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45 Cards in this Set

  • Front
  • Back

Which element of the speech communciation is the person who originates the process?


A SENDER


B LISTENER


C RECEIVER


D AUDIENCE

A

Which element of the speeech communication process is the response by the audience to the message presented by the sender?


A MEDIUM


B CONTEXT


C FEEDBACK


D INTERFERENCE

C

Graphs, slides and transparencies are:


A FEEDBACK


B INTERFERENCE


C VISUAL CHANNELS


D AUDITORY CHANNELS

C

Laughter and applause are examples of:


A FEEDBACK


B THE MESSAGE


C INTERFERENCE


D GOOD LISTENING SKILLS

A

Which element of the speech communication process is the comunication environment that includes the physical location, time, and attitude of the sender and receiver?


A NOISE


B CONTEXT


C MEDIUM


D FEEDBACK

B

An effecftive speaker:


A IS SELF-CENTERED


B USES WORDS THE AUDIENCE MAY NOT


UNDERSTAND


C BASES THE SPEECH ON RELIABLE DATA


AND ANALYSIS


D USES INAPPROPRIATE HUMOR ONLY


WHEN SPEAKING TO SMALL AUDIENCES

C

Which type of speech uses a strong argument based on reliable data in order to create a change in belief, behavior, and attitude?


A PERSUASIVE


B INFORMATIVE


C ENTERTAINMENT


D PUBLIC RELATIONS

A


Which type of speech uses humorous stories and anecdotes?


A HUMOROUS


B PERSUASIVE


C INFORMATIVE


D ENTERTAINMENT

D

Which tyupe of speech may be the most difficult to develop?



A PERSUASIVE


B INFORMATIVE


C ENTERTAINMENT


D PUBLIC RELATIONS

A


According to Monroe's Motivated Sequence Pattern, which step comes after gaining the attention of the audience?


A NEED- DESCRIBE THE PROBLEM


B SATISFACTION - PRESENT THE BEST


SOLUTION


C VISUALIZATION - DESCRIBE THE BEST


SOLUTION


D ACTION - PROVIDE BASIC STEPS NEEDED


TO ACCOMPLISH THE CHANGE

A

According to Monroe's Motivated Sequence Pattern, what should be done to help the audience members visualizse the change?


A GIVE A MEMORABLE STATEMENT,


ANALOGY, STATISTIC, OR STORY.


B PROVIDE EVIDENCE TO EXPLAIN HOW IT


ACCOMPLISHES THE GOAL


C DESCRIBE THE PROBLEM IN DETAIL AND


DEMONSTRATE A NEED FOR A CHANGE


D PROVIDE A VIVID EXAMPLE OF THE


RESULTS AND HOW IT WILL AFFECT


MEMBERS OF THE AUDIENCE.

D

Which of the following is NOT a way in which informative speeches may be used?


A DESCRIBE EVENTS


B GIVE PROJECT UPDATES


C PROVIDE STATUS REPORTS


D REQUEST FUNDING FOR APPARATUS

D

Informative speeches are usually about all of the following topics EXCEPT:


A PEOPLE


B OBJECTS


C ABSTRACT IDEAS


D ACTIONS NEEDED

D


Which of the following is a principle of informative speech?


A BUILD ON THE FAMILIAR


B USE COMPLEX-IS-BETTER CONCEPT


C REFRAIN FROM USING REDUNDACY


D USE ONLY VERBAL REINFORCEMENT OF


IDEAS.

A

Which of the following is the basis for all audience-centered speeeches?


A MOTIVATION


B ADAPTATION


C ORGANIZATION


D REINFORCEMENT

B


When making a report presentation, the first step is to:


A GAIN THE ATTENTION OF THE


AUDICENCE.


B MAKE AN IMMEDIATE STATEMENT OF


PURPOSE.


C DESCRIBE THE PROBLEM AND


DEMONSTRATE A NEED FOR A CHANGE.


D EXPLAIN HOW THE INFORMATION THAT


THE REPORT IS BASED UPON WAS


GATHERED.

B

In a report presentation, explain the _______ of the new course of action to increase the likelihood that the audience will listen and pay attention.


A COST


B BENEFITS


C OBJECTIONS


D DRAWBACKS

B

Which of the following statments about public relations speeches is MOST accurate?


A PUBLIC RELATION SPEECHES ARE ONLY


USED TO PERSUADE THE GENERAL


PUBLIC.


B A COMBATIVE ATTITUTE IS HELPFUL


WHEN THE PUBLIC MAY HAVE CRITICISM


FOR THE SPEAKER.


C THE AUDIENCE FOR A PUBLIC RELATIONS


SPEECH IS USUALLY A DEPARTMENT'S


ADMINSTRATION.


D PUBLIC RELATION SPEECHES PROVIDE A


POSITIVE IMAGE AND RELATIONSHIP WITH


THE COMMUNITY.

D

All media questions should be directed to the ________ if one is on scene.


A FIRE CHIEF


B COMPANY OFFICER


C INCIDENT COMMANDER (IC)


D PUBLIC INFORMATION OFFICER (PIO)

D
Which of the following is a guideline to giving interviews?



A BE AS FRANK & OPEN AS POSSIBLE.


B ACT IN A DEFENSE MANNER WHEN


DEALING WITH REPORTS.


C SHARE CONFIDENTIAL INFORMATION


ONLY WHEN PROMISED THAT IT IS OFF


THE RECORD.


D CAREFULLY ANSWER QUESTIONS


THAT ARE BEYOND YOUR AREA OF


KNOWLEDGE OR EXPERTISE.

A

Which of the following is NOT a guideline to


giving interviews?




