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34 Cards in this Set

  • Front
  • Back
Exam Essential

Name some of the common causes of conflict
Exam Essential

State and describe the six (6) conflict-resolution techniques
Exam Essential

Name the conflict-resolution technique most often used by project managers.
This is confronting, also known as problem solving.

This technique involves discovering the facts regarding the issue and letting the facts help define the solution.
Exam Essential

Understand the various means to recognize or reward team members.
Team member contributions can be recognized with:
• Monetary rewards or prizes
• A mention in the formal project review or status meeting
• A letter to executive management
• A thank-you
• A team celebration
Exam Essential

State the purpose of a project kick-off meeting.
The project kick-off meeting is a way to:
• Formally introduce project team members and get them comfortable with each other
• Review the project goals and deliverables and get the team aligned around them
• Get everyone on the same page
• Discuss roles and responsibilities
• Review stakeholder expectations
Why is the tone of the kick-off meeting so important?

How is an ideal kick-off meeting organized?
It can make or break your relationship with the team.

It should have a combination of business and fun.
Exam Essential

Explain the importance of organizational governance.
Organizational governance recognizes the importance of regulations, laws and other standards that may impact the project.

This also involves internal processes, version control, and check in/check out processes.
Key Term

Phase gate approval

When can it be conducted?
A way to get diverse groups of people to work together in the most efficient and effective manner possible.

• This is the responsibility of the project manager.
• It can involve activities performed together as a group or individually designed to improve team performance.
Although formal team building activities may not be required after the team enters the norming phase, what can still benefit the team?
Informal activities are a great benefit, especially if the team arranges them, such as lunches, pizza night, beers after work, and so on.
What are some instances (other than during Forming) when formal team building activities will be beneficial?
• When experiencing personality clashes
• If there are changes to the team makeup (old members changed for new members)
• Organizational changes have taken place, changing team or leadership dynamic
Team members should be given freedom and choices regarding how to complete their tasks, so long as:
• The end result is accomplished according to plan
• There is no impact to scope, schedule, budget or quality
What do project managers need to demonstrate to build and maintain the trust of their team?
• Competence
• Respect
• Honesty
• Integrity
• Openness
What are some important areas to focus on when you prepare to discuss performance with your team members?
• Specifying performance expectations
• Identifying inadequate performance behaviors
• Providing specific consequences for choices made
• Rewarding superior performance
• Reprimanding inadequate performance
What does training team members involve?
• Determining your team member’s skills and abilities
• Assessing the project needs
• Providing the training necessary for the team members to perform their activities.
What is one of the most common types of training provided to people joining a project?
Project management training. This may include:
• A session developed by the project manager
• Formal training provided by an outside company
• Training from an internal PMO on
o standards,
o methodologies,
o tools and templates
all project members are expected to use
What is conflict?

Why is it a problem?
Conflict is the incompatibility of goals

When team members are focused on different goals, it’s likely they’ll resist or block others from reaching their goals
When dealing with team member disputes, what must a project manager ensure they do?

When conflict becomes very serious, what must the PM do?
Get the facts and understand what is behind the dispute.

If the dispute is very deep or potentially involves threats or other workplace issues; ALWAYS get your human resources department involved in these issues as soon as you are made aware of them (don’t attempt to resolve them on your own).
Why is having a disgruntled team member so damaging?
Few situations can poison team morale more quickly; overall team productivity will be impacted
How may a disgruntled team member perpetuate their negativity?
• Becoming argumentative in meetings
• Continually making side comments putting down the project
• Cube Hopping
What can a PM do about a disgruntled team member?
Spend some private time with them and determine the root of the problem; if necessary get the person replaced
Why must the application of rewards be consistent?
Inconsistent application of rewards is often construed as favoritism.
What must the PM make sure all team members are aware of before the work of the project starts? Why?
Organizational Governance that may impact how the work of the project is performed.

This include:
• State
• Local
• Federal
• Industry
• Internal processes
Key Term

Project Oversight
An analysis of the project focused on risk management and monitoring, intended to identify potential project issues and risks that can adversely affect the project or any of the project components.

Also known as Decision oversight
Key Term

Is where the project plan is put into action and the work of the project is performed
The components of the project plan you will be following during the Executing Phase are?
• Risk Register
• Communications plan
• Issues log
• Change Management form
• Quality Management form
• Project Schedule
• Budget
• Resource Requirements
• Scope Statement
What are some of the key actions you will begin in the Executing process and continue into the Monitoring and Controlling processes?
Scheduling Meeting
Types of meetings: project status; change control board; risk update; steering committee; budget meetings, etc.

Managing Scope
One of the most important functions of Executing; review regularly with team and stakeholders to manage expectations and prevent scope creep

Following Communication Plan
Key to success; follow through on the communication plan

Managing Costs within budget
Keep watch over the estimates vs. actual costs for the activities
List some actions you will need to perform during Execution of the project plan?
• Managing project quality
• Managing risks
• Managing issues
• Preparing performance reports
• Receiving performance information
• Implementing approved changes
• Managing standards compliance
What can be said about the relationship between the Executing and the Monitoring and Controlling process groups?
When you’re describing them on paper, they are separate groups, but in reality the two groups work hand in hand.
Key Term

Audit Trail
A sequence of steps supported by proof documenting the real processing of a transaction flow through an organization, a process or a system.
Key Term

Version Control
In computing, the management and maintenance of a software system running different versions of various programs.
Key Term

Change Control Board
A group of stakeholders responsible for reviewing and accepting or rejecting changes to the project.
Exam Essential

State and describe the five (5) stages of team development
Exam Essential

State and describe the five (5) stages of team development
Key Term

Team Building
A way to get diverse groups of people to work together in the most efficient and effective manner possible.

• This is the responsibility of the project manager.
• It can involve activities performed together as a group or individually designed to improve team performance.