term1 Definition1term2 Definition2term3 Definition3
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How
Demonstrate corps values
Match and mirror
Find common ground
Listen to understand(clarify and confirm)
Listen for facts and feelings
Observe body language(look for clues about feelings)
Listen to build trust(listen actively)
Wrong Turns
Inappropriate words, humor or sexual reference
Intimidation
Sounding robotic
Physics distractions
Personal biases
Snap judgments
Thinking ahead
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