Dsst Principles Of Supervision

Front 1

Which of the following most accurately describes the primary role of a supervisor within an

organization?

( A ) Facilitator

( B ) Collaborator

( C ) Advocate

( D ) Expert

Back 1

Facilitator

Front 2

The term supervisor is generally used to refer to individuals at which of the following levels of

management?

Back 2

First

Front 3

An individual with supervisory management responsibility would be most likely to oversee which of the

following?

Back 3

Technician

Front 4

If a supervisor can perform certain job duties more efficiently than an employee, the supervisor should

generally

Back 4

avoid stepping in, unless there is a personnel shortage.

Front 5

First-level supervisors usually rely most heavily on which of the following types of skills?

Back 5

Human relations skills

Front 6

Which of the following is an example of an administrative managerial skill?

( A) Gathering data regarding department productivity

( B ) Troubleshooting an equipment malfunction

( C ) Giving employees a pep talk

( D ) Completing a weekly performance report

Back 6

Completing a weekly performance report

Front 7

Which of the following supervisory roles involves routing reports and information to employees?

Back 7

Disseminator

Front 8

Which of the following is an example of a supervisor acting in the role of entrepreneur?

(A) Greeting visitors to the group or unit

( B ) Providing employee performance feedback

( C ) Speaking out against negative changes

( D ) Encouraging innovation by employees

Back 8

Encouraging innovation by employees

Front 9

A supervisor who bargains with other departments is acting in which of the following supervisory roles?

(A) Liaison

( B ) Figurehead

( C ) Negotiator

( D ) Resource allocator

Back 9

Negotiator

Front 10

Which of the following does NOT represent an advantage of group decision making?

(A) Improves group morale

( B ) Saves time

( C ) Improves communication within the group

( D ) Increases employee commitment to the decision

Back 10

Saves time

Front 11

What is the first step in the decision-making process?

Back 11

Defining the idea or problem

Front 12

Which of the following is an example of a programmed decision?

(A) Responding to a lawsuit

( B ) Processing an insurance claim

( C ) Choosing who to promote to supervisor

( D ) Handling a fuel explosion

Back 12

Processing an insurance claim

Front 13

Ethical behavior generally requires consideration of all of the following EXCEPT:

(A) Fairness

( B ) Legality

( C ) Expedience

( D ) Honesty

Back 13

Expedience

Front 14

Which of the following is an example of ethical behavior?

Back 14

Maintaining the confidentiality of classified information

Front 15

A supervisor who continues to make decisions that have been delegated is violating which of the

following principles?

Back 15

Management by exception

Front 16

Which of the following CANNOT be delegated?

Back 16

Accountability

Front 17

Planning is generally concerned with which of the following?

Back 17

Future impact of current decisions

Front 18

Programs, projects, and schedules are examples of

Back 18

single-use plans.

Front 19

Supervisors generally give most of their attention to which of the following types of planning?

Back 19

Short-range

Front 20

Backup plans that specify alternative strategies to use in the event of an unforeseen outcome are known

as

Back 20

contingency plans.

Front 21

Which of the following is focused on facilitating the achievement of long-term strategic plans?

Back 21

Operational planning

Front 22

Which of the following does NOT represent an advantage of written objectives?

Back 22

They are more challenging than unwritten objectives.

Front 23

Each of the following is important to objective setting EXCEPT:

Back 23

Idealism

Front 24

A Gantt chart would be most appropriate for scheduling which of the following?

Back 24

Completion of orders by a manufacturing facility

Front 25

Which of the following terms is commonly used to refer to the set of activities that make up the longest

route, in terms of time, required to complete a project?

Back 25

Critical path

Front 26

The management by objectives (MBO) planning process is based on which of the following principles?

Back 26

Individuals work harder to achieve objectives if they are committed to those objectives.

Front 27

Supervisors should generally plan to handle sensitive or difficult tasks during which of the following

daily time periods?

Back 27

Period of individual peak effectiveness

Front 28

Which of the following types of authority is most likely to be carried out by specialists within a particular

field?

Back 28

Staff authority

Front 29

Which of the following types of organizational structures usually allows for decisions to be carried out

most quickly?

Back 29

Line organization

Front 30

Which of the following best characterizes a decentralized organization?

