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73 Cards in this Set
- Front
- Back
When we use nonverbal cues to complete, describe, or accent verbal cues we refer to this as...
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complementing behavior
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a message identical to the verbal one.
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repeating behaviors
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When nonverbal cues are used for controlling information, this behavior is known as...
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regulating
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Using nonverbal messages to replace verbal messages is..
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substituting
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Purposely using nonverbal cues to create false impressions or to convey incorrect information is called....
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deceiving
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referred to as body language, is any movement of the face or body that communicates a message.
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kinesetics
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Eye behavior includes any movement or behavior of the eye and is also referred to as....
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oculesics
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When people learn to control their facial muscles in order to hide inappropriate or unacceptable responses, this is known as ....
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facial management techniques
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is the replacing of one expression of an emotion with another more appropriate for the situation.
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masking
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Body and facial movements that can be directly translated into words or phrases are called ....
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emblems
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Body motions that accent, reinforce, or emphasize an
accompanying verbal message are called .... |
illustrators
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Body motions that control, monitor, or maintain the back-and-forth interaction between speakers and listeners are ......
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regulators
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Body movements that express emotions and feelings are ...
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affect displays
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Body motions that help us feel at ease in communication situations are ...
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adaptors
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Touching is referred to as either tactile communication or...
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haptics
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What are the categories of variations of touch?
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Functional professional
Social polite Friendship warmth Love intimacy Sexual arousal |
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touch is an unsympathetic, impersonal, cold, or businesslike touch.
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functional professional
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touch acknowledges another person according to the norms or rules of society.
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social polite
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touch expresses an appreciation of the special attributes of others.
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friendship warmth
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touch usually occurs in romantic relationships between lovers and spouses.
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love intimacy
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touch is the most intimate level of personal contact with another.
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sexual arousal
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The study of how we use space and distance that we place between ourselves and others is known as
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proxemics
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The need to identify certain amount of space as our own is an aspect of proxemics known as
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territoriality
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is the study of how people perceive time and how they structure and use time as communication.
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chronemics
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is the study of all cues, which include sound or silence, other than the content of words themselves.
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paralanguage
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____ or vocal cues are very communicative, powerful messages whether intended or not.
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silence
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is the study of smell or odors and is very important in our society.
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olfactics
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are personal adornments or possessions that communicate information about a person.
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artifacts
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the physical and psychological surroundings has a lot to do with the individuals, their backgrounds, and their perception of what is important at the time of the interaction
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environment
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The stating of the interpretation of the message received back to the sender.
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descriptive feedback
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involves a willingness to change behavior to fit a given situation, an awareness of others, and the ability to regulate nonverbal cues and factors to influence behaviors.
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self monitoring
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suggests that we communicate with others in order to learn more about them and thus reduce uncertainty.
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uncertainity reduction theory
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suggests that people connect with others because they believe rewards will result
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predicted outcome value theory
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suggests that people consciously weigh the rewards and costs of their relationships and use that analysis to make choices about relationships.
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social exchange theory
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consisting of affection, inclusion, and control- are among the reasons people affiliate with each other.
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Schutz’s fundamental interpersonal relations orientation theory
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A graphic model describing human interactionthat is useful because it depicts four different levels of knowledge that exist in our relationship with others.
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Johari's Window
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provides information about how people enter into and self-disclose in relationships.
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social penetration theory
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is the desire to interact with someone based on a variety of factors, including attractiveness, personality, rewards, proximity, or similarities.
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interpersonal attraction
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McCroskey and McCain identified three types of attraction:
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social
physical task |
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Knapp and Vangelisti’s Stages of Coming Together:
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Initiating
Experimenting Intensifying Integrating Bonding |
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occurs when people meet and interact for the first time.
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Initiating
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is a risk-taking stage because we’re learning about the other.
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Experimenting
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marks an increase in the commitment and involvement in the relationship.
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Intensifying
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is seen in the sense of togetherness demonstrated in the relationship.
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Integrating
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occurs when the couple announces their commitment
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Bonding
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Knapp and Vangelisti’s Stages of Coming Apart
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Differentiating
Circumscribing Stagnating Avoiding Terminating |
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highlights the differences between the individuals
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Differentiating
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shows a reduction in communication between parties.
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Circumscribing
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occurs when the relationship reaches a standstill
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Stagnating
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is characterized by physical distancing and separation in a relationship.
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Avoiding
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the final stage in the breaking up of a relationship
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Terminating
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Duck’s Phases of Dissolution
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intrapsychic phase
dyadic phase social phase grave dressing phase |
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occurs when parties internally assess their dissatisfaction with the relationship.
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intrapsychic phase
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is when they discuss the status of their relationship
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dyadic phase
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is when couples publicly discuss their difficulties
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social phase
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the couple accounts for the reasons the relationship ended.
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grave dressing phase
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The Dialectical Theory refers to the push and pull of a relationship.
Stages are: |
Connection-autonomy
Openness-closedness Novelty-predictibility |
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shows the tension between wanting to be an individual
and wanting to connect with another person. |
Connection-autonomy
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the tension between the desire to be open and expressive as well as closed and private.
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Openness-closedness
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is the tension between predictability and the need to
have life and spontaneity in the relationship. |
Novelty-predictibility
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Strategies to help resolve conflict:
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Withdrawing
Accomodating Forcing Negotiating Collaboration |
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occurs when we avoid conflict either by physically or verbally removing ourselves from the situation.
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withdrawing
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requires one to yield or give in to another.
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accomodating
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occurs when one person with power dominates the situation.
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forcing
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usually involves a give-and-take process that leads to satisfaction for both parties.
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negotiating
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is a strategy of conflict management that requires cooperation and mutual respect.
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collaboration
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Functions of nonverbal communication
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Complementing
Repeating Regulating Deceiving Substituting |
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A category of kinesics and a subcategory of facial expressions that includes any movement of the eyes.
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Eye behavior
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Configuration of the face that can reflect, augment, contradict, or be unrelated to a speakers vocal delivery.
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Facial expression
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Anything that is perceived to help self interest.
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Benefit
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Negative things or behaviors that we perceive to be not beneficial to our self interest.
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Costs
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Casual conversation that is often impersonal and superficial; includes greetings comments about weather, and trivia.
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Small talk
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Johari Window quadrants
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Top left: Open
Top right: Blind Bottom left: Hidden Bottom right: Unknown |