Computers In Management Ch. 3 Netflix

Front 1

initial public stock offering (IPO)

Back 1

first time a firm sells stock to the public

Front 2

pure play

Back 2

firm the focuses on a specific product, service, or business model

Front 3

long tail

Back 3

refers to an extremely large selection of content or products; phenomenon whereby firms can make money by offering a near-limitless selection

Front 4

collaborative filtering

Back 4

classification of software that monitors trends among customers & uses this data to personalize an individual customer's experience

Front 5

churn rate

Back 5

rate at which customers leave a product or service

Front 6

crowdsourcing

Back 6

act of taking a job traditionally performed by a designated agent (usually an employee) & outsourcing it to an undefined generally large group of people in form of an open call

Front 7

atoms to bits

Back 7

idea that many media products are sold in containers for bits; "atoms" of a container aren't necessary as the internet offers fast wireless delivery of same goods

Front 8

windowing

Back 8

industry practice whereby content is available to a given distribution channel for a specified time period or "window" usually under a different revenue model (i.e. ticket sale, purchase, license fee)

Front 9

coopetition

Back 9

when firms find themselves in situations where they are both competitors & collaborators; "frenemies"