Course 14 Version 6 Edition 2 Case Study

Front 1

Scenario 1

"Good morning," Bracket begins. "The packets you just received contain copies of the congressional report, the research, cost analysis, and the findings of each along with our drawdown plan, and a closure completion date. the plan we will use is one I used before to successfully close another base." Murmuring erupted as audience member reviewed the material. MSgt Futario, the Vehicle Distribution Flight Superintendent, was the first to voice his concerns. "Chief, my flight is currently challenged with a lack of cargo-movement vehicles and personnel qualified to operate them. We are continuously supporting convoy operations in the Middle East. I don't see anything in you plan that addresses our existing deployment issue. I foresee this drawdown will be very difficult for us." Chief Desoto, the Aircraft Maintenance Squadron Superintendent spoke next. "Ma'am, you plan is for closing a base with no flying mission. We have 24 aircraft along with a large maintenance section involving support tools, supplies, and equipment. Just relocation the tools and supplies alone will be a huge undertaking. Taking a nervous breath Brackett says, "Please understand we only have two years to accomplish this drawdown and I'm not sure what our budget is at this time. Listen, rater that address your individual concerns now, I ask each of you to review the plan first. I'm confident that, with a few minor adjustments, this plan will work fine." By 1700hrs that afternoon, Chief Bracket had received over 90 emails criticizing her proposed plan.

Back 1

Project Management

Front 2

Justify the lesson principle

Back 2

According to lesson principles of Project Management, a project is successful when the needs of the stakeholder have been met. Once you understand who the stakeholders are, the next step is to interview them and find out what their needs are.

Front 3

Differentiate - where the actions appropriate or inappropriate?

Back 3

Inappropriate; Chief failed to interview stakeholders and identify their needs before issuing her plan.

Front 4

An appropriate course of action would be

Back 4

Take the time to interview the representatives impacted by the draw down.

Once you understand who the stakeholders are, the next step is to find out their needs.

The best way to do this is by conducting stakeholder interviews.

Front 5

Scenario 2

"I cannot believe this, Brackett says as she glares at her computer monitor. "Mr. Grant, listen to this email," she says as she reads the email with a hint of sarcasm. "This plan is unrealistic and difficult to understand." Well," Mr. Grant said as he approaches her desk. "In all my experiences in and out of the military I found that communication is the ticket to solving problems like this and, given the number of emails, I recommend we meet with the representatives first thing in the morning and examine this plan from their point of view. What worked at your previous assignment may not be exactly what we need here." With a reassuring tone he adds, "I'm sure once we gather all the facts, we'll achieve our objective with a solid plan of action."

Back 5

Project Management

Front 6

Justify lesson principle

Back 6

According to lesson principles of Project Management lesson, the key to a successful project is in the "planning"; and poor communication resulting in misunderstandings, quality problems, and rework can prove disastrous in any project

Front 7

Differentiate - where the actions appropriate or inappropriate?

Back 7

Appropriate; Mr. Grant's suggestion to hold another meeting promotes communication and helped to reveal the needs of the stakeholders.

Front 8

Scenario 3

Chief Woodman stops by the Communication Control Center to bid the night shift a good morning as he heads to his office. MSgt Moore, the flight superintendent, joins him in the hallway. "Chief, I still don't understand why they target our base," he complains. "I'm sitting at 18yre and spent the last eight here at Schwedt-it's my family's new hometown!" While pouring coffee for himself and MSgt Moore, Chief Woodman says, "Bill, I definitely understand you frustration. My kids love it here and my wife is from Strasburg which is just down the road. We also planned to make Germany home. Thankfully, we are always prepared to relocate when the Air Force needs us to."

Back 8

Change Management

Front 9

Justify lesson principle

Back 9

According to lesson principle in the Change Management lesson, change involves adaptability which is the ability to adjust yourself to changed, unexpected or ambiguous situations by actively seeking information and by demonstration openness and support of different and innovative change ideas.

Front 10

Differentiate - where the actions appropriate or inappropriate?

Back 10

Appropriate; Chief Woodman clearly exhibited cognitive flexibility and emotional flexibility and according to lesson principles, we must exhibit at least two of the three characteristics to reach an effective level of adaptability

Front 11

Scenario 4

The next day Chief Woodman, his commander, and all the flight chiefs meet in the squadron conference room to begin developing their squadron drawdown strategy. the commander asks, "Alright Schedt Hogs, when it's all said and done, what should the new detachment look like?" Scanning the recall roster Chief Woodman says, "Sir, with the around the clock support requirement for a myriad of satellite antennas, the detachment will need at least one SNCO and a few NCOs and several airman--all with security clearances." Turning to his training manager, Chief Woodman says, "MSgt Borden we will need a thorough review of all 5- and 7-skill level personnel. We will solicit volunteers form that pool. Hey, have you ever worked with our manpower and personnel documents before?", he asks. "Not really, "MSgt Borden replies with uncertainty. "But I can probably figure it out." " This sounds like a great learning opportunity for you!" Chief Woodman replies. "I have the manpower information in my office. Why don't you bring the personnel roster over and we'll review them together."

