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13 Cards in this Set
- Front
- Back
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What are the four most common forms of communication within fire and emergency services? |
Intrapersonal, oral, written, and incident scene communications |
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What are the five basic elements in interpersonal communication? |
Sender, message, receiver, feedback to sender, interference |
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What percentage of communication is transmitted nonverbally? |
93% |
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What are the speech communication numbers for nonverbal body language vocal tone and inflection and verbal communication? |
93% non-verbal, 55% body language, 38% vocal tone inflection, 7% verbal communication |
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What are the primary types of speeches and presentations for company? |
Persuasive, informative, instructional |
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A petition to a federal, state, or local agency for access to records concerning a specific topic, individual, or organization |
Freedom of information act request (FIOA) |
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Also known as a guide to organizational decision-making. |
Policy |
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These are generally written to preclude deviation from the standard being set. |
Rules and regulations |
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These are usually written to allow deviation based upon conditions found at an incident. |
SOPs/SOGS |
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What is the preferred method of communication in emergency scene? |
Face to face voice communication |
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A number of frequencies needed on an incident depends on what? |
Resources involved and size of incident command function |
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What are the five C’s of radio communication? |
Conciseness, clarity, confidence, control, capability |
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Review chapter 5. |
Too many notes to add |
