Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
54 Cards in this Set
- Front
- Back
|
Why is management important? |
Paramount in keeping any organization operating smoothly & efficiently
|
|
|
What is an organization? |
Two or more individuals; interaction to achieve a common objective |
|
|
What are the three types of organizational environments? |
General
Task Internal |
|
|
What is organizational behavior? |
The way the organization acts and reacts
The study of the environment in which individuals work |
|
|
What is culture? |
personality of the organization
|
|
|
What are the six elements of an organizational chart? |
Chain of command Division of organization Division of responsibilities Management levels Communication Relationships |
|
|
What is the difference between a line and a line/staff organization? |
Line has less levels and all report to CEO |
|
|
What are the four characteristics of management? |
Planning
Organizing Leading Controlling |
|
|
What is the difference between and leader and a manager? |
Leaders have more long-term goals and visions; more creative and innovating
|
|
|
What are the three general types of leadership? |
Autocratic - dictatorial Democratic Laissez-faire |
|
|
What are the three publics of an agency? |
customer internal constituents - employees, board mems external constituents - gov, private entities |
|
|
What are the four resources of an agency? |
Human Financial Capital Technological |
|
|
What is planning? |
Setting vision (generic, broad), mission, goals, and objectives
|
|
|
What are the three categories of planning? |
Strategic
Operational Functional |
|
|
What is short-term planning? |
Plans for less than one year Flexible, provide direction, support |
|
|
What is long-term planning? |
Plans for more than a year Vision, realistic and attainable 5, 10, 20 year master plan |
|
|
What is a volunteer? |
Interest in agency Non-Paid Has skill / talent |
|
|
What is a volunteer's role? |
supports organization
|
|
|
Where can you find volunteers? |
Colleges, high school, youth groups, churches, community service groups |
|
|
Should we have a volunteer job description? |
YES
|
|
|
How do we retain volunteers? |
Keep it interesting
Feel needed Positive, friendly atmosphere |
|
|
Do we need to train volunteers? |
Orientation
On-going training |
|
|
Do we need to show appreciation for and recognize our volunteers? |
YES Thank you or award |
|
|
What is HR management? |
Hiring Assigning Motivating Professional growth & development Evaluation Rewards In-service education |
|
|
Name the different type of employees |
Professional
Seasonal Volunteers Contractual |
|
|
What is privatization / outsourcing? |
A company (typically public or non-profit) will enter into an agreement to take over an existing service
|
|
|
What are the pros and cons of privatization / outsourcing? |
Pros: network, shared database, saves money in long run, labor advantages
Cons: adds fees, control, loyalty, too aggressive, possible management turn-over |
|
|
What are the five steps to the performance evaluation process? |
Agreement of jab tasks Self-evaluation Performance appraisal Comparison Final appraisal |
|
|
How can you assist a terminated employee in getting a new job? |
Evaluation Severance |
|
|
What are the four divisions of management? |
Administration Sales Catering Operations |
|
|
What is a budget? |
Estimate of receipts and payments for a given time period |
|
|
What are the four steps of the budget cycle? |
Preparation Adoption Execution Evaluation / Audit |
|
|
What are the three types of budgets? |
Line-Item - traditional (most common) Performance based Zero based |
|
|
What is the process used to save money in the design / construction of a facility? |
|
|
|
What is an RFP? When is it used? |
|
|
|
What is an RFQ? When is it used? |
|
|
|
What elements may come into play in site selection? |
Location Accessibility Parking Community impact Flooding / residential areas / railroads / zoning Design elements |
|
|
What are the four types of public financing? |
GO bonds Revenue bonds TIF Special taxation |
|
|
What are the types of impact when building a sport facility? |
Community Economic |
|
|
What is a needs assessment? |
Determines "need" of the facility Community suitability |
|
|
What is a feasibility study? |
Determines how realistic plans are |
|
|
Who should be on the planning commitee? |
Politicians Financiers Neighbors ADA group Labor/Union Reps Engineers Naysayers |
|
|
What are the three types of facility procedure manuals? |
Emergency manuals Manual of procedures Standard operating procedures |
|
|
What is a facility operations manager responsible for? |
planning strategizing process design Inventory Layout design Master production scheduling |
|
|
What is an event coordinator responsible for? |
Coordinate with sales and promoter Process work orders Supervision Post-event evaluation |
|
|
What is an operations coordinator responsible for? |
coordinates with box office, on-site staff
security maintenance parking housekeeping technical support |
|
|
What are the four major divisions of the sport facility management team? |
Administration Sales & marketing Concessions & catering Facility operations |
|
|
What are systems the use electricity called? |
Energy systems |
|
|
What is energy conservation? |
Reduces waste
|
|
|
How do you deal with energy conservation? |
|
|
|
What are the six elements of the maintenance planning process? |
Routine inspection Preventative maintenance Cyclical repairs Breakdown maintenance Repair projects Housekeeping & janitorial |
|
|
What does a facility audit deal with? |
Energy
Space Program Staff |
|
|
How do we use standards in facility repair? |
Benchmarking |
|
|
What is heat load? |
Change in HVAC activity based on number of people and activity taking place
|
