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15 Cards in this Set
- Front
- Back
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Human Relations
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The study of the interactions between people.
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TQM
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A quality revolution inspired by a small group of quality experts taking place in both business and the public sector. It is a philosophy of management that is driven by customer needs and expectations.
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Global Village
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A view that the world and organizations in it are no longer contrained by national borders and that, to be effective in business, people must adapt to cultures, systems, and techniques that are different from their own.
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Ethnocentric View
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A view that the values, morals, customs, and laws of one's culture are better than those of any other culture.
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Reengineering
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Evaluation and alteration of most of the work done in an organization. Leads to improvement in production quality, speed, and customer service.
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Scientific Management
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A set of principles designed to make employees more productive while providing greater profits for the organization that could be shared with employees.
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Multi-National Corporations
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Corporations thyat maintain significant operations in two or more countries simutaneously, but are based in one home country.
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Transnational Corporations
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Corporations that do not seek to repeat domestic successes by managing foreign operations from home. Decision making in such organizations takes place at the local level, and individuals in the host countries, called nationals, run operations in such country. Products and marketing strategies are uniquely tailored to each country's culture.
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Positive Attitude
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A frame of mind that reflects seeing good in oneself, in others, and in what one does.
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Machiavellianism
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A characteristic names after Niccolo Machiavelli, who taught how to gain control and manipulate others. An individual high in machiavellianism is practical, maintalins emotional distance from others, and believes that ends can justify means. The view "If it works, use it" is consistant with those who have high mach.
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Human Relations
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The study of the interactions between people.
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|
|
TQM
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A quality revolution inspired by a small group of quality experts taking place in both business and the public sector. It is a philosophy of management that is driven by customer needs and expectations.
|
|
|
Global Village
|
A view that the world and organizations in it are no longer contrained by national borders and that, to be effective in business, people must adapt to cultures, systems, and techniques that are different from their own.
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Ethnocentric View
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A view that the values, morals, customs, and laws of one's culture are better than those of any other culture.
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Reengineering
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Evaluation and alteration of most of the work done in an organization. Leads to improvement in production quality, speed, and customer service.
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