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73 Cards in this Set

  • Front
  • Back
When we use nonverbal cues to complete, describe, or accent verbal cues we refer to this as...
complementing behavior
a message identical to the verbal one.
repeating behaviors
When nonverbal cues are used for controlling information, this behavior is known as...
regulating
Using nonverbal messages to replace verbal messages is..
substituting
Purposely using nonverbal cues to create false impressions or to convey incorrect information is called....
deceiving
referred to as body language, is any movement of the face or body that communicates a message.
kinesetics
Eye behavior includes any movement or behavior of the eye and is also referred to as....
oculesics
When people learn to control their facial muscles in order to hide inappropriate or unacceptable responses, this is known as ....
facial management techniques
is the replacing of one expression of an emotion with another more appropriate for the situation.
masking
Body and facial movements that can be directly translated into words or phrases are called ....
emblems
Body motions that accent, reinforce, or emphasize an
accompanying verbal message are called ....
illustrators
Body motions that control, monitor, or maintain the back-and-forth interaction between speakers and listeners are ......
regulators
Body movements that express emotions and feelings are ...
affect displays
Body motions that help us feel at ease in communication situations are ...
adaptors
Touching is referred to as either tactile communication or...
haptics
What are the categories of variations of touch?
Functional professional
Social polite
Friendship warmth
Love intimacy
Sexual arousal
touch is an unsympathetic, impersonal, cold, or businesslike touch.
functional professional
touch acknowledges another person according to the norms or rules of society.
social polite
touch expresses an appreciation of the special attributes of others.
friendship warmth
touch usually occurs in romantic relationships between lovers and spouses.
love intimacy
touch is the most intimate level of personal contact with another.
sexual arousal
The study of how we use space and distance that we place between ourselves and others is known as
proxemics
The need to identify certain amount of space as our own is an aspect of proxemics known as
territoriality
is the study of how people perceive time and how they structure and use time as communication.
chronemics
is the study of all cues, which include sound or silence, other than the content of words themselves.
paralanguage
____ or vocal cues are very communicative, powerful messages whether intended or not.
silence
is the study of smell or odors and is very important in our society.
olfactics
are personal adornments or possessions that communicate information about a person.
artifacts
the physical and psychological surroundings has a lot to do with the individuals, their backgrounds, and their perception of what is important at the time of the interaction
environment
The stating of the interpretation of the message received back to the sender.
descriptive feedback
involves a willingness to change behavior to fit a given situation, an awareness of others, and the ability to regulate nonverbal cues and factors to influence behaviors.
self monitoring
suggests that we communicate with others in order to learn more about them and thus reduce uncertainty.
uncertainity reduction theory
suggests that people connect with others because they believe rewards will result
predicted outcome value theory
suggests that people consciously weigh the rewards and costs of their relationships and use that analysis to make choices about relationships.
social exchange theory
consisting of affection, inclusion, and control- are among the reasons people affiliate with each other.
Schutz’s fundamental interpersonal relations orientation theory
A graphic model describing human interactionthat is useful because it depicts four different levels of knowledge that exist in our relationship with others.
Johari's Window
provides information about how people enter into and self-disclose in relationships.
social penetration theory
is the desire to interact with someone based on a variety of factors, including attractiveness, personality, rewards, proximity, or similarities.
interpersonal attraction
McCroskey and McCain identified three types of attraction:
social
physical
task
Knapp and Vangelisti’s Stages of Coming Together:
Initiating
Experimenting
Intensifying
Integrating
Bonding
occurs when people meet and interact for the first time.
Initiating
is a risk-taking stage because we’re learning about the other.
Experimenting
marks an increase in the commitment and involvement in the relationship.
Intensifying
is seen in the sense of togetherness demonstrated in the relationship.
Integrating
occurs when the couple announces their commitment
Bonding
Knapp and Vangelisti’s Stages of Coming Apart
Differentiating
Circumscribing
Stagnating
Avoiding
Terminating
highlights the differences between the individuals
Differentiating
shows a reduction in communication between parties.
Circumscribing
occurs when the relationship reaches a standstill
Stagnating
is characterized by physical distancing and separation in a relationship.
Avoiding
the final stage in the breaking up of a relationship
Terminating
Duck’s Phases of Dissolution
intrapsychic phase
dyadic phase
social phase
grave dressing phase
occurs when parties internally assess their dissatisfaction with the relationship.
intrapsychic phase
is when they discuss the status of their relationship
dyadic phase
is when couples publicly discuss their difficulties
social phase
the couple accounts for the reasons the relationship ended.
grave dressing phase
The Dialectical Theory refers to the push and pull of a relationship.

Stages are:
Connection-autonomy
Openness-closedness
Novelty-predictibility
shows the tension between wanting to be an individual
and wanting to connect with another person.
Connection-autonomy
the tension between the desire to be open and expressive as well as closed and private.
Openness-closedness
is the tension between predictability and the need to
have life and spontaneity in the relationship.
Novelty-predictibility
Strategies to help resolve conflict:
Withdrawing
Accomodating
Forcing
Negotiating
Collaboration
occurs when we avoid conflict either by physically or verbally removing ourselves from the situation.
withdrawing
requires one to yield or give in to another.
accomodating
occurs when one person with power dominates the situation.
forcing
usually involves a give-and-take process that leads to satisfaction for both parties.
negotiating
is a strategy of conflict management that requires cooperation and mutual respect.
collaboration
Functions of nonverbal communication
Complementing
Repeating
Regulating
Deceiving
Substituting
A category of kinesics and a subcategory of facial expressions that includes any movement of the eyes.
Eye behavior
Configuration of the face that can reflect, augment, contradict, or be unrelated to a speakers vocal delivery.
Facial expression
Anything that is perceived to help self interest.
Benefit
Negative things or behaviors that we perceive to be not beneficial to our self interest.
Costs
Casual conversation that is often impersonal and superficial; includes greetings comments about weather, and trivia.
Small talk
Johari Window quadrants
Top left: Open
Top right: Blind
Bottom left: Hidden
Bottom right: Unknown