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170 Cards in this Set

  • Front
  • Back

What is the primary CompTIA Web site?

http://comptia.org



Chapter 1

Which certification is considered required for entrance into IT industry?

CompTIA A+ certification.



Chapter 1

How many exams do you need to pass to become CompTIA A+ certified?

Two.



Chapter 1

Which domain receives the most coverage in the 220-802 exam?

Troubleshooting.



Chapter 1

Which version of Windows is not tested on the 2012 version of the CompTIA A+ exams?

Windows 2000.



Chapter 1

What company administers the CompTIA A+ certification exams?

Pearson VUE.



Chapter 1

What pass rate should you strive for on the practice questions?

90%.



Chapter 1

How many study hours to pass the CompTIA A+ exam does Mike recommend to a person just starting out learning PC Repair?

Roughly 240.



Chapter 1

What is the very first step you should take to pass the CompTIA A+ exams?

Schedule the exams.



Chapter 1

After Becoming CompTIA A+ certified, whats the next certification you should attain?

CompTIA Network+.



Chapter 1

What is the proper attire for the IT workplace?

Clean, pressed khaki trousers and a clean, wrinkle free polo shirt.



Chapter 2

What two questions are good to ask when a customer is calling about a blank screen?

1. Is the computer turned on?


2. Is the monitor turned on?



Chapter 2

How would you efficiently direct a customer to their "My Documents" folder?

Click the start button and then click on my documents.



Chapter 2

At the very least, what tool should be in every technicians toolkit?

A philips head screwdriver.



Chapter 2

When is it appropriate to yell at a client?

Never.



Chapter 2

Your beeper goes off while your with a client who is in the middle of describing their problem, it's your boss, what do you do?

Wait unit the client finishes their description, try a few simple fixes first, then inform the customer you need to step out to call your boss on your cell phone.



Chapter 2

What should you do if you know you will be at a clients workstation installing updates for a few hours?

Ask them to temporary change their passwords.



Chapter 2

What is good practice after completing a troubleshooting call at a client's office?

A follow-up call within a few days to make sure everything is going well with the computer fix.



Chapter 2

Which tool helps to avoid accidental static discharge by keeping you at the same electrical potential as the computer your working at?

An anti-static wrist strap.



Chapter 2

How can you prevent electromagnetic interference?

Keeping magnets away from electrical components.



Chapter 2

What do you call the commands that tell the computer what to do?

Programming.



Chapter 3

What is the proper name for a stick of RAM?

Dual Inline Memory Module (DIMM).



Chapter 3

Where do you connect an anti-static wrist strap?

To a handy metal part of the case.



Chapter 3

What sort of connector does a typical network interface card have?

RJ - 45 port.



Chapter 3

Modern keyboards connect to which of the following ports?

MINI-DIN or USB.



Chapter 3

Which end of the USB cable plugs into the PC?

The "A" connector.



Chapter 3

A modern printer usually plugs into which of the following ports?

A "USB" port.



Chapter 3

What gets plugged into a three row 15-pin port?

A monitor.



Chapter 3

What connector was designed to connect your PC to a high-end television set?

HDMI.



Chapter 3

What connector was designed to connect your PC to a high-end audio system?

The Sony Philips Digital Interface Format (S/PDIF).



Chapter 3

What is the advantage of running Windows on NTFS opposed to FAT?

Security.



Chapter 4

Which version of Windows uses the backup status and configuration tool?

Windows Vita Ultimate.



Chapter 4

What is the proper way to refer to the system root folder?

%SystemRoot%



Chapter 4

What folder is a central storage location for user files in XP?

My Documents.



Chapter 4

Which utility is helpful in troubleshooting hardware?

Device Manager.



Chapter 4

Which Windows utility backs up critical files and settings and enables you to roll back to a previous state?

System Restore.



Chapter 4

Many tech tools are gathered together in which location?

Start|All Programs|Accessories|System Tools



Chapter 4

Which utility is missing from the default windows XP home installation?

Back up.



Chapter 4

What is displayed in the Computer window?

All the drives on your system.



Chapter 4

Which feature of Windows 7 enables you to link folders and view the contents together?

Libraries.



Chapter 4

How many bits are in a MAC address?

48 Bits.



Chapter 5

Which protocol enables the use of names such as http://www.totalsem.com/ rather than an IP address?

Domain Name Service (DNS).



Chapter 5

What is the minimum CAT level cable required for a 100BaseT network?

CAT 5.



Chapter 5

Which OS enables you to implement HomeGroup?

