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3 Cards in this Set
- Front
- Back
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communication |
The process of conveying information and ideas from one person to another |
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barriers to effective communication |
1. Differences in status between sender and receiver of communication. 2. Content of communication 3. Differences in goals and face-saving tendencies 4. Associative vs abstractive norms 5. role of symbols |
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managing across cultures |
1. Learn the language of the country 2. Develop cultural sensitivity in communication 3. develop appropriate feedback mechanisms 4. develop empathy |
