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23 Cards in this Set
- Front
- Back
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What are the benefits of effective human relations and communication skills? |
Build lasting client relationships, accelerate professional growth, and help prevent misunderstandings in the workplace |
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What's the best way to understand others? |
To begin with a clear understanding of yourself |
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What's a fundamental factor in human relations? |
A person's sense of security |
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How are people when they feel secure? |
Happy, calm, and confident |
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How are people when they feel insecure? |
Worried, anxious, and overwhelmed |
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What are a couple of things that can help you become skilled in human relations? |
Respond instead of reacting and taken your own temperature |
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A smile is worth a million times more than... |
A sneer |
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The act of successfully sharing information between two people so that the information is successfully understood |
Effective communication |
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Words, voice inflections, facial expressions, body language, or visual tools are... |
Ways of communication |
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How should you always approach the client? |
With a smile on your face |
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While the enhancement of your client's image should always be your primary concern, it is important to remember what? |
Nails, skin, and hair are reflective of an entire lifestyle |
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What are you subscribing to when you help a client select a hairstyle that is reflective of her body shape and entire lifestyle? |
The total look concept |
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The verbal communication with a client that determines the client's needs and how to achieve the desired results. |
Client consultation |
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What is another name for the client consultation? |
Needs assessment |
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What's the most important part of any service and should be done before starting any service? |
Client consultation |
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What's the most important communication with your client? |
Client consultation |
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What's a tool that will put your client's at ease about your technical abilities? |
A portfolio of your work |
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How long should the 1st time client consultation take? |
5-15 mins |
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Listening to the client and then repeating, in your own words what the client is telling you. |
Reflective listening |
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What's the last step in the 10 step consultation? |
Review the consultation |
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What are a couple of guidelines for handling an unhappy client? |
Try to find out why the client is unhappy, Ask specifics and never argue with the client or try and force your opinion on them |
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What should you keep in mind when you communicate and interact with coworkers? |
Treat everyone with respect, remain objective, and remain neutral |
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How should you approach an employee evaluation? |
Positively |
