term1 Definition1term2 Definition2term3 Definition3
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Quality
Measures of excellence or a state of being free from defects, deficiencies and significant variations.
Quality Assurance
Describe as any systematic process or.procedure of determining whether a product or service meets specified requirements.
Quality control
Procedure or set of procedures this is designed to ensure that a manufacture product or performed service complies
Total Quality Management
Describes a management approach to long term success through customer satisfaction.
Customer-focused
Element of TQM that Customer ultimately determines the level of quality
Total employee involvement
Element of TQM that all employees participate in working toward common goals.
Process-centered
Fundamental part of TQM is a focus on process thinking.
Integrated System
Element of TQM that an organization may consist of many different functional specialties often organized into vertically structured departments.
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