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4 Cards in this Set

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communication
The act of transmitting information to another person, verbal or nonverbal.
10.4
active listening
Repeating the key parts of a patient's response to questions.
10.4
Use the pt's...
name
10.6
open-ended questions
A question that does not have a yes or no answer, and which does not give the pt specific options to choose from.
10.8