish a par level?

Back 133

Usage X 1.25 = Par Level

Front 134

What is the firehouse subs mission statement?

Back 134

To carry on our commitment to and passion for: hearty and flavorful food, heartfelt service and public safety

Front 135

What are the firehouse subs brand pillars?

Back 135

Steaming Hot
The Good Guys
The Real Deal
Hight Quality Meats

Front 136

If a member of the media contacts you or a crew member, what do you do?

Back 136

Refer them to the communications team

Front 137

Freezers are set to_________.

Back 137

0 +/- 10°F

Front 138

List the 6 reasons food cost variances occur:

Back 138

1. Poor portioning
2. Waste
3. Adjustments
4. Inaccurate Data Entry
5. Shortage from vendors
6. Theft

Front 139

Food should be stored on shelves________inches from the floor and______inches from the wall and ceiling.

Back 139

6 & 2

Front 140

How many ounces of lettuce are in a catering salad?

Back 140

40 oz

Front 141

What are the 3 types of contamination?

Back 141

1. Biological
2. Chemical
3. Physical

Front 142

Why do we wash produce?

Back 142

To clean it and get any bacteria off of it

Front 143

How many ounces of jalapeños go on a medium sub? On a large?

Back 143

Medium: 0.5 oz
Large: 1 oz

Front 144

Deli mustard goes on the produce or the mayo?

Back 144

The produce (except for the steamer sub)

Front 145

Minimum internal temperature for steamed meats on hot subs is______.

Back 145

140°F

Front 146

What is the portion of meats that go on a large hero subs?

Back 146

4 oz Ham
2 oz Roast Beef
2 oz Turkey

Front 147

List 4 things to reduce employee theft:

Back 147

1. Daily Counts
2. Break down boxes prior to taking them out to the dumpster
3. Reduce Inventory (keep only what is needed and not an excessive amount of extras)
4. Not allowing staff to bring backpacks to work

Front 148

List 4 things that should be done to ensure deliveries are received properly:

Back 148

1. Check for shortages
2. Check quality
3. Check packaging
4. Check weights

Front 149

You notice your meat costs are high. What 4 things/areas can you look at to bring costs back in line?

Back 149

1. Waste
2. Accurate inventory counts
3. Accurate inventory data entry
4. Check weights

Front 150

List 10 pages/sections you can find in the station log:

Back 150

1. Firehouse HQ contact Info
2. Fiscal Calendar
3. Vendor List
4. Radiant systems call log
5. PSF Info
6. Complaint Log
7. Recordable illness log
8. Management walk through checklist
9. Communication Matrix Log
10. Quarterly Maintenance Log

Front 151

True or False
When counting down the cashier's drawer, the cashier should be present and sign the cash log in the station log.

Back 151

True

Front 152

True or False
Salads are placed in a 20lb bag for to go orders.

Back 152

True

Front 153

True or False
To go salads have the dressing tossed with the salad.

Back 153

False: dressing is placed in two 1 oz cups with lids and placed in a pickle bag.

Front 154

If a guest requests a salad to go with heated meat.... What do you do?

Back 154

Place the meat separate in a Styrofoam container

Front 155

List meats and quantity of meats that come in an Italian grilled chicken salad

Back 155

2 oz chicken Breast (1/2 of a breast)
7 slices of salami

Front 156

Can crew members wear nail polish?

Back 156

No

Front 157

The management walk through in the station log is done at what times?

Back 157

10am
4:30pm

Front 158

How many pieces of bacon come on a medium double meat club? On a large?

Back 158

Medium: 6
Large: 10

Front 159

How much Cranberry Spread goes on the turkey Cranberry sandwich?

Back 159

1 oz