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3 Cards in this Set

  • Front
  • Back

communication

The process of conveying information and ideas from one person to another

barriers to effective communication

1. Differences in status between sender and receiver of communication.


2. Content of communication


3. Differences in goals and face-saving tendencies


4. Associative vs abstractive norms


5. role of symbols

managing across cultures

1. Learn the language of the country


2. Develop cultural sensitivity in communication


3. develop appropriate feedback mechanisms


4. develop empathy