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29 Cards in this Set

  • Front
  • Back

communication

process by which people use symbols, signs, and behaviors to exchange info

functional perspective

examination of how communication behaviors work to accomplish goals in personal, group, organizational, or public situations

relationships

interconnections or interdependence between 2 or more people that function to achieve some goal

interdependence

what we do affects others and what others do affect us

affiliation

the affect or feelings you have for others

goal achievement

relying on communication in order to accomplish particular objectives

control

ability go the one person group or organization to influence others and how relationships are conducted

symbols

arbitrary constructions that refer to people, things, and concepts

code

a set of symbols that are joined to create meaningful messages

encoding

the process of mentally constructing a message for production

decoding

the process of receiving a message by interpreting and assigning meaning to it

channel

simply the method through which communication occurs


ex: text, phone, email

transactional

involves 2 or more people actings as a sender and a receiver, responses are dependent and influenced by each other

competent

describes communication that is effective and appropriate for the situation, communicators evaluate own communication process

outcome

has to do with the product of an interchange in a negotiation

process

measures the success of communication by considering the methods an outcome is accomplished

ethics

the study of morals, choices individuals make in their relationships with others

communication skills

behavioral routines based on social understandings; they are used by communicators to achieve particular goals

linear model

simplest form of communication

sender

originates communication with words or actions

message

the words or actions, carried through a channel

noise

interference throughout channel message altered

receiver

target for message to arrive

interaction model

exhibits communication between sender and receiver that incorporates feedback

feedback

message from receiver, a response

competent communication model

transactional, the people are communicating at the same time, sending and receiving messages at the same time

cognitions

the thoughts that individuals have about themselves and others including who, what, how, they like themselves

behavior

observable communication, including verbal and nonverbal messages

dyad

pair of individuals