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16 Cards in this Set
- Front
- Back
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What are the five steps in a planning model? |
Identify, select, design, implement, evaluate |
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Who is usually responsible for managing the evaluation process for the probationary period of a probationary firefighter? |
Company officer |
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This occurs when there is a discriminatory conduct or behavior in the place of work that is unwelcome and offensive. |
Hostile work environment |
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What to types of performance evaluations is there? |
Formal and informal |
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This type of evaluation is either oral or written |
Informal evaluation |
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This type of evaluation is generally written. |
Formal evaluation |
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What are the three types of management behaviors? |
Passive (non-aggressive), aggressive, assertive |
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What are the five methods of resolving conflict? |
Avoiding, accommodating, forcing, negotiating, collaborating |
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Training that corrects. |
Discipline |
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What are the six steps of conflict resolutions? |
Classify identify problem, defined/diagnose problem, determine the right response/appropriate conflict management, alternative options, convert decision to action, test action against desired outcome |
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Progressive discipline usually involves what three levels? |
Preventive action, correct evection, punitive action |
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They complain against management buy one or more personal concerning an actual, alleged, or perceived injustices. |
Grievance |
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Who is most likely to use preventative action? |
Company officer |
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What type of action is needed when an employee repeats a violation for which preventative action was taken? |
Corrective action |
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What type of action amounts to fines, suspensions, demotions, termination, prosecution |
Punitive actions |
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What type of action prevent it from becoming a pattern or progressing to a more serious offense? |
Preventive action |
