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16 Cards in this Set

  • Front
  • Back

List five important factors about climate

It is social, not psychological


It is experienced in common (all participants can recognize the climate)



It arises from interaction


It is enduring


It influences interaction

Explain the two factors that are the basis for the Circumplex model

Cohesion (Disengaged-separated-connected-enmeshed)



Adaptability (rigid-structured-flexible-chaotic)

Explain how the intensity of these two (Circumplex model) factors relates to conflict

Yeah, you're gonna need more info buddy

Distinguish the six communicative characteristics of a supportive group/organizational climate from a defensive one.

Descriptive evaluative


Problem orientation controlling


Spontaneous strategic


Empathic neutral


Equality superiority


Provisional certain

List the four horsemen of defensive interpersonal climates

Criticism


Contempt


Defensiveness


Stonewalling

Identify the five relational maintenance strategies associated with supportive climates in intimate relationships.

Shared tasks


Overlapping networks


Assurances (in reaction to stress)


Openness and self disclosure


5:1 on positivity

List four common conflict themes

Identity


Supportiveness


Dominance


Interdependence

Explain five ways a power imbalance might affect conflict

Power disparity promotes a struggle



Power imbalance increases likelihood of perceptions of interference



Power imbalance may increase the magnitude of perceptions of differences on other underlying conflict issues



Power imbalance may promote defensiveness and magnify face concerns.



Power imbalances may make it difficult to collaborate, and lead to less involvement in a relstionship

Identify eight common power resources

Tangible reward


Information, knowledge or expertise


Intimacy or emotional support


Interpersonal power


Punishment or coercion


Authority


Personal qualities


Communication skill

Identify and explain four common methods used in power bids to create relational dependencies.

Social categorization and expectations based on culture, ideology, or institution/organization



Expectations based on personal relationship



Expectations based on self identity



Expectations associated with language and the performance of power bids.

Explain ways in which one person may reduce the other's power

Don't generalize about them


Don't generalize about yourself


Change your goals or values


Find other sources for the resource they offer.

Explain ways in which a person may increase his/her power

Get more resources


Manipulate others perception of you


Make your own advantageous bids.

Identify and explain four ways for fostering shared power

Ensure shared goals


Develop common bases of power


Legislate (reach agreement on types of power and use)


Empower (encourage lower resource members to create groups)

Recall three trained incompacities and explain how to correct them

Goal emphasis- separate discussion of the problem from discussion of the solution



Evaluation and critical thinking- Brainstorm



Procedures- learn to "suspend the rules"

Recognize examples of reciprocal and compensatory URPs

Reciprocal- personalizing, threat-counterthreat, Heavenly twins



Compensatory- skirting, complaining, fight-flight, uproar, demand-withdraw

List and explain the four phases of conflict

Issue development


Triggering event


Conflict behaviors


Consequences