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8 Cards in this Set
- Front
- Back
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Basic principles of organizational structure include?
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Scalar structure
Line and Staff Personnel Decision Making Authority Unity of Command Span of Control Division of Labor |
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Public Jurisdictions that provide emergency service protection include?
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Municipal
County Fire District State/Provincial Federal Tribal |
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Private emergency services organizations generally fall into one of the following categories?
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Industrial Fire Brigades
For profit organization Private nonprofit organization |
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8 steps to create a Command Presence?
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1. Determine what the situation is
2. Know what resources are available 3. Develop strategy and tactics 4. Listen to all points of view 5. Make the decision 6. Implement the decision 7. Evaluate the decision and modify 8. Take responsibility for the decision |
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4 step method of counseling include?
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1. Describe the current performance
2. Describe the desired performance 3. Gain a commitment for change 4. Follow up the commitment |
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A planning model is a 5 step approach to problem solving?
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1. Identify
2. Select 3. Design 4. Implement 5. Evaluate |
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5 methods of resolving conflict?
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1. Avoiding
2. Accommodating 3. Forcing 4. Negotiating 5. Collaborating |
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6 steps of conflict resolution?
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1. Classify / identify the problem
2. Define / diagnose the problem 3. Determine the right response / appropriate management style 4. Determine alternative options 5. Convert the decision to an action 6. Test the action against the desired outcome |
