Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
25 Cards in this Set
- Front
- Back
|
List 4 things which make up communication |
Attitudes Facts Feelings Information |
|
|
Who invented client centred therapy ? |
Carl Rogers |
|
|
What does UPR stand for ? |
Unconditional positive regard |
|
|
What does SFBT stand for? |
Solution focused brief therapy |
|
|
Who created transactional analysis? |
Eric Berne |
|
|
Who is known as the skilled helper? |
Gerald Egan |
|
|
What does the Acronym SOLER stand for? |
S - If it suits them, face the client squarely ( some prefer up to 45 degrees etc ) O - Maintain an open posture with the client L - Lean towards the client E - Maintain appropriate eye contact R - Be a relaxed Helper |
|
|
List non verbal communication examples |
Kinesics ( body language ) motions Proxemics - use of space to signal privacy or attraction Haptic - touch Oculesics - eye movement or contact Sound symbols Silence Posture Adornment - clothing Locomotion
|
|
|
Who invented person centred therapy? |
Carl rogers |
|
|
List examples of counselling skills |
Listening and attending Paraphrasing Summarising Asking questions ( SFBT) Encourage clients to be specific Reflecting their feelings and helping them clarify their thoughts Encouraging them to focus on their thoughts Offering forms of challenge and confrontation when needed |
|
|
List the 4 attachment styles |
Secure Ambivalent Avoidant Disorganised |
|
|
List the 3 attachment behaviours |
Aversive Active Attractive |
|
|
What is the difference between nature and nurture ? |
Nature is what we think of as pre wiring and is influenced by genetic inheritance Nurture is generally taken as the influence of external factors |
|
|
List examples of effective communication skills |
Body language Silence Checking for understanding Smiling Summarising Encouraging to continue Some questions Eye contact |
|
|
List examples of barriers to effective communication |
Language Noise Distractions Put downs Lack of interest Disability Discomfort Distance Too many questions Other people Time |
|
|
List the 3 degrees of active listening |
Repeating Paraphrasing Reflecting |
|
|
List examples of poor listening |
Not paying attention Listening only for facts Pretend listening Selective listening Listening but not hearing Mental rehearsal |
|
|
List examples of the 3 rd ear principle |
Have a reason or purpose for listening Suspend judgment Resist distractions Wait before responding Repeat verbatim Rephrase the message accurately Identify important themes |
|
|
List the boundaries you would discuss with service users at the start of a session |
Confirm how SU want to be referred to Discuss voluntary service and thank SU for seeking support Code of confidentiality Data protection Time for the session Phones Number of sessions Lateness and cancellations Seeing SU out and about |
|
|
What does INTRO stand for ? ( presentation skills ) |
Interest Need Title Range Objectives |
|
|
What does PAR stand for when planning a presentation |
PRESENT APPLY REVIEW |
|
|
What are the four principles of adult learning ? |
Relevance Confidence Satisfaction Attention |
|
|
Explain Betari’s Box model ( cycle of conflict ) |
My attitude affects my behaviour affects your attitude affects your behaviour |
|
|
Using the acronym MICEES what must a trainer do ( presentation skills ) |
Motivate Inspire Challenge Excite Enthuse Sustain |
|
|
What are the 3 P’s in presenting ( question asking) |
Pose Pause Pounce |
