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Ombudsman
Someone who supports or promotes the needs and interests of another person
OBRA
- Omnibus Budget Reconciliation Act of 1987
- Requires that nursing centers provide care in a manner and in a setting that maintains or improves each person's quality of life, health, and safety
- Enforced by The Centers for Medicare & Medicaid Services (CMS)
Basic Resident Rights
Right to:
- information
- refuse treatment
- personal privacy
- personal choice
- keep and use personal items
- voice concerns, questions, and complaints about treatment or care
- work or perform services
- form and take part in resident groups
- be free from verbal, physical, and mental abuse
- not have body movements restricted
- quality of life
- activities
- a safe, clean, comfortable environment
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