Back 11

Resource Stewardship

Front 12

Justify lesson principle

Back 12

According to Resource Stewardship lesson principles, these statements hint toward the UMD and UMPR documents

Front 13

Differentiate - where the actions effective or ineffective?

Back 13

Ineffective; recall rosters do not identify position number, skill levels, security clearances, etc.

Front 14

An appropriate course of action would be

Back 14

Utilize the following resources:

UMD-identifies the authorized manning positions (spaces)

UMPR-lists the personnel assigned by name to each authorized position (the faces)

Front 15

Scenario 5

The following morning, Chief Woodman asks MSgt Moore and MSgt Borden along with the other section leads to help him rework the manning numbers. MSgt Howell begin the meeting by asking, "Where should we being?" "Lets develop a statement that identifies exactly what we are trying to accomplish." Chief Woodman replies.

Back 15

Critical Thinking

Front 16

Justify lesson principle

Back 16

According to lesson principles in the Critical Thinking lesson, we learned about the Decision Analysis process and, in Step 1 to prepare a statement which acts as a starting point and sets limits for any choices to be made while reaching the decision.

Front 17

Differentiate - where the actions effective or ineffective?

Back 17

Effective; Creating a statement creates a focal point for the team, sets limits for any choices to be made while reaching a decision, and supports team effectiveness and productivity.

Front 18

Scenario 6

MSgt Borden offers the next idea, "What if we say something like, Staff a 24hr continuous communication operation with only 15 personnel?" "Now that's more like it, Borden." Chief Woodman replies. "Well, at least we already know the manpower limit, skill levels, and the security clearances needed." SMSgt Early says, "These personnel should have tow years retainability to remain in place...three would be even better." MSgt Borden adds. "True," agrees Chief Woodman. "On that note, how many personnel should we have on each shift?" the room was silent as they thought of the possible workload and various responsibilities. Suddenly MSgt Howell suggests, "Why don't we ask a few of our current operators and maintainers to join us. They know first hand what needs to be accomplished daily." "Excellent idea!" Chief Woodman says. "Let's also see if Ms. Dinero, our Resource Advisor, is available." Soon after, SSgt Horsahck and SrA Reno, and Ms. Dinero joined the working group.

Back 18

Critical Thinking

Front 19

Justify lesson principle

Back 19

According to lesson principles in the Critical Thinking lesson, we learned about Step 2A of the Decision Analysis process, where the group decides on the criteria considered when making a decision. In some cases, you may also want to ask one or more subject matter experts for their opinion/input

Front 20

Differentiate - where the actions appropriate or inappropriate?

Back 20

Appropriate; the team conducted a brainstorming session with those affected by the decision. In some cases, you may also want to ask one or more subject matter experts for their opinion/input and talk with the decision authority (if it is not you) to ensure you know their needs/intentions.

Front 21

Scenario 7

Back 21

Critical Thinking

Front 22

Justify lesson principle

Back 22

According to lesson principles of the Critical Thinking lesson, Step 3 of the Decision Analysis process, we learned to determine alternatives based on the MUSTs and WANTs and comparing these alternatives to the MUSTs

Front 23

Differentiate - where the actions appropriate or inappropriate?

Back 23

Appropriate; We determine alternatives based on the MUSTs and WANTs. Next we compare these alternatives to the MUSTs.

Front 24

Scenario 8

Back 24

Ethical Leadership

Front 25

Justify lesson principle

Back 25

According to lesson principles of the Ethical Leadership lesson, leaders must model ethical behavior and the values and vision of the organization.

Front 26

Differentiate - where the actions appropriate or inappropriate?

Back 26

Inappropriate; Chief Desoto presents a negative attitude and fails to model organization values and vision.

Front 27

An appropriate course of action would be

Back 27

Ethical leaders should behave ethically at all times and in ways that line up with your purpose whether it be personal or the purpose of your organization

Front 28

Justify lesson principle

Back 28

Ethical leaders should act in ways where they are keeping perspective, and have more self-discipline, which is a willingness and instinctive sense of responsibility that leads them to do whatever needs to be done.

Front 29

Scenario 9

Back 29

Team Building

Front 30

Justify lesson principle

Back 30

According to lesson principles, in the Team Building lesson we learned about the Team Mission:

- AFDD 1-1 Leadership and Force Development states that "The primary task of a military org is to perform its mission."

-As Airmen, it is our purpose to proudly serve the American People and partner nations by accomplishing the Air Force mission; "Fly, Fight, and Win.. In Air, Space and Cyberspace"

Front 31

Differentiate - where the actions appropriate or inappropriate?

Back 31

Appropriate; regardless of the situation and circumstances we face, his actions support our commitment to the American People and partner nations.

Front 32

Scenario 10

Back 32

Negotiating

Front 33

Justify lesson principle

Back 33

According to lesson principles, in the Negotiations lesson under Conflict we read about the Competing (or Forcing) conflict management style:

- Style attempts to overwhelm an opponent with formal authority, threats, or the use of power.

