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4.1 Applying best practice in health, social or child care environments:
-Being non-judgemental.
-Respecting the views, choices and decisions of individuals who require care and support Anti-discriminatory practice.
-Valuing diversity.
-Using effective communication.
-Following agreed ways of working.
-Provision of training and professional development opportunities for staff.
-Mentoring, monitoring and performance management of staff.
-Staff meetings to discuss issues/practice.
4.2 Explaining discriminatory practice in health, social or child care environments:
-Sterotyping, labelling, prejudice
-Inadequate care
-Abuse and neglect
-Breach of health and safety
-Being patronising
* 4.3 Choosing appropriate action/response to promote equality, diversity and Rights in Health, Social and Child Care environments:
-Acceptable methods of challenging discrimination (e.g, challenge at the time, challenge afterwards through procedures or through long-term campaigns)
- Whistleblowing
- Applying values of care
-Providing information about complaints procedures
-Advocacy services
-Implementing policies, codes of practice, legislation
-Dealing with conflict
-Training/ Mentoring/ Monitoring
It is both the care setting and the individual care worker's responsibility to ensure understanding and awareness of how to promote best practice.
This can be achieved with methods such as;
~ Staff meetings are held regularly.
~ Regular discussions around best practice.
~Reflective practice sessions.
~ Discussion about what can be learned from any incidents, accidents or near misses.
~ Needs of residents are discussed.
~ Use of input from other/outside practitioners.
~ Following agreed ways of working.
~ Medical or care plans are completed (e.g, show what medication is required and when to be given, highlight any extra support required- 2 people required to move individual from a chair to a bed).
Being non-judgemental
One method of best practice can involve the care worker being non-judgemental, but what does this mean?
•Active listening
•Don't make assumptions
•Empathy
•Accepting
•Open-minded
•Create a safe and non-threatning environment
Fully listen to what individuals have have to say, let them finish, no interruptions, give them time.
Don't have preconceived ideas about an individual and/or their family members.
Try to see things from the individual's point of view, ask about their needs.
Staff should neither agree not disagree.
Staff should no pre-conceived opinions or prejudice, nor should they have discriminatory attitudes.
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