Back 30

Middle and lower levels of management make important decisions regarding their units

Front 31

Which of the following most likely represents an example of a highly centralized organization?

Back 31

A CEO must approve all new unit employees before they can be extended a job offer.

Front 32

Which of the following will most likely result from decentralization of an organization?

Back 32

Fewer management levels

Front 33

Matrix organization would most likely be used for all of the following types of projects EXCEPT:

Back 33

Tracking the results of a marketing campaign

Front 34

Which of the following types of industries is most likely to rely on matrix organization?

Back 34

Software development

Front 35

Team members involved in projects that are structured according to matrix organization are LEAST

likely to suffer from which of the following types of conflict?

Back 35

Conflicts between team members over functional expertise

Front 36

An organization with narrow spans of control is generally a(n)

Back 36

tall organization.

Front 37

Which of the following represents a drawback of wide spans of control?

Back 37

Overburdened managers

Front 38

A manager can effectively supervise a larger number of employees if the

Back 38

manager and employees work in close proximity

Front 39

Which of the following organizational structures violates the principle of unity of command?

Back 39

Matrix

Front 40

The principle of unity of command is based on the rationale that

Back 40

it is difficult for an employee to satisfy two bosses at once.

Front 41

A job analysis generally assesses all of the following requirements for performing a job EXCEPT

Back 41

Political connections

Front 42

Job descriptions are usually developed by which of the following?

Back 42

Supervisors

Front 43

A job analysis generally involves examining

Back 43

a job and its requirements.

Front 44

Which of the following is responsible for upholding antidiscrimination laws that affect an organization?

Back 44

Top, middle, and supervisory management

Front 45

Which of the following would be considered a member of a protected group?

Back 45

An elderly worker

Front 46

Which of the following types of information can be lawfully used to disqualify candidates for

employment?

Back 46

Legal eligibility to work in the United States

Front 47

Which of the following terms is commonly used to refer to the process of screening applicants to choose

the best person for a particular job?

Back 47

Selection

Front 48

Each of the following represents a pitfall commonly experienced by interviewers during the structured

interview process EXCEPT:

Back 48

Inconsistency

Front 49

Which of the following questions is acceptable to ask during an employee interview?

Back 49

“Can you meet the work schedule of this job?”

Front 50

Employees acquire the skills and knowledge necessary to improve their job performance through which

of the following?

Back 50

Training

Front 51

The most widely used method of employee training is

Back 51

on-the-job training.

Front 52

Effective training by a supervisor involves all of the following EXCEPT:

Back 52

Setting a consistent pace for all training sessions

Front 53

Which of the following represents a potential disadvantage of on-the-job training?

Back 53

Haphazard training due to pressures of the workplace

Front 54

According to the research of Fred Fiedler, supportive leadership is likely to be most successful when the

leadership situation is

Back 54

moderately favorable to the leader.

Front 55

A leader who is appointed to his or her position by an organization is a(n)

Back 55

formal leader.

Front 56

Followers contribute LEAST to decision making under which of the following types of leaders?

Back 56

Autocratic

Front 57

Which of the following terms is commonly used to refer to leaders who are highly charismatic, visionary,

and empowering?

Back 57

Transformational leaders

Front 58

Which of the following approaches for increasing employee motivation involves upgrading a job by

adding factors such as increased responsibilities?

Back 58

Job enrichment

Front 59

Which of the following represents an example of a social need, as defined by researcher Abraham

Maslow?

Back 59

Acceptance

Front 60

High job satisfaction generally enhances employee

Back 60

commitment.

Front 61

Which of the following terms is commonly used to refer to the process whereby an individual seeks

realization of his or her potential?

Back 61

Self-actualization

Front 62

Which of the following best characterizes the forced-distribution ranking system of performance

appraisal?

Back 62

Ties evaluation directly to the performance of other employees

Front 63

Which of the following reflects the amount of work that an employee puts into meeting the requirements

of his or her job?

Back 63

Effort

Front 64

A supervisor who appraises an employee without following specific established procedures is conducting

which of the following?

Back 64

Informal appraisal

Front 65

Which of the following terms is commonly used to refer to the supervisor bias of rating all or most

employees in the middle of a rating scale?

Back 65

Central tendency

Front 66

Which of the following is most likely to help supervisors effectively address issues that arise when

working with diverse employees?