- Highly assertive and uncooperative individual pursues his/her own concerns a the other person's expense.

Front 34

Differentiate - where the actions appropriate or inappropriate?

Back 34

Inappropriate; the takes of this situation do not call for high assertiveness and low cooperation

Front 35

An appropriate course of action would be

Back 35

Members should consider using the Collaboration style which involves an attempt to satisfy the concerns of both sides through hones discussion.

Front 36

Justify lesson principle

Back 36

It seeks a win position for both groups

Front 37

Scenario 11

Back 37

Emergent Leadership Issues

Front 38

Justify lesson principle

Back 38

According to lesson principles of the Emergent Leadership Issues lesson under Basic Risk Management Concepts and Wingman Culture: Enlisted leaders must recognize reckless behavior and comprehend basic risk management concepts for dealing with it.

Front 39

Differentiate - where the actions appropriate or inappropriate?

Back 39

Inappropriate; because he failed to recognize the basic risk factors (risky behaviors) he allowed Summers to make the 350-mile trip to Amsterdam, a risky location by herself

Front 40

An appropriate course of action would be

Back 40

Take a more active role in eliminating on and off duty preventable mishaps caused by careless behaviors. Assist Summers in carefully thinking through her actions.

Front 41

Justify lesson principle

Back 41

Summers needs to learn how to engage in thoughtful risk management behavior

Front 42

Scenario 12

Back 42

Emergent Leadership Issues

Front 43

Justify lesson principle

Back 43

According to lesson principles of Emergent Leadership issues, the Do's of Sexual Assault include:

-Attend to safety and medical considerations first

-Notify SARC and Security Forces

-Be aware of personal biases that might get in you way

-Listen sensitively

-Be a role model for other responders

Front 44

Differentiate - where the actions appropriate or inappropriate?

Back 44

Appropriate; SMSgt Feeney immediately attended to safety and medical considerations first then he contacted the SARC

Front 45

Scenario 13

Back 45

emergent Leadership Issues

Front 46

Justify lesson principle

Back 46

According to lesson principles, by answering TSgt Beth's question, Amn Summers will forfeit her opportunity to file a restricted report which offers confidentiality )(with exceptions), is available to active duty military only, and does not require an investigation by law enforcement or command involvement.

Front 47

Differentiate - where the actions appropriate or inappropriate?

Back 47

Inappropriate; by prompting summers to share information regarding the sexual assault, Beth (as a member of the chain of command) has now jeopardized Summers' right to file a restricted report

Front 48

An appropriate course of action would be

Back 48

Consider Summers' safety and well-being. Treat Summers supportively and without judgment. Ensure she receives the care she needs to include time off for:

Counseling

Medical Issues

Other issues that may impact her

Front 49

Justify lesson principle

Back 49

Sexual assault is one of the most underreported crimes committed. Many victims suffer in silence because, in general, little is done in society to protect and support the victim.

Front 50

Scenario 14

Back 50

Emergent Leadership Issues

Front 51

Justify lesson principle

Front 52

Differentiate - where the actions appropriate or inappropriate?

Back 52

Appropriate;

Front 53

Scenario 15

Back 53

Diversity

Front 54

Justify lesson principle

Front 55

Differentiate - where the actions appropriate or inappropriate?

Back 55

Inappropriate; Our goal should always be to seek a greater understanding and mutual respect of our fellow Amn.

Front 56

An appropriate course of action would be

Front 57

Justify lesson principle

Front 58

Scenario 16

Back 58

Joint Organization

Front 59

Justify lesson principle

Front 60

Scenario 17

Back 60

Joint, Coalition & Total Force

Front 61

Justify lesson principle

Front 62

Scenario 18

Back 62

Cross Cultural Competence

Front 63

Justify lesson principle

Front 64

Differentiate - where the actions appropriate or inappropriate?

Back 64

Inappropriate; SSgt Brees' comments to SrA Flacco suggest a lack of basic knowledge relating to the Burungans

Front 65

An appropriate course of action would be

Back 65

SSgt Brees should insist that SrA Flacco learn more about the Burungas in an attempt to decrease his ethnocentric beliefs.

Front 66

Justify lesson principle

Front 67

Scenario 19

Back 67

Policy, Strategy, Doctrine & Joint Warfare

Front 68

Justify lesson principle

Back 68

According to lesson principles, in the Policy, Strategy, Doctrine, and Joint Warfare lesson we learned about the information instrument of Power and that it is important for the official agencies of government, including the armed forces, to recognize the fundamental role of the medial as a conduit of information.

Front 69

Scenario 20

Back 69

Joint Planning

Front 70

Justify lesson principle

Back 70

2

Front 71

Scenario 21

Back 71

Cross Cultural Competence

Front 72

Justify lesson principle

Back 72

1

Front 73

Differentiate - where the actions appropriate or inappropriate?

Back 73

Appropriate; 1