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Identify some occupations at risk of violence at work.
Hospital accident and emergency staff. • Police.
• Social workers.
• Bus and taxi drivers.
• Fire-fighters and paramedics.
• Traffic wardens.
• Railway staff.
• Teachers.
What strategies are available to avoid the risk of violence?
The strategy will depend on the nature of the work and, in particular, whether workers are located in a fixed building or out in the community:
• General strategy – clear policy, zero tolerance, training for all staff at risk (handling aggression and violence, diffusing situations, break away/self-defence).
• Fixed workplace – security guards, security doors, CCTV, screens, panic buttons.
• Out in the community – customer-vetting, visit-logging, safe system of work, remote supervision, communications.
Identify signs that an employer might notice in an employee who is abusing drugs or alcohol.
Signs might include: lateness, increased absenteeism, poor quality of work, reduced work rate, theft, dishonesty, irritability and mood swings, poor working relationships and changes to personal appearance.
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