Windows 7.



Chapter 5

What is an example of a common hybrid topology?

Star Bus.



Chapter 5

What is an advantage of domain-based network over a workgroup-based network?

Single sign-on.



Chapter 5

What type of connector does a typical CAT 6 cable use?

RJ-45.



Chapter 5

Why would you use STP or UTP?

To avoid electrical interference.



Chapter 5

What kind of frame gets received by all NICs in a LAN?

Broadcast.



Chapter 5

Internet Explorer, Mozilla Firefox, and Google Chrome are examples of what?

Web Browsers.



Chapter 5

What do registers provide for the CPU?

The CPU uses registers for temporary storage of internal commands and data.



Chapter 6

What function does the external data bus have in the PC?

The External Data Bus (EDB) provides a channel for the flow of data and commands between the Central Processing Unit (CPU) and the Random Access Memory (RAM).



Chapter 6

What is the function of the address bus in the PC?

The address bus enables the CPU to communicate with the memory controller chip (MCC).



Chapter 6

What terms are used to describe the CPUs speed?

Megahertz (MHz) and Gigahertz (GHz).



Chapter 6

Which CPU feature enables the microprocessor to support running multiple operating systems and the same time?

Virtualization Support.



Chapter 6

Into which socket can you place an Intel Core i5?

LGA 1154 and LGA1155.



Chapter 6

Which feature enables a single-core CPU to function like two CPUs?

Hyper-Threading.



Chapter 6

What steps do you need to take to install an Athlon 64 X2 CPU into an LGA 775 motherboard.

You cannot install an AMD processor into an intel based motherboard.



Chapter 6

A client calls to complain that his computer starts up, but crashes when Windows starts to load. After a brief set of questions, you find out that his nephew upgraded his RAM for him over the weekend and couldn't get the computer to work right afterward. What could be the problem?

Disconnected CPU fan.



Chapter 6

Darren has installed a new CPU in a client's computer, but nothing happens when he pushes the power button on the case. The LED on the motherboard is lit up, so he knows the system has power. What could the problem be?

He forgot to apply thermal compound between the CPU and the heat-sink and fan assembly.



Chapter 6

Steve adds a second 1 GB 240-pin DIMM to his PC, which should bring the total RAM in the system up to 2 GB. The PC has an Intel Core 2 Duo 3-GHz processor and three 240-pin DIMM slots on the motherboard. When he turns on the PC, however, only 1 GB of RAM shows u during the RAM count. What is likely to be the problem?

Steve probably failed to seat the RAM properly.



Chapter 7

Scott wants to add 512 MB of PC100 SDRAM to an aging but still useful desktop system. The system has a 100-MHz motherboard and currently has 256 MB of non-ECC SDRAM in the system. What else does he need to know before installing?

If the system can handle that much RAM.



Chapter 7

What is the primary reason that DDR2 RAM is faster than DDR RAM?

The input/output speed of the DDR2 RAM is faster.



Chapter 7

What is the term for the delay in the RAM's response due to a request from the MCC?

Latency.



Chapter 7

Rico has a motherboard with four RAM slots that don't seem to work. He has two RDRAM RIMMs installed, for a total of 1 GB of memory, but the system won't seem to boot. What is likely to be the problem?

The motherboard requires the two empty slots to be filled with CRIMMs for termination.



Chapter 7

Silas has an AMD-based motherboard with two sticks of DDR2 RAM installed in two of the three RAM slots, for a total of 2 GB of system memory. When he runs CPU-Z to test the system he notices that the software claims he's running single channel memory. What could be the problem?

He needs to move one of the installed sticks to a different slot to activate dual-channel memory.



Chapter 7

What Control Panel applet will display the amount of RAM in your PC?

System.



Chapter 7

What is the best way to determine the total capacity and specific type of RAM your system can handle?

Checking the motherboards manual.



Chapter 7

Gregor installed a third stick of known good RAM into his Core i7 system, bringing the total amount of ram up to 3 GB. Within a few days, though he started having random lockups and reboots, especially when doing memory-intensive task such as gaming. What is most likely the problem?

Gregor installed RAM tat didn't match the speed or quality of the RAM in the system.



Chapter 7

Cindy installs a second stick of DDR2 RAM into her Core 2 Duo system, bring the total system memory up to 2 GB. Within a short period of time though, she begins experiencing Blue Screens of Death. What could the problem be?

She installed faulty RAM.



Chapter 7

What does BIOS provide for the computer?

BIOS provides the programming that enables the CPU to communicate with other hardware.



