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130 Cards in this Set
- Front
- Back
The communication message and the medium are essentially the same?
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Fales
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Most written forms of communication are personal?
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False
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Subordinates that are "know-it-alls" will tune out bisses by way of preconceived notions?
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True
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The monthly producation status report flows upward in most large organizations?
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True
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Leadership power is a granted right?
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False
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Free-rein leadership means managers share decision-making authority with subordinates?
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True
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Most operating committees and task forces are decision-making bodies with subordinates?
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False
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A deviation is the gap between "what is" and "what should be"?
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True
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There is usually a direc correlation between the complexity of a control and the amount of confusion it generates?
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True
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Operating budgest include profit budgets?
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True
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Organizational quality of work life (QWL) is initiated by:
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management
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All of the following are speficic reinforcement types expect:
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discipline
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The two variables that the Ohio State University studies revealed were _____ & ______ structures.
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consideration and initiating
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A very unique feature of the team concept of quality circles(QC) is that all QC members are_______:
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volunteers
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The first step in the process of team building is to ________:
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assess feasibility
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The management function in which managers establish performance standards is _____:
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controlling
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Within the control process, variations from standards will initially appear during the phase of _______?
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measuring performance
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One approach to human asses accounting ________:
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attempts to assign a dollar value to each employee's contribution to the company's profit.
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Power that comes to people because of the kind of personality or personal attractivness they have to others in known as:
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referent
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Product development teams are specifically designed to:
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create new products
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Operations management experts must be continually focused upon productivity and quality.
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True
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CIM is a computerized system that orchestrates people, information, and processes to produce quality outputs efficiently.
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True
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Today,managers realize that a large inventory can indicate wasted recources.
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True
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Information that is not useful or valuable is mere data
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True
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Management of multinational companies must possess a vision and strategy toward one global market.
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True
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With decentralization, you get tremendous speed at the local level.
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True
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Planning elements of international managers are very different from the planning elements used by domestic managers.
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False
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Work involvement and an extension beyond work requirements reflect a job.
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False
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Ethical dilemmas are similar to the expression, "Your damned if you do-your damned if you don't".
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True
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It is middle management's job to ensure that its organization's cultures support ethical conduct and social responsibility.
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False
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The advantage that a flexible manufacturing system (FMS) has over computer-assisted manufacturing (CAM) is that:
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FMS can be adapted to produce different products
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Program evaluation review technique (PERT) is a basic scheduling technique known as:
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a network
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Information supplied to managers is data that has been
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organized
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An important feature that decision support systems (DSS) offer managers is that they are:
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analytical
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_____ reflect performance within work requirements; however, _____ reflect extensions beyond work requirements.
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Jobs; careers
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Careers tend to unfold through a series of _____ stages
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identifiable
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The ethical process that states that employees should treat others as we ourselves want to be treated is called the:
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Golden rule
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To manage an information system effectively, an organization must confront the which of the following:
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evaluate the systems operations
overcome resistance enable employees to use the system all the above |
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In the eyes of the _____, quality is the serviceability and value gained by purchasing the product.
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consumer
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Career planning includes a series of activities to help make informed decisions that include which of the following:
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self-assessment
identify opportunities match skills to career-related activities all the above |
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The means by which a sender transmits a message is called the:
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medium
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Images, actions, behaviors, facial expressions, gestures and body language used to transmit messages are considered:
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nonverbal communication
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Face-to-face or voice-to-voice conversations that take place in real time and allow instant feedback are called:
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interpersonal communication
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Informal communication channels are often called, collectively, the:
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cluster chain
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The specialized or technicial language that develops in trades, professions, and other groups is called:
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jargon
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Nonverbal communications are rarely used in business
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false
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The word selection of a speaker or author is called jargon.
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flase
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Managers utilize upward channels of communication to transmit goals and policies
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false
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The more levels that information has to pass through, the more it can be filtered.
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true
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A predetermined belief about a group of people is semantics
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false
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Physiological of psychological conditions in humans that act as stimuli for behavior are called:
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needs
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All of the following are levels of Maslows hierarchy of needs except:
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financial
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Herzbergs hygiene factors in the workplace include:
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the worker's job security
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In McClelland's need for achievement theory, the desire for friendship, cooperation, and close interpersonal relationships is called:
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affiliation
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Alderfer combined which of Maslow's needs to form the "existence" needs category:
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physiological and sagety
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Having good relations with supervisors affects an employee's quality of work life (QWL):
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true
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A theory Y manager assumes that work is a natural event and that subordinates will seek and accept responsibility for that work willingly:
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true
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According to Maslow, only unsatisfies need can influence behavior, and those needs are arranged in a priority order of importance:
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true
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According to Herzberg, money is a motivator:
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false
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Content theories emphasize the needs that motivate people:
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true
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According to Hersey and Blanchard's life-cycle theory of leadership, mature and experienced subordinates are suited to _______ work environments.
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free-rein
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A manager who makes a decision and then announces it to the group is using _____ leadership style:
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autocratic
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Fiedler's model of management that suggests a manager should choose task or employee focus according to the interaction of situational variables is the:
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contingency theory
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Leaders who adopt a focus on tasks emphasize the use of all of the following except:
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using teamwork
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Formal authority grants ______ power:
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legitimate
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The free-rein style of leadership works best when the parties have expert power:
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true
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Influencing others with one's abilities, knowledge and experience is using one's expert power.
