Cpi

Front 1

what are the 4 crisis development behavior levels?

Back 1

1. anxiety

2. defensive

3. acting-out

4. tension reduction

Front 2

what staff attitude or approach is appropriate for the anxiety behavior level?

Back 2

supportive

Front 3

what staff attitude or approach is appropriate for the defensive behavior level?

Back 3

directive

Front 4

what staff attitude or approach is appropriate for the acting-out behavior level?

Back 4

Nonviolent physical crisis intervention

Front 5

what staff attitude or approach is appropriate for the tension reduction behavior level?

Back 5

therapeutic rapport

Front 6

a noticeable increase or change in behavior

Back 6

anxiety

Front 7

an empathetic, nonjudgmental approach attempting to alleviate anxiety

Back 7

supportive

Front 8

the beginning stage of loss of rationality. At this point the individual often becomes belligerent and challenges authority

Back 8

defensive

Front 9

an approach in which a staff member takes control of a potentially escalating situation

Back 9

directive

Front 10

the total loss of control which often results in a physical acting-out episode

Back 10

acting-out

Front 11

safe, nonharmful control and restraint techniques used to control an individual until he can regain control of his behavior. These techniques should be utilized as a last resort

Back 11

non violent crisis intervention

Front 12

decrease in physical and emotional energy which occurs after a person has acted out, characterized by regaining of rationality.

Back 12

tension reduction

Front 13

an attempt to re-establish communication with an individual who is experiencing tension reduction

Back 13

therapeutic rapport

Front 14

an area surrounding the body which is considered an extension of self

Back 14

proxeomics

Front 15

the nonverbal message transmitted by the motion and posture of the body

Back 15

kinesics

Front 16

reasons for using the supportive stance posture

Back 16

1. communicates respect

2. nonthreatening/non challenging

3. contributes to staff's personal safety/ offers an escape route

Front 17

three components of paraverbal communication

Back 17

1. tone

2. cadence

3. volume

Front 18

5 steps of the CPI Verbal Escalation Continuum

Back 18

1. Questioning

2. Refusal

3. Release

4. Intimidation

5. Tension Reduction

Front 19

Information seeking and challenging

Back 19

questioning

Front 20

intervention for questioning

Back 20

set limits if have to, dont get into a power struggle, answer questions with a rational response, stick to topic, ignore the challenge

Front 21

noncompliance, slight loss of rationalization

Back 21

refuse

Front 22

interventions for refusal

Back 22

set limits

Front 23

verbal acting-out, emotional outbursts

Back 23

release

Front 24

interventions for release

Back 24

allow individual to let off steam, remove audience or acting-out individual from scene

Front 25

individual is verbally and or nonverbally threatening staff in some manner

Back 25

intimidation

Front 26

interventions for intimidation

Back 26

take all threats seriously, seek assistance and wait for team to intervene. Avoid hands on approach

Front 27

a drop in energy after crisis situation

Back 27

tension reduction

Front 28

intervention for tension reduction

Back 28

establish therapeutic rapport- re-establish communication with individual

Front 29

keys to setting limits

Back 29

1. simple

2. enforceable

3. reasonable

Front 30

internal or external causes of an acting-out behavior over which a staff member has little or no control

Back 30

precipitating factors

Front 31

name some reasons for precipitating factors

Back 31

loss of personal power

need to maintain self esteem

fear

need to displace anger

failure

attention seeking

Front 32

ability to stay in control of ones own behavior and not take acting-out personally

Back 32

rational detachment

Front 33

concept that behaviors and attitudes of staff have an influence on the behavior and attitudes of the youth and vice versa

Back 33

integrated experience

Front 34

unproductive staff fear and anxiety

Back 34

freezing

overreacting

responding inappropriately

Front 35

productive staff fear and anxiety

Back 35

increase in speed and strength

increase in sensory acuity

decrease in reaction time

Front 36

a weapon coming into contact with a target

Back 36

strike

Front 37

the control or destruction of a part of ones anatomy

Back 37

grab

Front 38

3 reasons team intervention is better than solo intervention

Back 38

1. safety

2. professionalism

3. litigation (witness)

Front 39

CPI C.O.P.I.N.G. model

Back 39

Control

Orient

Patterns

Investigate

Negotiate

Give