Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
53 Cards in this Set
- Front
- Back
What are the 5 functions of management?
|
Plan, organize, direct, control, evaluate (PODCE)
|
|
What is span of control?
|
the number of individuals or departments under the direction of one individual
|
|
What is a meal equivalent?
|
Measure of productivity
= the amount of all food sales divided by the average cost of a typical meal |
|
What is the difference between absolute FTE and adjusted FTE?
|
Absolute FTE = minimum number of employees needed to staff facility, counts actual hours worked
Adjusted FTE = takes into account benefit days |
|
What do work simplification procedures evaluate?
|
they look at the smallest parts of the job (ie: hand movements and steps taken)
|
|
What are examples of work simplification procedures (6)?
|
motion economy
work sampling (determines idle time) pathway chart/flow diagram operation charts (movement of hands) process charts (steps involved) cross charts (efficiency of equipment placement) |
|
What are the differences between the 3 types of work schedules?
|
master = overall plan, including days off
shift = staffing patterns, positions and hours worked, relief assignments, number of days worked per week production schedule = time sequencing of events required to produce a meal, employee assignments and menu items |
|
How is labor turnover rate calculated?
|
#employees terminated and replaced
------------------------------------------------------- x 100 total positions in department |
|
What are the 5 needs according to Maslow?
|
1. Physiological
2. security and safety 3. social 4. self-esteem 5. self-realization |
|
What are the 5 leadership styles in descending order from most control to least control?
|
1. Most control = autocratic (needed in times of crisis)
2. consultative 3. bureaucratic 4. participative (best for most days) 5. Least control = free rein/laissez-faire |
|
Explain and plot the leadership grid
|
Plot's leaders concern for people vs. concern for production
concern country club team for middle-of-the-road people impoverished authority, obedience concern for production |
|
What is the most effective style of management?
|
participative - employees work under general supervision, boss delegated authority, still employee-oriented
|
|
What is scientific management focused on?
|
physical aspects of the job (not the human aspects), maximize efficiency
|
|
What is Management by Objectives (MBO)?
|
type of democratic management that provides control from within
establish goals with employees - gives higher incentive value |
|
What is the first step in controlling/evaluating?
|
set standards - establish qualitative and quantitative standards
|
|
What is the first step in decision-making/problem-solving?
|
recognize and analyze the problem
|
|
What is the managerial attribute that distinguishes successful organizations from others?
|
management should be hands on and value driven
|
|
What are SOP and SOPP?
|
SOP = Standards of Practice in Nutrition Care = describes in general terms a competent level of nutrition care practice as shown by the NCP
SOPP = Standards of Professional Practice = describes a competent level of behavior in the professional role |
|
What are the 3 branches of government and how can they influence the law?
|
Legislative = introduce and enact laws
Executive = veto or sign it into law Judicial = discard a law |
|
How are appropriations different from regular bills?
|
appropriations bills must be passed to provide funding to legislation
|
|
How are regulations different than regular bills?
|
regulations are written by staff members of agencies, carry the force of law but is easier to change
|
|
What are the FTC, FDA and FCC responsible for?
|
Operating and enforcement agencies that carry out the law
FTC = Federal Trade Commission - regulates food ads, truth-in-labeling, product claims across state lines FDA = Food and Drug Administration - ensures safety of food products, nutrient composition section of the food label FCC = Federal Communications Commission - licenses radio and TV |
|
What is the Federal Register?
|
a resource to find notices of public hearings, proposed and final rules, agency decisions
published weekly lists changes in USDA food programs |
|
How do you qualify for unemployment compensation?
|
-must be employed a specific amount of time
-be willing and able to work -unemployed through no fault of your own |
|
What are the pro-union and pro-management acts?
|
Pro-union = National Labor Relations Act
Pro-management = Taft Hartley Labor Act-Labor Management Relations Act |
|
What 2 acts are overseen by the EEOC (Equal Employment Opportunity Commission)?
|
Civil Rights Act and Equal Employment Opportunity Act
|
|
What does the Fair Labor Standards Act do?
|
sets minimum wage
|
|
What width must doors and aisles be according to the Americans with Disabilities Act?
|
doors: 32"
aisles: 36" |
|
What is a job specification and what is it used for?
|
List of duties involved, conditions and qualifications written for each job, used for hiring
|
|
What is job enrichment?
|
upgrades to job by adding motivating factors
|
|
What does the Fair Employment Practice Law do?
|
makes it illegal to ask questions that discriminate, including questions about: race, religion, sex, national origin, age, marital status
Ok: Have you worked here under a different name? Are you of legal working age? |
|
When is the unstructured interview used?
|
for higher level jobs, such as sales, counseling and managment
|
|
Who uses seniority as a criteria for promotion?
|
unions
|
|
What is a statutory benefit?
|
payment required by law to ensure income in event of unemployment
|
|
What is a union steward?
|
your paid employee who represents fellow employees as the union representative, but does not get paid extra for the job
|
|
What are the 3 steps in collective bargaining?
|
1. Bargaining (between union steward and management)
2. Mediation (neutral person to help settle differences) 3. Arbitration (hearing to dissolve a dispute during an impasse; decision is usually binding) |
|
How do unions and non-unions handle grievances?
|
non-unions: settled by employee and supervisor
unions: contract states formal written grievance procedures |
|
What is a cash (flow) budget?
|
projects revenue and expenses over time
purpose is to determine if funds will be available when needed |
|
What is the capital budget?
|
plant facilities, equipment and cost of maintenance
returns should last longer than a year |
|
What is the income statement?
|
profit and loss statement
shows operating results over a period of time presents the income, expenses and profit over the course of the budget period |
|
What is the balance sheet?
|
shows financial condition as of a particular date
lists assets and liabilities assets = liabilities + capita (equity) |
|
What is the cost of sales?
|
cost of the raw food and beverage sold
|
|
What is the gross profit?
|
profit shown after deducting only raw food and beverages (cost of sales from sales revenue)
|
|
What is net profit?
|
profit shown after ALL expenses have been deducted from sales
|
|
What is the first step in the marketing process/plan?
|
identify a need that is not being filled
|
|
What are the components of the marketing mix?
|
price, product, promotion, place
|
|
What is the difference between social marketing and business marketing?
|
Social = goal is to advance a social cause, inspire behavior change
Business = filling a customer's needs/desires |
|
What is the factor method of pricing?
|
traditional method, mark-up method
|
|
What is the prime cost method of pricing?
|
considers raw food cost and direct labor cost involved in making the item
prime cost = raw food cost + direct labor cost selling price = prime cost x price factor (markup factor) |
|
What is the promotions method of pricing?
|
done for a short time with sale prices to increase sales during a slow period
|
|
What is the loss leaders method of pricing?
|
items priced lower to draw people in with the hope that they will purchase other items at normal markups
|
|
What is the cost of profit method of pricing?
|
price the product to ensure a predetermined percentage of profit
profit is established as a cost |
|
What is the difference between cost/benefit analysis and cost/effectiveness analysis?
|
cost/benefit = value of the benefits must outweigh the costs
cost/effectiveness = compares cost of alternative strategies |