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true
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Another name for legitimate power is charismatic power.
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false
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The two axes of The Leadership Grid reflect concerns for results and concern for people.
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true
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According to Blake and Mouton, a leader with a high concern for results and a high concern for people is a 1,1 on the Leadership Grid.
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false
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The extent to which members are attracted to the team and motivated to remain together is called:
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cohesiveness
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Which team member's role is to propose new solutions, new meathods, and new sytems for team problems:
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collaborator
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Which of the following is not a stage of team development:
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informing
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The phase in team development in which team members progress toward team objectives, handle problems, coordinate work and confront each other is called the _____ stage:
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performing
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Which of the following is a characteristic of the traditional view of conflict:
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conflict is to be feared
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By definition, groups that don not regularly meet are still a team.
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false
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One advantage of using teams is free riders.
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false
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Avoidance is a strategy use to ingore conflict.
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true
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A team where members promarily interact electronically is called a virtual team.
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true
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A storming stage occurs when a team engages in disagreement and conflict.
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true
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A variant decision support system that allows griups focusing on a problem to interact with one another and to exchange information, data and ideas is known as a(n):
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group decision support system
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When top menagement directs and controls all functions of the computer information system through a chief information officer, the system is said to be:
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centralized
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The merging of a company's human and technical knowledge assets is known as:
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knowledge management (KM)
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A computer program that is specifically designed to execute specific sets of tasks such as word processing is known as:
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an applicantion program
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Which of the following is the top computer use for employed persons 25 and over:
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internet
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Along with its technology, information is an organization's most vital resource:
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false
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Users should be invlved in the information system's design:
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true
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Training and development programs can reduce employee's resistance to change and help them use the information system.
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true
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A characteristic of the digital era is the transition from digital to analog technology.
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false
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Bank automated-teller machines (ATMs) use transctional processing.
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true
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The concept that measurements provided by the control process will reach the proper decision makers when they are needed is the concept of:
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timeliness
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Control costs must be measured against the benefits provided by those controls. This is the concept of:______
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economic feasibility
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Computer monitoring of customer service telephone calls is an example of which type of control:
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concurrent
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A validation process to ensure measurement accuracy and standardization is known as:
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a QA system
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Controls can generate:
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antagonism and support
both a and c |
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A risk manager is primarily concerned with the insurance requirements of the business.
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false
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Today companies are emphasizing feedforward and feedback controls:
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false
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Controlling is the function that brings the management cycle full circle:
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true
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Effective controls do not have to be integrated into the corporate culture:
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false
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Multiple surveys can reveal perceptions but don't show when they were formed:
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false
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Expert systems, software programs. security systems, decision support systems and networks are all _______ control techniques:
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management information systems
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________ provide estimates of revenues and expenses for a given period of time and serve as the standard for measuring the firm's performance, because it allows managers to compare actual revenues and expenses to projections:
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budgets
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The following are steps in the budget development process except:
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determining how to set up the company's financial statement
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Which of the following is a possible disadvantage of internal addits:
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lack of objectivity in reporting
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A minimum dollar amount of sales within a specific time period to justify an employee's salary is a(n):
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sales quota
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Assessing the investment worth of employees is called human asset accounting.
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true
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An organizational unit that contributes costs, revenues, profits or investments is called a financial responsibility center.
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true
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Fixed assets are assets that are normally converted into cash within one year from the date of the balance sheet.
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false
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Marketing reasearch is a feedforward control technique.
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true
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Bottom-up budgeting is also known as grassroots budgeting.
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true
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Which of the following dimensions refers to the extent in which the dominant values in society emphasize assertiveness and acquisition of money and things:
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masculinity
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The addition of an export manager to the marketing department is a common step in which phase of moving to a multinational structure:
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pre-international division
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Differing standards of living, tax rates, host-country competitors, and levels of inflation are all significant elements of which multinational staffing concern:
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compensation
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Americans tend to gain a great deal of personal identity through personal achievements. That is becasue American society ranks high in terms of:
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individualism
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A company is considering going international in order to increase its market share. This is an example of a _______ motive.
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proactive
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As the value of the U.S. dollar rises against that of another country's currency, that country's products and services become less appealing to U.S. consumers and companies.
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false
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A quota places limits on annual imports.
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true
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An emerging management discipline used to improve understanding and interaction between cultures is called cross-cultural management.
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true
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An expatriate is a home-country national with overseas experience.
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true
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The stability of a country's government and its political ideology is part of the economic environment.
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false
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Which of the following are considered strategies for career development:
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developing networks
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A strategy for career advancement that involves the highlighting of a person's abilities, talents, and contributions for those people in the organization who influence promotions and advancements is called:
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organizational visability
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In developing mentor relationships in the workplace, the mentor:
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should be someone well thought of and succesful in the organization
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A strategy for career advancement that involves bui9lding long-term, two-way interaction based on shared ideas, personal relationships and common experiences is known as:
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networking
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Which of the following is not a cause of negative stress for managers in an organization:
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consistency within the company
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Jobs are long-term in comparison to the longevity of a career.
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false
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Stress is always deconstructive.
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false
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A sponsor is a superior that promotes a subordinate's talents:
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true
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Networking involves a two-way, long-term interaction:
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true
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Performance evaluations and recommendations for promotion often involve a substantial degree of subjectivity:
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true
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