term1 Definition1term2 Definition2term3 Definition3
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Process of conversation
Opening, feedforward, business, feedback, closing
Effective conversation
It's dialogic
Each person is:
Sender
Reciever
Speaker
Listener
Effective conversation Involves Power
Use powerfulness in messages strategically
Power is communicated verbally and nonverbally
Characteristics of Powerless Speech
Hesitations
Too Many intensifiers
Tag QuestionsDisqualifiersTag QuestionsSelf critical statementsSlang and vulgar language Self critical statementsSlang and vulgar language
Effective Emotional Conversation
Confront obstacles to Communication emotions
Describe your feelings
Anchor emotions to the present
Own your feelings
Handle your anger
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