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3 Cards in this Set
- Front
- Back
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1. Which of the following would be most appropriate for the workplace? (Select two.)A. Clean, pressed khaki trousersB. Clean, wrinkle-free T-shirtC. Clean, wrinkle-free polo shirtD. Clean, pressed jeans |
1.A, C. Khaki trousers and a polo shirt trump jeans and a T-shirt every time. |
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2.While manning the help desk, you get a call from a distraught user who says she has a blank screen. What would be a useful follow-up question? (Select two.)A.Is the computer turned on?B.Is the monitor turned on?C.Did you reboot?D.What did you do? |
2.A, B. Go for the simple answer first. When faced with a blank screen, check to see if the computer and the monitor are turned on. |
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3.At the very least, what tool should be in every technician’s toolkit?A.PliersB.HammerC.Straight-slot screwdriverD.Phillips-head screwdriver |
3.D. Every tech’s toolkit should have a Phillips-head screwdriver, at the very least. |
