Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
10 Cards in this Set
- Front
- Back
|
double-booking |
giving two or more patients the same appoinment slot with the same provider. |
|
|
enryption technology |
a system that keeps data secure by converting it to an unreadable code during transmission and then unencrypting the information when it reaches the recipient. |
|
|
fax machine |
a device capable of encoding documents and sending them over a telephone line; a secure fax sends fax transmissions via secure email, eliminating many of a fax's security risks. |
|
|
no show |
a patient who makes an appointment and neither shows up nor calls to cancel. |
|
|
patient flow |
the efficient movement of patients through the medical offfice as a prodcut of accurately estimated patient volume. |
|
|
purging |
the process of separting inactive patient health records from active ones. |
|
|
secure email |
an email system capable of transmitting an encrypted message and storing it in a coded format until it is retrieved by the recipient via a secure web link. |
|
|
show rate |
the percentage of patients in a practice who arriive for appointments as scheduled or call in advance to cancel or reschedule. |
|
|
telephone etiquette |
a polite, helpful response and respectful manner toward callers that show patients they are cared for and valued. |
|
|
views |
different ways of displaying the same or similiar information on a computer screen, usually with an increasing or decreasing level of detail. |
