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20 Cards in this Set
- Front
- Back
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An evaluation method that incorporates feedback from multiple sources |
360° feedback evaluation |
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The ability to identify the components of a situation, assess the need for action, determine the nature of necessary intervention, initiate action, and be perceived as having the ability to take the action |
Command presence |
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The agreed-upon philosophy that defines what is correct and proper behavior for members of a society. What is right and proper conduct, simply choosing between right and wrong |
Ethics |
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What is the golden rule? |
Do unto others as you want them to do unto you |
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Includes the process of directing, overseeing, and controlling the activities of other individuals |
Supervision |
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Refers to the administration and control of projects, programs, situations, or organizations |
Management |
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What does the acronym smart stand for? |
Specific, measurable, attainable, relevant, Time bound |
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What are the four stages of development models? |
Forming, storming, norming, performing |
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A process of giving motivational direction, positive reinforcement, constructive feedback to employees in order to maintain and improve your performance |
Coaching |
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A formal process which assists participants in identifying and resolving personal, behavioral, or career problems that affect performance |
Counseling |
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Used to better prepare individuals for their roles and responsibilities within organization under the direction of a positive role model |
Mentoring |
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The process of controlling or directing available resources for the purpose of achieving the goal or objective through the use of authority or persuasion |
Managing |
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What are the four functions of the management process |
Planning, organizing, directing, controlling |
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Success or failure of often hinges on one’s ability to do what? |
Communicate effectively |
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What are the categories for planning |
Standing, single use, strategic |
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Policies procedures and rules are used frequently to manage day-to-day emergency and nonemergency activities. What type of planning is this? |
Standing |
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What type of planning accomplishes a specific goal? |
Single use |
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What type of planning charts the course of the organization over on indefinite future? |
Strategic |
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To create alternate plan |
Contingency |
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This planning focuses on how objectives will be accomplished |
Operational/administrative |
