Fire Officer Ch. 6

Front 1

Fire and emergency services organizations have what types of customers?

Back 1

Internal and external

Front 2

What is the primary method for determining needs, wants, and desires of the three groups of customers?

Back 2

Listening to Feedback

Front 3

When changes in operations require changes in policies what must be done?

Back 3

Policy analysis

Front 4

This determines if current policies are effective and enforceable, or if the lack of policies caused problems

Back 4

Policy analysis

Front 5

Details in writing the steps to follow in conducting organizational policy for some specific, recurring problem or situation is what?

Back 5

Procedure

Front 6

What are the two types of budgets public organizations use?

Back 6

Capital budgets, operating budgets

Front 7

This type of budget is used to pay for the recurring expenses of day-to-day operations.

Back 7

Operating budget

Front 8

This type of budget includes projected major purchases, usually one year to three years or more. Large purchases

Back 8

Capital budget

Front 9

What is the largest single item in the operating budget of most career organizations?

Back 9

Personnel cost – salaries and benefits

Front 10

What are the two types of maintenance?

Back 10

Preventative and corrective

Front 11

This type of maintenance is to prevent damage, reduce wear, and extend the useful life of an item, vehicle or facility.

Back 11

Preventive maintenance

Front 12

Employee medical records are kept for how long?

Back 12

Duration of employment +30 years

Front 13

What are the five types of records kept?

Back 13

Training, performance, attendance, hazardous material or biological/medical exposure, medical