term1 Definition1term2 Definition2term3 Definition3
Please sign in to your Google account to access your documents:
Although generating revenue in excess of expenses “making a profit” is the assumed goal of any business, it is not the “sole” purpose. The main purpose of creating & running a successful business is to
Create & keep a loyal customer base or following.
Successful businesses are very interested in what?
Who their customers are (where they live, where they’re from, their likes/dislikes).
What they can do to attract new customers.
What the business can do to keep customers returning.
Who & whats
What is the model for running a successful business?
Customer always comes first.
When profit alone is the primary focus of the business, what happens to the source of that product? What happens if a business loses sight of what is creating revenue?
The customer/consumer at some point will be neglected.
The revenue will begin to drop if not disappear altogether, threatening the future of the business.
Buyer
Future
Organizations (& individuals) that possess a fanatical customer focus reinvent themselves continually to provide
An Ever growing level of value to their customers.
What is long-term profit generation the result of?
Creating & keeping customers.
What is good customer service in a business
All of the things done to attract & keep customers happy that go beyond the day-to-day activities of running a business.
When does good customer service start for personal trainers? What is the ultimate goal of good customer service?
The second you approach a new prospective client.
To always strive, & possibly exceed, the customer’s expectations.
Who are satisfied and delighted customers? What is the instrumental in the long-term success of any business?
Those who share your name
Those who are happy & content
Those who are proud/excited to be your client
Customer service
In order to have a successful, customer focused, and profitable career, personal trainers should do what?
Perform detailed financial assessments & develop strategic businesse & marketing plans to meet their needs.
Need help typing ? See our FAQ (opens in new window)
Please sign in to create this set. We'll bring you back here when you are done.
Discard Changes Sign in
Please sign in to add to folders.
Sign in
Don't have an account? Sign Up »
You have created 2 folders. Please upgrade to Cram Premium to create hundreds of folders!