Comp-Hsp Quiz2

Front 1

Which of the following are operated by independent website sponsors that develop an online hotel reservation booking engine?

Back 1

Internet Distribution System (IDS)

Front 2

A company that provides a link between a room and rate data source and an electronic distribution channel provider is called a:

Back 2

distribution service provider

Front 3

Which of the following statements about intersell agencies is TRUE?
a) intersell agencies typically handle reservations for airline flights, car rentals, and hotel rooms.
b) intersell agencies are reservation networks that handle more than one product line.
c) Both of the above are true
d) None of the above are true

Back 3

intersell agencies typically handle reservations for airline flights, car rentals, and hotel rooms.
and are reservation networks that handle more than one product line.

Front 4

the Lion's head hotel, a corporate-owned facility of a major hotel chain, would likely receive most of its reservations form a;

Back 4

affliate reservation system

Front 5

Which of the following statements about a central reservation system is FALSE?
a) A computerized central reservation system can be used to transfer accounting data from individual properties for processing at company headquarters
b) A central reservation system maintains statistical information on conversation and denial rates
C) Many independent central reservation systems fail bcz of difficulities in generating demand for their reserves
d) Central reservation system are able to support frequent-traveler programs when processing reservations for individual propeties

Back 5

Many independent central reservation systems fail bcz of difficulities in generating demand for their reserves

Front 6

With a property management system, which of the following activities initiates the guest cycle at a hotel?

Back 6

creation of a reservation record

Front 7

Which of the following reports from a reservation module of a hotel property management system would help managers' project future revenue by multiplying predicted occupancy by current house rates?

Back 7

revenue forecast report

Front 8

With the ____ model, the hotel sets the selling price of the rooms it offers to customers via the internet through an internet seller.

Back 8

e-distribution

Front 9

On February 1, a guest checks into room 233 and reserves the room for the next three nights. On February 2, the Occupancy report from the front desk would list the state of the room 233 as;

Back 9

a stayover

Front 10

Which of the following front office modules of a hotel property management system generates a report useful for assigning rooms to be cleaned by housekeeping staff?

Back 10

rooms management module

Front 11

A printed voucher from a revenue-producing department showing an amount charged to a folio is called a;

Back 11

source document

Front 12

The function of the guest accounting module of a hotel property management system that compares current folio balances with a house limit is called;

Back 12

a credit monitoring routine

Front 13

Which of the following reports generated by the guest accounting module of a hotel property management system shows guest, non-guest, and credit transactions by beginning balances, cumulative charges, and credits?

Back 13

a ledger summary report

Front 14

The management term at the Royal Port hotel wants to reduce the amount of time required to post charge sales to guest folios.Which of the following interfaces should the team evaluate in relation to the hotel's current property management system?

Back 14

point-of-sale interface

Front 15

When a central reservation system is interfaced with a hotel's property management system(PMS) using a(n) ___ interface, reservation information flows in one direction only; that is, the PMS can receive information, but cannot communicate reservation confirmations or other data to the central reservation system.

Back 15

simplex

Front 16

the number and location of point-of-sale terminals or registers throughout a hotel is generally dependent upon;
a) physical design limitations
b) the sizes and types of revenue centers
c) security considerations
d) all of the above

Back 16

all of the above

Front 17

Which of the following features of a call accounting system links a hotel's telephone service with a variety of common carriers?

Back 17

automatic route selection

Front 18

Which of the following reports generated by a call accounting system documents support data regarding individually placed telephone calls?

Back 18

a call record

Front 19

a hotel lobby self-service kiosk can perform which of the following functions for guests?

Back 19

place wake-up calls for guests