term1 Definition1term2 Definition2term3 Definition3
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Improved customer loyalty
Customers come back and buy product again not go to a competitor
Less complaints
be less likely to complain
don’t need to pay for business costs to investigate complaints
Less wastage
If employees are performing well there is less wastage and so less money spent by organisation
Good publicity
Customers who have good experience more likely to talk happier about it so more people will get recommended the company etc
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