Exam 3 Interpersonal Communications

Front 1

Assertiveness

Back 1

Acting in one's own best interest by expressing one's thoughts and feelings directly and honestly.

Front 2

Effective Listening

Back 2

A mindful activity and complex process that requires one to select and to organize information, interpret and respond to communications, and recall what one has heard. It is important to face the speaker, lean towards him/her, do not cross your arms or legs and maintain eye contact. Pay attention to non-verbal cues and ask for clarification.

Front 3

Communication Apprehension

Back 3

Anxiety caused by having to talk with others. There are 4 parts. 1. Avoidance- choosing not to participate.
2. Withdrawal- "clamming up" in conversation
3. Disruption- Inability to make fluid sentences
4. Over-communication- excessive speech.

Front 4

Defensiveness

Back 4

An excessive concern with protecting oneself from being hurt. Also a barrier to effective communication

Front 5

Barriers to Effective Communication

Back 5

Psychological factors that contribute to noise. They reside in the sender, receiver and sometimes in both.

Front 6

Ambushing

Back 6

Will listen intently to what the speaker is saying but only to assail or harass them when they're done. Verbal "bush-whackers." Arouse defensiveness from others.

Front 7

Motivational Distortion

Back 7

People hearing what they want to hear instead of what was actually said. Attitudes, values and expectations can influence what a person hears. Selective attention is often applied because it often causes emotional distress to hear information that contradicts one's own views.

Front 8

Self-Preoccupation

Back 8

pseudo listening. Pretending to listen but your mind is preoccupied with other thoughts. Often poor listeners. Conversations are often one sided. These types of individuals are usually self-focused, they mentally rehears their comments. Talk about themselves mostly and don't focus on other people.

Front 9

Conflict/Types

Back 9

Pseudo- false conflict from game playing
Fact Based- disagreement about factual ideas
Policy- disagreement about how to handle a situation.
Value Based- disagreement that occurs when people hold opposing views.
Ego Based- emphasis on winning over resolving the conflict.

Front 10

Conflict Resolution/Managing Conflict

Back 10

Compromising- moderate concern for self and others
Collaborating- high concern for self and others
1. Avoidance/Withdrawing-low concern for self and others
2. Accommodating- low concern for self, high concern for others.
3. Competing/forcing- high concern for self, low concern for others.

Front 11

Ingredients of close Relationships

Back 11

Importance, interdependence, and long lasting.

Front 12

Parental Investment Theory

Back 12

Maintains that a species' mating patterns depend on what each sex has to invest- in the way of time, energy and survival risk- to produce and nurture offspring.

Front 13

Proximity

Back 13

Refers to geographic, residential and other forms of spatial closeness.

Front 14

Mere exposure Effect

Back 14

An increase in positive feelings toward a novel stimulus (person) based on frequent exposure to it.