Chapter 8

What is the correct boot sequence for a PC?

Power Good|CPU|POST|Boot Loader|Operating System



Chapter 8

Jill decided to go retro and add a second floppy disk drive to her computer. She thinks she has it physically installed correctly, but it doesn't show up in Windows. What step should Jill take first towards resolving her issue?

Reboot the computer and watch for the instructions to enter the CMOS setup utility. Enter key combination to enter CMOS setup utility.



Chapter 8

Henry bought a new card for capturing television on his computer. When he finished going through the packaging though, he only found an application disk for setting up the TV remote capture software, there was no driver disk. After installing the card and software is worked flawlessly. What is the most likely explanation?

The device has an option ROM that loads the BIOS so there is no need for a disk driver disk.



Chapter 8

Describe the relationship between BIOS and hardware.

All hardware needs BIOS.



Chapter 8

After a sudden power outage, Samson's PC rebooted, but nothing appeared on the screen. The PC just beeps at him, over and over and over again. What's most likely the problem?

The power outage toasted his RAM.



Chapter 8

Davos finds that a disgruntled former employee decided to sabotage her computer when she left by putting a password in CMOS that stops the computer from booting. What can Davos do to solve this problem?

Davos should find the CMOS clear jumper on the motherboard. Then he can boot the computer with a shunt on the jumper to clear the CMOS information.



Chapter 8

Richard over in the sales department went wild in CMOS and made a bunch of changes that he thought would optimize his PC. Now most of his PC doesn't work. The computer powers up but he can only get ti CMOS, not into Windows. What would most likely get him up and running again?

Boot into the CMOS setup program and then find the option to load Optimized Default settings. Save and Exit CMOS; boot normally into Windows.



Chapter 8

Jill boots an older Pentium III system that has been the cause of several user complaints at the office. The system powers up and starts to run through POST, but then stops. The screen displays a "CMOS configuration mismatch" error. What is the most likely cause of this error?

A dying CMOS battery.



Chapter 8

Where does Windows store device drivers?

In the Registry.



Chapter 8

True or False, the expansion crystal sets the speed for the expansion bus?

True.



Chapter 9

What does a black down arrow next to a device in Device Manager indicate?

The device has been disabled.



Chapter 9

Which variation of the PCI bus was designed specifically for laptops?

Mini-PCI.



Chapter 9

Which of the following form factors dominates the PC industry?

ATX.



Chapter 9

Amanda bought a new system that, right in the middle of an important presentation, gave her a Blue Screen of Death. Now her system won't boot at all, not even to CMOS. After extensive troubleshooting, she determined that the motherboard was at fault and replaced it. Now the system runs fine. What was the most likely cause of the problem?

Burn-in Failure.



Chapter 9

Martin bought a new motherboard to replace his older ATX motherboard. As he left the shop, the tech on duty called after him, "Check your standouts!" What are standouts?

Standouts are the metal connectors that attach the motherboard to the case.



Chapter 9

Solon has a very buggy computer that keeps locking up at odd moments and rebooting spontaneously. He suspects the motherboard How should he test it?

Check settings, verify good components, replace components, and document all testing.



Chapter 9

When Jane proudly displayed her new motherboard, the senior tech scratched his beard and asked, "What kind of ICH does it have?" What could he possibly be asking about?

Intels iteration of the Southbridge (I/O Controller Hub).



Chapter 9

What two companies dominate the chipset makers?

Intel and NVIDIA.



Chapter 9

If Windows recognizes a device, where will it appear?

Device Manager.



Chapter 9

What is the proper voltage for a U.S. electrical outlet?

120 V.



Chapter 10

What voltages does a ATX12V P1 connector provide for the motherboard?

3.3 V, 5 V, 12 V.



Chapter 10

What sort of power connector does a floppy disk drive typically use?

Mini.



Chapter 10

Joachim ordered a new power supply but was surprised when it arrived because it had an extra 4-wire connector. What is that connector?

P4 connector for plugging into modern motherboards.



Chapter 10

What should you keep in mind when testing DC connectors?

DC has polarity. The red lead should always touch the hot wire; the black lead should touch a ground wire.



Chapter 10

What voltages should the two hot wires on a Molex connector read?

Red = 5 V; Yellow = 12 V



Chapter 10

Why is it a good idea to ensure all that the slot covers on your computer case are all covered?

To maintain a good air flow and to help keep dust and smoke out of your case.



Chapter 10

A PC's power supply provides DC power in what standard configuration?