Back 66

Focus on observing, rather than interpreting behavior

Front 67

In order to comply with the provisions of the Americans with Disabilities Act (ADA), an employer must

refrain from all of the following EXCEPT:

Back 67

Administering a medical examination after a job offer has been made

Front 68

If a minority employee complains of discrimination, a supervisor should generally take all of the

following steps EXCEPT:

Back 68

Discipline is generally aimed at which of the following?

Front 69

Which of the following terms is commonly used to refer to a management level in an organization

beyond which women rarely advance?

Back 69

Glass ceiling

Front 70

Discipline is generally aimed at which of the following?

Back 70

Correction

Front 71

Each of the following represents a reason to discipline an employee EXCEPT:

Back 71

Employee complaints

Front 72

Which of the following does NOT constitute a reason for rescinding a supervisor’s disciplinary decision?

Back 72

The employee lost employment income due to the decision

Front 73

At which time in the disciplinary process should the supervisor conduct an investigation of the offense?

Back 73

Before discipline is administered

Front 74

Which of the following terms is commonly used to refer to a guideline for how discipline should be administered?

Back 74

Hot-stove rule

Front 75

A grievance is a formal dispute between which of the following?

Back 75

Management and an employee or employees

Front 76

Supervisors should avoid counseling an employee when the

Back 76

employee’s problems seem beyond the supervisor’s ability

Front 77

Appropriate situations for supervisory counseling primarily center on which of the following?

Back 77

Employee job performance

Front 78

A supervisor should consider not promoting an employee under each of the following conditions

EXCEPT when the

Back 78

supervisor wishes to avoid productivity decreases in his or her department

Front 79

Which of the following terms is commonly used to refer to an employee’s length of service with an

organization?

Back 79

Seniority

Front 80

Which of the following is a performance measuring point located early enough to allow for corrective

action if necessary to achieve a goal?

Back 80

Strategic control point

Front 81

Which of the following types of control systems attempts to avert problems before they occur?

Back 81

Feedforward

Front 82

A customer who fills out a restaurant comment card is helping to measure restaurant staff performance

using which of the following types of tools?

Back 82

Written report

Front 83

Which of the following lists the steps of the controlling process in the correct order?

Back 83

Set standards, measure performance, compare against standards, correct

Front 84

Which of the following is an example of a revenue standard?

Back 84

Per capita sales

Front 85

Which of the following types of control reports provides facts along with specific interpretations?

Back 85

Analytical reports

Front 86

Which of the following types of budgets undergoes a major revision each month?

Back 86

Moving budget

Front 87

A major land purchase would most likely be planned for using a

Back 87

capital budget

Front 88

Which of the following terms is commonly used to refer to a bar graph that pinpoints cost problems by

expressing expenses as a percentage of an organization’s total budget?

Back 88

Pareto chart

Front 89

If a manager is unaware that a supervisee is being sexually harassed, then

Back 89

both the company and the manager may be held liable if investigators believe that the

manager could have known about the harassment

Front 90

Which of the following pieces of legislation empowered the federal government to set and enforce

standards for worker protection?

Back 90

Occupational Safety and Health Act of 1970

Front 91

The Equal Employment Opportunity Commission (EEOC) was created to enforce provisions of which of

the following laws?

Back 91

Civil Rights Act of 1964

Front 92

Time management helps managers reduce stress by

Back 92

enabling them to accomplish priority tasks

Front 93

Each of the following constitutes a job-related source of stress EXCEPT:

Back 93

Marital problems

Front 94

Each of the following techniques is helpful for managing stress EXCEPT

Back 94

Relinquishing control over events

Front 95

An organization that requires employees to be a member of the union before they can be hired is known

as a

Back 95

closed shop

Front 96

All of the following represent reasons why employees might join unions EXCEPT

Back 96

Identification with management

Front 97

To increase productivity by increasing output, an organization would have to

Back 97

hold costs steady

Front 98

Which of the following productivity improvement measures ensures that materials arrive only when they

are needed within the production or sales processes?

Back 98

Just-in-time inventory control

Front 99

Each of the following represents a guideline for preventing quality problems EXCEPT:

Back 99

Emphasizing departmental accountability for quality mistakes

Front 100

A business that carries too little inventory is likely to encounter all of the following EXCEPT

Back 100

Obsolescence costs