A BE PREPARED


B BEWARE WHEN ASKED LEADING


QUESTIONS


C AVOID GETTING INTO DISAGREEMENTS


WITH REPORTERS.


D USE FIRE SERVICE JARGON WHENEVER


SPEAKING WITH THE MEDIA

D

Which of the following is the first step in preparing a speech?




A SELECT A TOPIC


B ANALYZE THE AUDIENCE


C DEVELOP A CENTRAL IDEA


D DETERMINE THE PURPOSE OF THE SPEECH

A

Which of the following is the key to a successful


oral presentation?




A SELECT A TOPIC


B EVALUATE THE SPEECH


C ORGANIZE THE SPEECH


D ANALYZE THE AUDIENCE

D

Which of the following is NOT an element of analyzing the audience?




A DEMOGRAPHICS


B PHYSICAL SETTINGS


C SCIENTIFIC EVIDENCE


D ATTITUDES AND BELIEFS

C



Demographics include:




A AGE


B BELIEFS


C VALUES


D PERCEPTIONS

A

Audience adaptation means:




A FINDING THE LIKES AND DISLIKES OF AN


AUDIENCE.


B DEVELOPING OR ADJUSTING A SPEECH TO


FIT THE AUDIENCE.


C UNDERSTANDING THE VALUE AND


BELIEFS OF THE AUDIENCE.


D ENSURING THAT THE AUDIENCE IS


COMFORTABLE DURING THE SPEECH.

B

Which of the following is generally the easiest Step when writing a speech?




A SELECTING THE TOPIC


B DELIVERING THE SPEECH


C DETERMINING THE PURPOSE


D GENERATING THE MAIN IDEA

A

Which of the following is NOT a source of supporting the evidence when writing a speech?




A BUDGET DOCUMENTS


B NATIONAL FIRE DATABASE


C COMMUNITY DEMOGRAPHICS


D ADMINISTRATION OR OTHER COMPANY


OFFICERS

D

Supporting data can be incorporated into the body of a speech through;




A TESTIMONY


B CREATIVE STORIES


C MISLEADING STATISTICS


D LENGTHY, DETAILED EXAMPLES

A

Which of the following is the part of a speech that gets the audience's attention?




A BODY


B PREFACE


C CONCLUSION


D INTRODUCTION

D

Which format for organizing speeches divide the central idea into even, natural divisions?




A SPATIAL


B CAUSAL


C TOPICAL


D CHRONOLOGIC

C

Which format for organizing speeches follows a timeline from start to finish?




A SPATIAL


B TOPICAL


C PROBLEM / SOLUTION


D CHRONOLOGICAL

D

Which speech-writing organizational method places the most important information at the beginning of the body of text?






A PRIMACY


B RECENCY


C COMPLEXITY


D DOMINANCE

A

Which speech-writing organizational method moves from simple ideas to more complex?




A SIMPLICITY


B COMPLEXITY


C SOFT TO HARD EVIDENCE


D SIMPLE TO HARD EVIDENCE

B

Which of the following is NOT a way to rehearse a speech before presenting it?




A IN FRONT OF A MIRROR.


B RECORDED ON VIDEOTAPE


C IN FRONT OF AN AUDIENCE OF STAFF


MEMBERS.


D IN FRONT OF AN ORGANIZATION SUCH AS


TOASTMASTERS INTERNATIONAL.



D

Which form of speech delivery relies on notes or an outline of the speech?




A READING THE TEXT


B MEMORIZING THE TEXT


C IMPROMPTU DELIVERY


D EXTEMPORANEOUS DELIVERY

D

Which form of speech delivery is rarely used by company officers in dealing with the pubic?




A READING THE TEXT


B MEMORIZING THE TEXT


C IMPROMPTU DELIVERY


D EXTEMPORANEOUS DELIVERY

A

Which of the following statement about eye contact is MOST accurate?




A SCAN THE AUDIENCE WHILE SPEAKING.


B DO NOT STOP AND SPEAK TO


INDIVIDUALS


C FOCUS ATTENTION TO THE BACK WALL


OF THE ROOM.


D LOOK AT THE AUDIENCE AS A WHOLE


WHEN ANSWERING SPECIFIC


QUESTIONS.

A

Which of the following is an example of an inappropriate facial expression?




A SMILING WHILE ANNOUNCING LAYOFFS.


B BEING HAPPY WHILE PROMOTION


OFFICERS.


C ACTING ANGRY WHILE ANNOUNCING


PROMOTIONS


D DISPLAYING SADNESS WHEN


ANNOUNCING A STATION CLOSING

A

Use _______ gestures when speaking to a large group.




A LARGE


B SMALL


C CASUAL


D LESS DRAMATIC

A

Communication studies indicate that a speaker's _________ communicates significant information to the audience.






A POSTURE


B GESTURES


C EYE CONTACT


D FACIAL EXPRESSIONS

A

Which of the following is the accumulation of all the other nonverbal elements into one image of self-confidence?




A POISE


B POSTURE


C ATTITUDE


D AUTHORITY



A

If a message is important enough to be heard, then it needs to be all of the following EXCEPT:




A HEARD


B ETHICAL


C INTERESTING


D UNDERSTANDING

B

Use _______, how high or low the voice is, to maintain the listener's attention.




A PITCH


B VOLUME


C INFLECTION


D ARTICULATION

A

Effective speakers evaluate their speeches to determine:




A IF THE SPEECH WAS INTERESTING


B IF THE SPEECH WAS UNDERSTOOD


C IF THE LISTENERS WERE ATTENTIVE AT ALL


TIMES.


D IF THE SPEECH WAS HEARD BY THE


ENTIRE AUDIENCE.

B