Three primary voltage rails, one each for 12-volt, 5-volt, and 3.3-volt connectors.



Chapter 10

What feature of ATX systems prevents a user from turning off a system before the operating system has been shut down?

Soft power.



Chapter 10

How many pins does a SATA power connector have?

15 pins.



Chapter 10

John's System is running INT13 extensions. What is the maximum size hard drive it can support?

137 GB Hard Drive.



Chapter 11

How many PATA hard drives can you have on a system with two PATA hard drive controllers?

4. Each controller supports two drives.



Chapter 11

How do you differentiate two PATA drives on the same cable?

You set jumpers on the individual drives to determine which is master and which is slave.



**You may also use a cable-select cable**



Chapter 11

What happens is you cable a PATA hard drive incorrectly?

The system will not be able to communicate with the hard drive.



Chapter 11

John needs to install an old ATA/100-capable hard drive to check the contents before recycling it. Looking through his box of connecters, however, he finds no 80-wire cable, just a 40-wire cable. If he installs the ATA/100 drive with a 40-wire EIDE cable, what will happen?

The drive will work but it will not run at the ATA/100 speed.



Chapter 11

What is the maximum cable length of an instant SATA device?

1 meter.



Chapter 11

Which of the following is part of the ATA-7 standard?

SATA.



Chapter 11

What is the maximum number of SATA drives you can have on a system?

There is no maximum other then the limitations of your motherboard.



Chapter 11

Simon wants to connect his old PATA hard drive to the SATA controller in his new computer. What does he need to do?

He needs a SATA bridge to plug into the connector on the PATA drive.



Chapter 11

What do you call a series of SCSI devices working together through a host adapter?

A SCSI chain (Daisy Chain).



Chapter 11

What file systems can Windows use?

FAT16, FAT 32, FAT64, NTFS.



Chapter 12

What are the four possible entries in a file allocation table?

An end-of-file marker, a bad-sector marker, code indicating the cluster is available, the number of the cluster where the part of the files is stored.



Chapter 12

What program does Microsoft include to partition and format a drive?

Disk Management console.



Chapter 12

What does NTFS use to provide security for individual files and folders?

Access Control List.



Chapter 12

Adam wants to create a new simple volume in some unallocated space on his hard drive in his Windows XP machine, but when he right-clicks the space in Disk Management he sees only an option to create a new partition. What is the problem?

The drive is a basic disk and not a dynamic disk.



Chapter 12

Jamie wishes to check her hard drive for errors. What tool should she use?

Error-checking.



Chapter 12

To make your files unreadable by others, what should you use?

Encryption.



Chapter 12

How can you effectively expand the capacity of an NTFS drive?

Install a second drive and mount it to a folder on the original smaller NTFS drive.



Chapter 12

Which configuration requires three same-sized volumes?

RAID 5.



Chapter 12

Which partitioning schemes enables the creation of more than four partitions or volumes on a single hard drive?

GPT & Dynamic Disk.



Chapter 12

To install a floppy drive as the A: drive, what must you do?

Plug it into the end of the ribbon cable.



Chapter 13

If the floppy disk you used last week will not work today in you floppy drive, what should you do first to determine if the problem is the drive or the disk?

Try another disk in the drive or try the disk in another drive.



Chapter 13

What term describes the capability to burn files to a CD-R and then come back later and burn additional files?

Multisession.



Chapter 13

Which type of flash memory card is currently the most popular?

Secure Digital.



Chapter 13

What type of device must be installed on your system so you can access data on a flash memory card?

Card Reader.



Chapter 13

Which types of media are bootable?

Hard Drive, CD-R disc, Floppy disk, & USB thumb drive.



Chapter 13

When you insert a CD, the AutoPlay feature of Windows looks for which file?

autorun.inf



Chapter 13

You can save a copy of a CD or DVD as what type of file?

ISO Image.



Chapter 13

A CD-RW has a speed rating of 12x10x32x. What do the three numbers refer to, in order?

Write, rewrite, read.



Chapter 13

Which standard covers DVD-ROM technology?

MPEG-2



Chapter 13

What is the advantage of running windows on NTFS as opposed to FAT 32?

Security.



Chapter 14

Ricardo's Windows XP installation has failed. What file should he check to see what files failed to copy?

Setuplog.txt



Chapter 14

If you do not complete the activation process for Windows, what will happen to your computer?

The computer will work fine for 30 days and then Windows will be disabled.



Chapter 14

If Windows locks up during installation, what should you do?

Unplug the computer and restart the installation process.



