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The Six-Step A+ Troubleshooting Process
1. Identify the problem
2. Establish a theory of probable cause. (Question the obvious.)
3. Test the theory to determine a cause
4. Establish a plan of action to resolve the problem and implement the solution
5.Verify full system functionality and if applicable implement preventative measures
6. Document findings, actions, and outcomes
What should you do before making any changes to the computer?
Perform a Backup
When you runs out of possible theories of a problem, what should you do?
Escalate the problem
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