Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
20 Cards in this Set
- Front
- Back
Group
|
Three or More People
Interact Over Time Depend on One Another Follow Shared Rules Common Goal |
|
Team
|
Special Kind of Group
Different and Complementary Resources of Members Strong Collective Identity |
|
Task-Oriented Groups
|
Project Teams
Focus Groups Brainstorming Groups Advisory Groups Quality Improvement Groups Decision Making Groups |
|
Potential Limitations of Groups
|
Time Needed for Group Process
Potential of Conformity Pressures |
|
Potential Strengths of Groups
|
Greater Resources
More Thorough Thought Heightened Creativity and Synergy Enhanced Commitment to Decisions |
|
Cohesion
In Small Groups |
Degree of Closeness Among Members
Sense of Group Spirit Grows out of Communication Extreme Cohesion Leads to Groupthink |
|
Power Structure
small groups |
Ability to Influence Others to Achieve a Goal
Power Over vs. Power To Distributed Structure Hierarchical Structure Social Climbing |
|
reward power (groups)
|
ability to give ppl things they value: raises, attention, approval, promotion
|
|
coercive power (groups)
|
ability to punish others through demotion, firing, undesirable tasks
|
|
legitimate power (groups)
|
the organizational role like manager, supervisor, CEO, that results in others' compliance
|
|
expert power (groups)
|
influence derived from expert knowledge or experience
|
|
referent power (groups)
|
influence based on personal character and personality
|
|
Centralized Interaction Patterns
|
One or Two People in Central Positions
Communication Flows Through Them |
|
Decentralized Interaction Patterns
|
Promotes More Balanced Communication
|
|
Group Norms
|
Guidelines Regulating Behavior and Interaction
Some Less Consequential Some More Substantive Norms Grow Out of Interaction |
|
Participating Constructively
|
Task Communication
Procedural Communication Climate Communication Egocentric Communication |
|
Providing Leadership
|
Organize Discussion
Ensure Sound Research and Reasoning Promote Norms for Mindful Listening Create Productive Climate Build Group Morale Discourage Egocentric Communication |
|
Types of Conflict
|
Disruptive or Destructive Group Conflict
Constructive Group Conflict |
|
Managing Conflict Constructively
|
Constructive conflict is necessary for good deliberation
Disruptive conflict is egocentric Conflict should always be directed at issues not persons Honest mistakes should be corrected but not attacked |
|
What is Perception?
|
“An active, structured process by which we notice and make sense of experience and stimuli around us.”
|