Chapter 14

You can upgrade directly to Windows 7 from which operating systems?

Windows Vista.



Chapter 14

The Windows XP disc contains which two tools for checking hardware and software compatibility?

The Windows Catalog and the Upgrade Advisor.



Chapter 14

Which term describes a combination of many updates and fixes?

A service pack.



Chapter 14

Which tools can help you more efficiently install multiple copies of Windows 7?

Automated Installation Kit.



Chapter 14

If you are experiencing problems with Windows XP and wish to install Windows 7, what type of installation is required?

A clean installation.



Chapter 14

You've just replaced Jane's PC with a new Windows 7 machine. What post-installation tool should you run to make the transition as painless as possible for her?

Windows Easy Transfer.



Chapter 14

What is the name of the that boots Windows Vista and Windows 7?

bootmgr



Chapter 15

What is the name of the command-line version of the Task Manager?

tasklist



Chapter 15

What tools enable programmers to share objects between applications and computers?

Component Services



Chapter 15

When using the Performance console, which settings are defined to track resource usage?



Hint, there are two.

Objects and Counters.



Chapter 15

What two things that are organized inside the Registry's root keys?

Subkeys and values.



Chapter 15

What root key contains the data for a system's non-user-specific configurations?

HKEY_LOCAL_MACHINE



Chapter 15

Name two options available when you right-click on a process in the Task Manager's Processes tab?

1. Go to Service(s)


2. Set Priority



Chapter 15

BIOS looks for the MBR, which finds the boot code that launches bootmgr, true or false?

True.



Chapter 15

How do you open the Registry Editor from the command prompt?



Hint, there are two.

1. regedit


2. regedit32



Chapter 15

Mark wants to monitor a PC that's been having some performance issues overnight. He needs something that will record the data while he's away from the computer. Which tool should he use?

Performance Logs and Alerts.



Chapter 15

Which of the following tools would enable you to create a new user account in Windows XP?

User Accounts.



Chapter 16

Which feature in Windows XP enables you to change to another user account without logging out of the current user account?

Fast User Switching.



Chapter 16

What is a good password for the user Joy, who has a pet named Fido and a birth date of January 8, 1982?

A password that has a non-alphanumeric character such as a "*" which makes it more difficult for a hacker to crack. (oddvr88*)



Chapter 16

How can you encrypt an entire drive, including files and folders belonging to other users?

BitLocker.



Chapter 16

What feature in Windows 7 opens a consent prompt for standard users to enter administrator credentials to accomplish various tasks reserved for the latter group?

User Account Control.



Chapter 16

Which permission enables an administrator to change the ownership of a file without knowing the user accountant password for that file?

Take Ownership permission.



Chapter 16

You copy a file from a folder on a hard drive formatted as NTFS, with permissions set to Read for everyone, to a USB thumb drive formatted as FAT32. What permissions does the copy of the file have?

None.



Chapter 16

What set of folders is available to all users on a computer in Windows XP?

Shared Documents.



Chapter 16

Which operating systems do not allow you to disable simple sharing?



Hint, there are two of them.

1. Windows XP Home


2. Windows XP Media Center



Chapter 16

Which file system enables you to encrypt files, thus making them unviewable by any account but your own?

Encrypting File System (EFS).



Chapter 16

In Windows XP, how do you tell Windows Update to automatically download and install only high-priority security updates?

Click the Express button on the Windows Update page.



Chapter 17

What tool enables you to modify which programs start when Windows starts?

msconfig



Chapter 17

What does System Information do?

Provides you with a report about the hardware resources, components, and software environment in your computer.



Chapter 17

What is the backup utility for Windows XP called?

NTBackup.



Chapter 17

What is the difference between incremental and differential backups?

A differential backup leaves the archive bit alone, while an incremental backup turns it off.



Chapter 17

What tool enables you to correct a corrupted Windows operating system by reverting your computer to a previous state?

System Restore.



Chapter 17

What is Data Execution Prevention (DEP)?

A technology that prevents viruses from taking over programs loaded in system memory.



Chapter 17

If you install a driver on your system and it causes problems, which tool can you use to roll back to a previous driver?

Device Manager.



Chapter 17

When performing automatic updates, Windows uses which feature to download additional updates for other Microsoft products?

Microsoft Update.



Chapter 17

Joan recently bought a new gamepad and used the Add a Device wizard to install it, but it still won't work. What two things should she do next?

1. Check the manufacturer's Website for updated drivers.


2. Run Windows Update to search for new drivers.



Chapter 17